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Added 6 mins ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
Organized, detail-driven, and strong at solving buildability challenges.
Added 6 mins ago
MQ
Global Supply Chain & Logistics Lead
Marcatus QED
Toronto, ON
- Full-time
Strong problem-solving and strategic planning skills.
Added 6 mins ago
NB
Associate
National Bank of Canada
Surrey, BC
- Full-time
…Cybersecurity, Detail-oriented, Digital literacy, Information Analysis, Initiative, Learning Agility, Multitasking, Organization Skills, Problem Solving, Resiliency, Solution…
Added 22 mins ago
AL
Analyst, Accounts Receivable
Avenue Living
Calgary, AB
- Full-time
Strong analytical, problem-solving, and critical-thinking skills.
Added 1 hour ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
Strong analytical and problem-solving skills, attention to detail, and the ability to manage multiple priorities and meet commitments.
Added 1 hour ago
R&
AML Operations Officer III
Robertson & Company Ltd.
Toronto, ON
- Contract
Strong problem-solving and strategic thinking: Ability to handle complex tasks with competing priorities while ensuring consistent delivery.
Added 1 hour ago
M
Tax Operations Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…and innovation, which are essential as we strive to grow the…
Added 2 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Strong analytical and problem-solving skills.
Added 2 hours ago
B
Systems Analyst II
BGIS
Markham, ON
- Full-time
7 to 10 years progressive Infrastructure admin experience; 3 to 5 years or more, with server/storage administration, analysis, or engineering.
Added 2 hours ago
Flight Centre - Business Analyst - Toronto, ON
Flight Centre
ON
Demonstrated experience producing structured business analysis from problem definition through implementation and UAT.
Added 2 hours ago
Flight Centre - Business Analyst - Vancouver, BC
Flight Centre
BC
Demonstrated experience producing structured business analysis from problem definition through implementation and UAT.
Added 2 hours ago
SA
JR. COST ACCOUNTANT AND MATERIAL DATA COORDINATOR
Sika AG
Oakville, ON
- $55,000 to $60,000 CAD / year
- Full-time
Review of factory cost analysis as and when required.
Added 3 hours ago
C
Supervisor, Crew Travel
Cargojet
Hamilton, ON
- Full-time
…cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo…
Added 3 hours ago
Senior Resource Manager
BIMM
Toronto, ON
We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business. We believe big ideas are nothing without big results (and flawless…
Added 4 hours ago
Senior Strategist, Enterprise
BrainStation
Toronto, ON
…leading conversations with executives, you can turn an ambiguous business problem into a structured point of view on your own, and you hold a high standard for the quality of the…
Added 4 hours ago
MD
IT Advanced Project Manager - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Added 4 hours ago
EI
Technical Lead, Sustaining (CDU)
Ecolab Inc.
Calgary, AB
- Full-time
Lead design reviews, engineering change reviews, root-cause investigations, and technical problem-solving activities.
Added 4 hours ago
ML
FSQA Manager - Contract
Maple Leaf Foods Inc
Winnipeg, MB
- Contract
Excellent observation and problem-solving skills.
Added 4 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Excellent problem-solving skills and be able to conduct qualitative and quantitative analysis.
Added 4 hours ago
Retail Assistant Store Manager - Baltzan
Fire & Flower Inc.
Saskatoon, SK
…Retail Store Manager, is primarily responsible for the daily business operations of the store including training and supervising employees, interacting with customers, motivating teams,…
Added 4 hours ago
D
Account Manager
Desjardins
Amqui, QC · Montreal, QC · Brossard, QC · Beauharnois, QC · Vaudreuil-Dorion, QC · Rivière-du-Loup, QC · Quebec, QC · Rimouski, QC · Saint-Hyacinthe, QC · Gatineau, QC · Saint-Jean-sur-Richelieu, QC · La Pocatière, QC · L'étang-du-nord, QC
- Full-time
…simple, innovative solutions that are adapted to their needs. Business development is a part of your team's daily life, and you understand the value of a strong network of contacts. Your…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Demonstrable ability to support and administer production business applications (triage, troubleshooting, root-cause analysis, and resolution) within an ITSM/ticketing environment,…
Added 4 hours ago
GD
Subcontracts Procurement Professional
General Dynamics Land Systems–Canada
London, ON
- Full-time
Detail-oriented with strong problem-solving skills
Added 4 hours ago
W
Project Administrator
Worley
Calgary, AB
- Full-time
Added 4 hours ago
OD
Production Supervisor (PM Shift: 3pm-11:30pm)
One Degree Organic Foods
Mission, BC
- $69,000 to $84,000 CAD / year
- Full-time
Provides adequate leadership in problem-solving

Guesty

SMB Customer Success Manager

Canada

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Job details

Experience: 2+ years of account management experience in complex SaaS software
Posting language: English
Posted: Oct 30, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.

Responsibilities

Manage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.
Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Requirements

Requirements:

2+ years of account management experience in complex SaaS software
Languages: Fluent English and Spanish are required; additional languages would be a strong advantage.
Proven track record of meeting and exceeding sales quotas, negotiating contract terms, and closing deals to drive revenue growth.
Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
Ability to work in a fast-paced environment and to be an outstanding team player.
Familiarity with CRM software (Salesforce preferred)
Hospitality or property management industry experience - an advantage

Key Skills:

Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

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More about this job

Responsibilities

Manage post-sale engagement, retention, and growth for SMB clients while serving as their primary point of contact. Analyze performance metrics to identify opportunities and collaborate with internal teams to ensure seamless service delivery.

Requirements

Requires at least 2 years of account management experience in complex SaaS software and fluency in English and Spanish. Candidates should have a proven track record in sales, contract negotiation, and client retention strategies.

Skills

Account management
SaaS
Customer success
Client retention
Sales
Negotiation
CRM
Salesforce
Communication
Problem solving
Data analysis
Relationship management
Strategic planning
Technical acumen
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

SMB
Customer Success Manager
SaaS
Hospitality
Account Management
Retention
Salesforce
CRM
Client Relations
Data-driven
Property Management
Contract Negotiation
Revenue Growth
Cross-functional
Performance Metrics
Startup

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