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Added 12 mins ago
NB
Senior Tax Compliance Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor – Tax Compliance in the CRS/FATCA/QI/QDD Tax expertise Centre team at National Bank means acting as an expert in interpretation, the application and governance…
Added 12 mins ago
SL
Director, Domain Enterprise Architect (AI)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
This role balances long-term strategic planning with strong execution leadership, ensuring the enterprise AI roadmap translates into measurable business outcomes while maintaining…
Added 12 mins ago
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Marketing Advisor, Planning & Operations
Desjardins
Toronto, ON
- Full-time
…and services to meet member/client needs and support business development. You analyze market needs in connection with product and service marketing. You serve as technical expert and…
Added 12 mins ago
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Customer Support Specialist
Clio
Calgary, AB · Vancouver, BC
- Full-time
Members of the Support team receive structured product training, 1:1 coaching and development, and opportunities to learn about other areas of the business. With strong performance and…
Added 12 mins ago
Senior Advisor, Risk Management
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC
Would you like to take on a stimulating, high-impact challenge? We are looking for a Senior Advisor, Risk Management.
Added 12 mins ago
Financial Advisor/Senior Financial Advisor - Hazeldean, Kanata, ON
Scotiabank
Ottawa, ON · Kanata, ON
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal…
Added 42 mins ago
NB
Senior talent acquisition advisor
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Talent Acquisition Advisor in the Commercial Banking and Private Banking 1859 team at National Bank means acting as a strategic talent advisor who helps drive business…
Added 42 mins ago
NB
Content Marketing Advisor - Newsletter Products
National Bank of Canada
Montreal, QC
- Full-time
A career as a Content Marketing Advisor in the Content team at National Bank means acting as a content specialist who transforms audience needs, business priorities and insights into…
Added 42 mins ago
NB
(Senior) Director, Credit Execution - Tech & Innovation
National Bank of Canada
Toronto, ON
- Full-time
trusted advisor to companies that are transforming the world and to support
Added 42 mins ago
NB
SENIOR ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Advisor on the Investment Advisory and Training team at National Bank means
Added 42 mins ago
OI
Senior Oracle Asset Management Advisor
OXARO Inc.
Ottawa, ON
- Contract
Added 43 mins ago
Talent Attraction & Employer Branding Specialist
Greenfield Global Inc.
Mississauga, ON
Support EVP development from the ground up, including gathering insights from current employees, helping to shape the core messaging and value pillars, and ensuring the story is authentic…
Added 43 mins ago
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Représentant (e) du service à la clientèle / Representative Client Service
ADP
Montreal, QC
- Full-time
Added 43 mins ago
NC
Manager, Military Integration and Coordination
NAV CANADA
Ottawa, ON
- Full-time
As a key strategic advisor and relationship leader, The Manager, Military Integration and Coordination will collaborate with senior stakeholders across DND/CAF, NORAD, Transport Canada, and…
Added 58 mins ago
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Financial Advisor - Saint-Léonard, Qc
CIBC
Montreal, QC
- Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…
Added 58 mins ago
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Financial Advisor - CIRO-MFD/AMF
CIBC
Grand Forks, BC
- Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…
Added 58 mins ago
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REGIONAL ADVISOR, OPERATIONAL EXCELLENCE- ADVISORY SERVICES - Montreal
BDC
Montreal, QC
- Full-time
The role supplements Advisory Business Development and Delivery efforts by translating national strategies and regional priorities into coordinated, actionable execution, in direct support…
Added 58 mins ago
Director Talent Acquisition
Sonepar
Surrey, BC
Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electrical, industrial and safety products and related…
Added 58 mins ago
OS
Client Success Manager
OneTEAM Sports Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
For someone with the right ambition and drive, this role also offers an opportunity to grow into broader sales and account leadership responsibilities within OneTEAM.
Added 1 hour ago
Associate Head, Kinesiology - UGH - FT Admin
Humber College
Toronto, ON
…students, and Guelph-Humber colleagues. The AH participates in the development and implementation of program-based academic initiatives, student success initiatives and program related…
Added 1 hour ago
PC
Atlassian Architect - Canada FTE
Praecipio Consulting
Remote, Canada
- Full-time
- Remote
Client Relationship Management: Act as a trusted advisor to clients, building strong relationships and providing expert guidance. Clearly communicate technical concepts to both technical…
Added 1 hour ago
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Associate Director, Search
OMD
Toronto, ON
- Full-time
Lead development of full-funnel paid social strategies aligned to client business objectives
Added 1 hour ago
IB
Account Executive- Professional Liability Programs
Insurance Brokers Association of Alberta
AB · Edmonton, AB
- Full-time
Sage Advisor Resources Corp., a subsidiary of the Insurance Brokers Association of Alberta (IBAA), is looking for an experienced insurance professional to join our team as an Account…
Added 1 hour ago
Senior Finance Business Partner
D2L
Vancouver, BC · Winnipeg, MB · Kitchener, ON · Toronto, ON
Serve as the primary strategic finance advisor to PS&S Leadership, influencing decisions that drive growth, efficiency, and long-term value creation.
Added 1 hour ago
HR - Generalist
Salit Steel
Grimsby, ON · Vaughan, ON
HR Business Partnering & Performance Management: Serve as a trusted advisor and frontline contact for plant management and supervisors. Guide and assist leadership through performance…

Guesty

SMB Customer Success Manager

Canada

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Job details

Experience: 2+ years of account management experience in complex SaaS software
Posting language: English
Posted: Oct 30, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.

Responsibilities

Manage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.
Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Requirements

Requirements:

2+ years of account management experience in complex SaaS software
Languages: Fluent English and Spanish are required; additional languages would be a strong advantage.
Proven track record of meeting and exceeding sales quotas, negotiating contract terms, and closing deals to drive revenue growth.
Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
Ability to work in a fast-paced environment and to be an outstanding team player.
Familiarity with CRM software (Salesforce preferred)
Hospitality or property management industry experience - an advantage

Key Skills:

Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

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More about this job

Responsibilities

Manage post-sale engagement, retention, and growth for SMB clients while serving as their primary point of contact. Analyze performance metrics to identify opportunities and collaborate with internal teams to ensure seamless service delivery.

Requirements

Requires at least 2 years of account management experience in complex SaaS software and fluency in English and Spanish. Candidates should have a proven track record in sales, contract negotiation, and client retention strategies.

Skills

Account management
SaaS
Customer success
Client retention
Sales
Negotiation
CRM
Salesforce
Communication
Problem solving
Data analysis
Relationship management
Strategic planning
Technical acumen
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

SMB
Customer Success Manager
SaaS
Hospitality
Account Management
Retention
Salesforce
CRM
Client Relations
Data-driven
Property Management
Contract Negotiation
Revenue Growth
Cross-functional
Performance Metrics
Startup

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