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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Added 15 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 15 mins ago
SE
Executive Assistant
Suncor Energy
Calgary, AB
- Full-time
Added 15 mins ago
TS
Christmas Support Worker
The Salvation Army Canada and Bermuda Territory
Owen Sound, ON
- Part-time
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.
Added 15 mins ago
TS
Housekeeper - U
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Part-time
Other housekeeping responsibilities as assigned
Added 15 mins ago
TS
Adult Education Facilitator
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Full-time
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.
Added 15 mins ago
B
Internal Account Manager
Brenntag
Canada/Creekbank
- Full-time
Added 15 mins ago
MN
Estimator
Modern Niagara
Burnaby, BC
- Full-time
In addition to your day-to-day estimating responsibilities, you will prepare accurate tender pricing from available information, including drawings, specifications, and project…
Added 15 mins ago
M
Staff Software Architect - Flight Software
MDA
Brampton, ON
- Full-time
Added 15 mins ago
MC
Financial Services Associate - Full Time - 6 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
As a senior member of the branch sales/leadership team, the primary responsibilities for this position will be to understand the financial needs of our Members and provide the appropriate…
Added 15 mins ago
GT
Quality Analyst
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…attendance that would have a bearing on the duties, roles and responsibilities of the posted…
Added 15 mins ago
C
Senior Software Engineer – Kotlin, VP
Citi
Mississauga, ON
- Full-time
Extensive professional experience in software engineering, with demonstrated progression into senior/lead or VP-level technical responsibilities.
Added 15 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Toronto, ON
- Part-time
Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
Added 15 mins ago
KM
Production Associate - Fixed Term (Shift: 6:30am to 3:00pm)
Kissner Milling Company Limited
Tillsonburg, ON
- Full-time
Added 15 mins ago
PG
CSR - Bilingual I
Paymentus Group Inc
Richmond Hill, ON
- Full-time
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.…
Added 15 mins ago
C5
Customer Service and Office Coordinator
Culligan 519ON
St. Catharines, ON
- $21 to $23 CAD / hour
- Full-time
Added 15 mins ago
TD
Associate Principal, Business Development - Canadian Financial Services
TELUS Digital
Remote, Canada
- $200,000 to $240,000 CAD / year
- Full-time
- Remote
…client journey map: Prospecting, Pursuit, and Expansion. A few responsibilities across our team include: identifying new relationships and opportunities, nurturing ongoing relationships…
Added 15 mins ago
BP
Community Manager
Brookfield Properties
Calgary, AB
- Full-time
…performed. They are not intended to be an extensive list of all responsibilities, duties, and skills…
Added 15 mins ago
C
Logistics Specialist
Cencora
Montreal, QC · St Laurent, Quebec
- Full-time
Added 15 mins ago
BL
Sr. Specialist, Marketing & Communications
Borden Ladner Gervais LLP (BLG)
Montreal, QC
- Full-time
Added 15 mins ago
Sales Account Manager Video , Amazon Ads
Amazon
Toronto, ON
Added 15 mins ago
Sales Account Manager Video Ads, Amazon Ads
Amazon
Toronto, ON
Added 15 mins ago
B
Administrative Professional, Assurance
BDO
Guelph, ON
- Full-time
Our Guelph office is looking for an Administrative Professional to join the Assurance team. The successful candidate will own the following responsibilities:
Added 15 mins ago
FG
Business Operations Analyst Sr Lead
FIS Global
BC · Vancouver, British Columbia
- Full-time
- Other
Added 15 mins ago
AC
Part-Time Operating Engineer - 4th Class
Algonquin College
Ottawa, ON
- Part-time
Added 15 mins ago
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Professional Service Consultant
Guesty
Canada
- Full-time
…managing a variety of industry, technical, and customer-related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully…

Guesty

Professional Service Consultant

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Professional Services Consultant to join our team.

As a Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

Responsibilities

Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.
Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience.
Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.

Requirements

Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
Deep hands-on experience with trust accounting, property management accounting, or financial SaaS platforms.
Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem-solving and decision-making. Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience.
Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities. Strong communication skills for seamless interaction with clients and internal teams.
Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast-paced environment.
Culture Fit: Humble and eager to learn, with a willingness to improve current working methods. Self-motivated, proactive team player with a positive work ethic and ambitious attitude.
Time Management: Effective time-management skills, with the ability to handle multiple tasks simultaneously.
Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations.
Technical Tools: Experience with Salesforce is a plus but not mandatory. Intermediate-level proficiency in Google Suite, with a requirement for Excel skills
(Bonus) Accounting Knowledge: An understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations
(Bonus) French, Italian or German as a second language

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Professional Services Consultant will lead the customer onboarding process, including system configuration, training, and relationship management. They will serve as the primary point of contact to ensure clients effectively utilize the Guesty platform while gathering feedback for product improvements.

Requirements

Candidates must have 3+ years of experience in a similar B2B SaaS role with a strong background in technical troubleshooting and financial or property management software. A degree in a STEM field is required, along with exceptional communication skills and the ability to manage multiple projects.

Skills

Customer Onboarding
Relationship Management
Technical Troubleshooting
Project Management
Trust Accounting
Property Management
Financial SaaS
Data Migration
System Configuration
Product Training
Customer Success
Analytical Skills
Problem-solving
Communication Skills
Time Management
Salesforce

Visa sponsorship

Not detected in the job text

Keywords

Guesty
SaaS
B2B
Onboarding
Customer Success
Trust Accounting
Property Management
Financial Reporting
Ledger Reconciliation
Project Management
Data Migration
Salesforce
Google Suite
Excel
Technical Support
STEM
Hospitality Technology
System Configuration
Product Training
Troubleshooting
Business Analysis
Stakeholder Management
Software Implementation

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