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Added 3 mins ago
GC
Manufacturing Operations Supervisor
GMS Canada
BC · British Columbia, Canada
- Full-time
…standards of quality, safety, and efficiency. Acting as a working lead, the position guides team members, monitors workflow, and supports management with scheduling, communication, and…
Added 3 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
You will coordinate and lead AM projects from initial concept through final delivery, ensuring projects align with organizational goals, resource availability, and operational timelines.
Added 3 mins ago
J
Senior AI Engineer, Marketing
Jobgether
Canada
- Full-time
In this role, you will strengthen and evolve the systems that support complex marketing operations, lead management, and data governance.
Added 3 mins ago
LC
Research Compliance Coordinator
Lakeland College Applied Research
Vermilion, AB
- Full-time
…Join our team and be part of helping our students take the lead not only into the future, but…
Added 3 mins ago
T
Field Operations Supervisor
TELECO
Thunder Bay, ON
- Full-time
Role Description Teleco is seeking an experienced, hands-on Field Operations Supervisor to lead and oversee our field services team, coordinate technical projects, and ensure the consistent…
Added 3 mins ago
NM
Directeur(trice), Maintenance / Director, Maintenance
Nouveau Monde Graphite | NYSE: NMG + TSX: NOU
Saint-Michel-des-Saints, QC
- Full-time
…reliable and safe at the best possible lifecycle cost. You’ll also lead one of the most exciting challenges in mining today: transitioning the fleet from diesel to…
Added 3 mins ago
OC
Community Care Partnerships Coordinator
Ohana Care
AB · Edmonton, AB
- Part-time
Added 3 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vernon, BC
- Full-time
As a Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. The Profit Centre Manager is accountable for growing the business while sustaining…
Added 4 mins ago
H
Analyste d'Affaires Senior
Highspring
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Lead scoping workshops and define initiative scope with key stakeholders, including fraud, compliance, and business intelligence teams.
Added 4 mins ago
BR
Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
Prepare proposals and lead pricing discussions for assigned accounts in alignment with company policies and management guidance.
Added 4 mins ago
T
Intermediate Project Manager
Terrapex
Hamilton, ON
- Full-time
…support from the Manager, Site Assessment & Remediation, you will lead environmental site assessment, remediation, contamination management, and excess soils management projects throughout…
Added 4 mins ago
BF
Jr. Production Planner
Berminghammer Foundation Equipment
Hamilton, ON
- Full-time
…offering a comprehensive product line that includes crane-mounted lead systems, reverse circulation rock-drilling systems, and diesel pile-driving…
Added 4 mins ago
TB
Auto Body Technician (Kitchener-Waterloo)
The Boyd Group LLC
Kitchener, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 4 mins ago
CM
Vice President, Sales and Business Development
Conestoga Meats
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Promotes continuous improvement by highlighting opportunities, encouraging people to question how work is done and contribute practical ideas that lead to better ways of working.
Added 4 mins ago
TS
Category Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead Quarterly Business Reviews with key vendor partners.
Added 4 mins ago
I
Inside Sales Representative
Inkeros
Toronto, ON · Etobicoke, ON
- Full-time
Added 4 mins ago
H
Bid and Proposals Manager
Hays
Vaughan, ON
- Full-time
…concurrent pursuits and tight deadlines; Proven ability to lead multidisciplinary teams, coordinate stakeholders, and build collaborative working relationships; Proficiency with Microsoft…
Added 4 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
The CXARO contributes actively and positively to sales-merchandising culture at retail. They will lead a number of functions in the store including, but not limited to: replenishment,…
Added 4 mins ago
TR
Licensed Real Estate Agent
The Reality Group
Toronto, ON
- Part-time
…coordination. Day-to-day activities include prospecting and lead follow-up, conducting property tours, preparing and presenting offers, and maintaining regular communication with clients.…
Added 4 mins ago
GC
Account Manager
GMS Canada
Regina, SK
- Full-time
Added 4 mins ago
C
Senior Art Director
Cossette
Vancouver, BC
- Full-time
Represent Cossette: As one on the verge of creative leadership, you lead by example and with optimism. You’re an ambassador for Cossette, both internally and externally. You celebrate our…
Added 4 mins ago
S
Senior Project Manager
Swoon
Toronto, ON
- Contract
Lead complex business and technology initiatives from initial planning through execution, implementation, and transition to business-as-usual.
Added 4 mins ago
DR
Inside Sales Representative
Dawn Recruiting Agency
Cambridge, ON
- Full-time
Support the senior sales team with lead management and follow-up activities.
Added 4 mins ago
CS
Azure Synapse Data Engineer (Alteryx Migration)
Cyber Space Technologies LLC
Toronto, ON
- Contract
Added 4 mins ago
AC
Manager, Omnichannel Media Planning
AIP Connect
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
…planning and media team, support a major beverage account and lead the day-to-day media work for other assigned…

Guesty

Professional Service Consultant

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Professional Services Consultant to join our team.

As a Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

Responsibilities

Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.
Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience.
Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.

Requirements

Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
Deep hands-on experience with trust accounting, property management accounting, or financial SaaS platforms.
Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem-solving and decision-making. Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience.
Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities. Strong communication skills for seamless interaction with clients and internal teams.
Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast-paced environment.
Culture Fit: Humble and eager to learn, with a willingness to improve current working methods. Self-motivated, proactive team player with a positive work ethic and ambitious attitude.
Time Management: Effective time-management skills, with the ability to handle multiple tasks simultaneously.
Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations.
Technical Tools: Experience with Salesforce is a plus but not mandatory. Intermediate-level proficiency in Google Suite, with a requirement for Excel skills
(Bonus) Accounting Knowledge: An understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations
(Bonus) French, Italian or German as a second language

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Professional Services Consultant will lead the customer onboarding process, including system configuration, training, and relationship management. They will serve as the primary point of contact to ensure clients effectively utilize the Guesty platform while gathering feedback for product improvements.

Requirements

Candidates must have 3+ years of experience in a similar B2B SaaS role with a strong background in technical troubleshooting and financial or property management software. A degree in a STEM field is required, along with exceptional communication skills and the ability to manage multiple projects.

Skills

Customer Onboarding
Relationship Management
Technical Troubleshooting
Project Management
Trust Accounting
Property Management
Financial SaaS
Data Migration
System Configuration
Product Training
Customer Success
Analytical Skills
Problem-solving
Communication Skills
Time Management
Salesforce

Visa sponsorship

Not detected in the job text

Keywords

Guesty
SaaS
B2B
Onboarding
Customer Success
Trust Accounting
Property Management
Financial Reporting
Ledger Reconciliation
Project Management
Data Migration
Salesforce
Google Suite
Excel
Technical Support
STEM
Hospitality Technology
System Configuration
Product Training
Troubleshooting
Business Analysis
Stakeholder Management
Software Implementation

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