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Assistant Manager, Market Development
Desjardins
Saint-Jérôme, QC · Laval, QC · Service Signature Laval-Laurentides
- Full-time
As a market development assistant manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and…
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Personal Banking Associate
BMO
Toronto, ON
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
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Personal Banking Associate
BMO
Burnaby, BC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
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Mortgage Specialist
BMO
Moncton, NB
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
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Personal Banking Associate
BMO
Toronto, ON · BMTT
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 15 mins ago
Fund Accountant (BC)
SGGG Fund Services Inc.
Vancouver, BC
We are seeking an organized and detail-oriented Fund Accountant to join our BC team. Reporting to the Manager, Fund Accounting, this entry-level role supports operational excellence by…
Added 15 mins ago
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Contracts Manager
Canoco
Fort Saskatchewan, AB
- Full-time
Reporting to the Project Manager, the successful candidate will be responsible for overseeing and managing all contractual obligations across both prime contracts with project owners and…
Added 15 mins ago
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Crane & Rigging Supervisor (Prince George, BC)
Sterling Crane
Prince George, BC
- Full-time
…The successful candidate will be responsible for overseeing field personnel, including job planning, team management, safety compliance, and coordination with other departments to ensure…
Added 15 mins ago
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Program Manager
Altis
Ottawa, ON
- $48 to $52 CAD / hour
- Contract
Are you an experienced Program Manager who enjoys bringing people, processes and ideas together to make a meaningful impact? We're looking for a collaborative and solutions-focused leader…
Added 15 mins ago
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Client Relations Manager - Healthcare Transportation
Apple Express Courier Ltd.
Mississauga, ON
- Full-time
The Client Relations Manager -Healthcare Transportation is responsible for strategically managing relationships with Apple Express Healthcare Transportation clients, ensuring exceptional…
Added 15 mins ago
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Product Marketing Manager - Offline & Content Marketing
Moomoo Canada
Toronto, ON
- Full-time
Client Conversion & Cross-Team Operations: Partner with Product and R&D teams to streamline client onboarding, service delivery, and conversion pathways within physical store environments
Added 15 mins ago
SC
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Sterling Crane
Coquitlam, BC
- Full-time
…The successful candidate will be responsible for overseeing field personnel, including job planning, team management, safety compliance, and coordination with other departments to ensure…
Added 30 mins ago
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Field Technical Lead - BAS
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven, BAS Field Technical Lead, to join our amazing culture at our Toronto, ON location. This role is…
Added 30 mins ago
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Technical Business Analyst
Fonemed
Remote, Canada
- Full-time
- Remote
Reporting to the Manager of Software Development and Architecture, this role will work closely with development and clinical teams to define, and document foundational requirements of…
Added 30 mins ago
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Admin Assistant
BMO
Markham, ON · UPMA
- Full-time
Manages client documentation for correspondence and set-up.
Added 45 mins ago
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Bid and Proposals Manager
Hays
Vaughan, ON
- Full-time
Hays Civil Construction has partnered with our client to hire a Bid and Proposals Manager, to join the growing Heavy Civil General Contractor.
Added 45 mins ago
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Account Executive
STA
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $90,000 CAD / year
- Full-time
An initial confidential screen with STA, followed by 2–3 interviews with the hiring manager and senior leadership. The client is looking to move quickly.
Added 45 mins ago
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Social Worker Degree
HealthCareersInSask.ca
Estevan, SK
- Full-time
Job Description: Under the direction of the Manager, and as part of an interdisciplinary team, the Social Worker BSW provides a range of screening, triage, assessment, treatment and case…
Added 45 mins ago
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Private Tax Manager
PwC
Ottawa, ON
- Full-time
As a Private Tax Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency.…
Added 1 hour ago
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Business Banking Relationship Manager
BMO
Brossard, QC
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 1 hour ago
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Manager, Marketing - AGF Capital Partners
AGF Management
Toronto, ON
- Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 1 hour ago
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Professional Service Consultant
Guesty
Canada
- Full-time
Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
Added 1 hour ago
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Project Manager
TalentSphere Staffing Solutions
Vaughan, ON
- Full-time
They are looking for an experienced Project Manager who can take ownership of complex projects, build strong client relationships and provide guidance to a growing team of Project Managers…
Added 1 hour ago
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Events Coordinator, North America
Solifi
Toronto, ON
- Full-time
Support North American conferences, trade shows, client events, executive programs, sponsorships, webinars, and other field marketing activities.
Added 1 hour ago
MN
Electrical Account Manager
Modern Niagara Building Services
Vaughan, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Electrical Project Manager leads electrical construction projects from planning and procurement through installation, commissioning, and closeout. Based in our Vaughan office, this role…

Guesty

Professional Service Consultant

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Professional Services Consultant to join our team.

As a Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

Responsibilities

Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.
Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience.
Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.

Requirements

Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
Deep hands-on experience with trust accounting, property management accounting, or financial SaaS platforms.
Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem-solving and decision-making. Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience.
Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities. Strong communication skills for seamless interaction with clients and internal teams.
Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast-paced environment.
Culture Fit: Humble and eager to learn, with a willingness to improve current working methods. Self-motivated, proactive team player with a positive work ethic and ambitious attitude.
Time Management: Effective time-management skills, with the ability to handle multiple tasks simultaneously.
Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations.
Technical Tools: Experience with Salesforce is a plus but not mandatory. Intermediate-level proficiency in Google Suite, with a requirement for Excel skills
(Bonus) Accounting Knowledge: An understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations
(Bonus) French, Italian or German as a second language

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Professional Services Consultant will lead the customer onboarding process, including system configuration, training, and relationship management. They will serve as the primary point of contact to ensure clients effectively utilize the Guesty platform while gathering feedback for product improvements.

Requirements

Candidates must have 3+ years of experience in a similar B2B SaaS role with a strong background in technical troubleshooting and financial or property management software. A degree in a STEM field is required, along with exceptional communication skills and the ability to manage multiple projects.

Skills

Customer Onboarding
Relationship Management
Technical Troubleshooting
Project Management
Trust Accounting
Property Management
Financial SaaS
Data Migration
System Configuration
Product Training
Customer Success
Analytical Skills
Problem-solving
Communication Skills
Time Management
Salesforce

Visa sponsorship

Not detected in the job text

Keywords

Guesty
SaaS
B2B
Onboarding
Customer Success
Trust Accounting
Property Management
Financial Reporting
Ledger Reconciliation
Project Management
Data Migration
Salesforce
Google Suite
Excel
Technical Support
STEM
Hospitality Technology
System Configuration
Product Training
Troubleshooting
Business Analysis
Stakeholder Management
Software Implementation

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