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Added 3 mins ago
GC
Senior Accountant
GMS Canada
ON · Ontario, Canada
- Full-time
Ability to problem solve, prioritize tasks, and work under pressure to meet deadlines.
Added 3 mins ago
GC
Assistant Controller
GMS Canada
ON · Ontario, Canada
- Full-time
Excellent analytical and problem-solving ability.
Added 3 mins ago
EI
Application Support Analyst
ExcelGens, Inc.
Montreal, QC
- Contract
Strong analytical, problem-solving, communication, and stakeholder management skills.
Added 3 mins ago
GC
Credit Analyst
GMS Canada
Nanaimo, BC
- Full-time
Proven analytical and problem-solving skills.
Added 3 mins ago
BR
Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
…customer accounts. Through proactive account management, outbound business development, and strong customer relationships, this role is responsible for retaining and expanding existing…
Added 3 mins ago
TS
Category Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Demonstrated problem solving skills to proactively deal with rapidly changing market conditions.
Added 3 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
Atlas Tools and Machinery is a proud,family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted…
Added 3 mins ago
GC
Credit Analyst
GMS Canada
Victoria, BC
- Full-time
Proven analytical and problem-solving skills.
Added 3 mins ago
O
Data Analyst - Pension Data Management
OPTrust
Toronto, ON
- Contract
Performs data investigation, problem-solving, and admin system user support.
Added 3 mins ago
GC
Credit Analyst
GMS Canada
Calgary, AB
- Full-time
Proven analytical and problem-solving skills.
Added 3 mins ago
GE
Project Coordinator
GFL Environmental Inc.
Mississauga, ON
- Full-time
Troubleshooting, problem solving, and effective communication are key success factors in sustaining relationships within the project work environment.
Added 3 mins ago
Instructional Designer - Claims Optimization
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
-Excellent analytical and problem solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions.
Added 3 mins ago
Senior Accountant - Treasury
Brewers Retail Inc
Bolton, ON
Provide financial analysis and insights on tax, pension, payroll, and benefit-related accounts and trends to support business decision-making
Added 3 mins ago
CO
Senior Associate, Servicing Operations
Capital One
Toronto, ON
- Full-time
…proven ability to adapt to changing priorities, independent problem-solving, and exercising a high degree of…
Added 3 mins ago
CIAM Operations Support
Scotiabank
Toronto, ON
…troubleshooting, patching, security hardening, performance analysis, and…
Added 3 mins ago
CIAM Operations Support Lead
Scotiabank
Toronto, ON
Manage the CIAM operations and production support team; optimise workflows and mentor direct reports to maximise business, security, and technical effectiveness.
Added 3 mins ago
Senior Manager, International Banking Treasury Analytics - Global Finance
Scotiabank
Toronto, ON
Strong analytical and problem-solving skills, with the ability to communicate insights clearly and collaborate across teams.
Added 3 mins ago
P
Private Tax Manager
PwC
Ottawa, ON
- Full-time
As a Private Tax Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency.…
Added 3 mins ago
R
Banking Advisor
RBC
Temiskaming Shores, ON · Kirkland Lake, ON · West Nipissing, ON · Parry Sound, ON · North Bay, ON · Sundridge, ON · Gravenhurst, ON · Huntsville, ON · Bracebridge, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 3 mins ago
R
Banking Advisor Intern
RBC
Amherstburg, ON
- Full-time
This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking,…
Added 3 mins ago
R
Client Advisor
RBC
Temiskaming Shores, ON · Kirkland Lake, ON · West Nipissing, ON · Parry Sound, ON · North Bay, ON · Sundridge, ON · Gravenhurst, ON · Huntsville, ON · Bracebridge, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 3 mins ago
Investment Reporting Analyst | Great West
The Canada Life Assurance Company
Winnipeg, MB
Good analytical and problem-solving skills, with a willingness to learn.
Added 3 mins ago
Customer Service Specialist
The Canada Life Assurance Company
London, ON
Are you customer obsessed? Do you thrive in a fast-paced environment? Do you have a keen eye for detail, enjoy problem-solving and seek out technical challenges? The Customer Service…
Added 3 mins ago
Financial Services Officer 2 (Budget Officer)
The Government of Nova Scotia
Halifax, NS
…non-financial users. You possess exceptional judgement and problem-solving skills, being able to accurately interpret information and determine an appropriate course of action. You thrive…
Added 3 mins ago
MN
Salesforce Technical Lead
March Networks
Remote, Canada
- Full-time
- Remote
· Problem-Solving: Innovative thinker with a track record of delivering creative solutions to complex challenges.

Guesty

Professional Service Consultant

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Professional Services Consultant to join our team.

As a Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

Responsibilities

Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.
Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience.
Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.

Requirements

Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
Deep hands-on experience with trust accounting, property management accounting, or financial SaaS platforms.
Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem-solving and decision-making. Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience.
Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities. Strong communication skills for seamless interaction with clients and internal teams.
Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast-paced environment.
Culture Fit: Humble and eager to learn, with a willingness to improve current working methods. Self-motivated, proactive team player with a positive work ethic and ambitious attitude.
Time Management: Effective time-management skills, with the ability to handle multiple tasks simultaneously.
Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations.
Technical Tools: Experience with Salesforce is a plus but not mandatory. Intermediate-level proficiency in Google Suite, with a requirement for Excel skills
(Bonus) Accounting Knowledge: An understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations
(Bonus) French, Italian or German as a second language

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Professional Services Consultant will lead the customer onboarding process, including system configuration, training, and relationship management. They will serve as the primary point of contact to ensure clients effectively utilize the Guesty platform while gathering feedback for product improvements.

Requirements

Candidates must have 3+ years of experience in a similar B2B SaaS role with a strong background in technical troubleshooting and financial or property management software. A degree in a STEM field is required, along with exceptional communication skills and the ability to manage multiple projects.

Skills

Customer Onboarding
Relationship Management
Technical Troubleshooting
Project Management
Trust Accounting
Property Management
Financial SaaS
Data Migration
System Configuration
Product Training
Customer Success
Analytical Skills
Problem-solving
Communication Skills
Time Management
Salesforce

Visa sponsorship

Not detected in the job text

Keywords

Guesty
SaaS
B2B
Onboarding
Customer Success
Trust Accounting
Property Management
Financial Reporting
Ledger Reconciliation
Project Management
Data Migration
Salesforce
Google Suite
Excel
Technical Support
STEM
Hospitality Technology
System Configuration
Product Training
Troubleshooting
Business Analysis
Stakeholder Management
Software Implementation

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