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Added 2 mins ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
Account Expansion & Sales Track Record: Demonstrated success in prospecting, to net-new client logosCross-Functional Collaboration: Strong ability to work seamlessly alongside pre-sales…
Added 3 mins ago
H
Transportation Design and Delivery Department Lead
HDR
Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…this position, reporting to the Transportation Business Group Manager Eastern Canada, your direct reports will include the Section Managers within the Department and possibly additional…
Added 2 hours ago
K
Seasonal Sales Associate (Don Mills)
Knix
Toronto, ON
- $19.7 CAD / hour
- Temporary
You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it - whether that’s connecting with a client or optimizing a display to drive UPT.
Added 2 hours ago
K
Seasonal Sales Associate (Halifax)
Knix
Halifax, NS
- $17.9 CAD / hour
- Temporary
You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it - whether that’s connecting with a client or optimizing a display to drive UPT.
Added 2 hours ago
Project Manager
Mott MacDonald
Calgary, AB · Vancouver, BC · Toronto, ON
Mott MacDonald is currently seeking a highly motivated Project Manager to join our dynamic Advisory team located in our Toronto or Vancouver office. In this position, you will have the…
Added 2 hours ago
Senior Client Portfolio Manager (FX Dealer)
Ebury
Toronto, ON
We are looking for a Client Portfolio Manager in our Toronto Office, with proven dealing, trading and account management experience. The successful candidate will manage a significant…
Added 2 hours ago
Business Developer (FX Financial Solutions)
Ebury
Toronto, ON
Becoming an FX Expert (Client Portfolio Manager): Excel at building client relationships and providing financial advice to manage key client portfolios as a trusted advisor.
Added 2 hours ago
Branch Manager - FX Sales
Ebury
Montreal, QC
Un Sales Manager est un leader, quelqu'un qui établit des standards élevés et inspire ses équipes à aller au-delà de ce qu'elles pensaient possible. Quelqu'un qui utilise son expérience et…
Added 3 hours ago
BT
Senior Manager
Baker Tilly Canada
Walkerton, ON
- Full-time
We are looking for a Senior Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate…
Added 3 hours ago
K
Seasonal Sales Associate (Guildford)
Knix
Surrey, BC
- $19.7 CAD / hour
- Temporary
You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it - whether that’s connecting with a client or optimizing a display to drive UPT.
Added 3 hours ago
BC
Miu Miu Client Advisor Toronto Bloor St.Holt Renfrew
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand…
Added 3 hours ago
K
Seasonal Sales Associate (Chinook)
Knix
Calgary, AB
- $19.7 CAD / hour
- Temporary
You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it - whether that’s connecting with a client or optimizing a display to drive UPT.
Added 3 hours ago
Office Manager
EBC Inc.
Mississauga, ON
But EBC is about more than the projects we build. Our people and our culture are at the heart of our success. We believe that creating a welcoming, collaborative, respectful, and…
Added 4 hours ago
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Senior Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
HDR is seeking a Program Manager (Water/Wastewater) with a proven track record in the development and delivery of large water/wastewater capital programs. This role will be responsible for…
Added 5 hours ago
S
Senior Process Mechanical Engineer - Water/Wastewater
Stantec
Windsor, ON
- Full-time
We are looking for a talented senior process mechanical engineer and project manager focused on the planning and engineering design of water/wastewater infrastructure projects who wants to…
Added 5 hours ago
IF
Customer Development Manager FMS
Impact Fulfillment Services
Montreal, QC
- Full-time
…[Customer relationship management (Gestion des relations avec le client)], tels que Sales Force (Force de vente),…
Added 7 hours ago
A&
Manager - Transaction Advisory Canada - Performance Improvement
Alvarez & Marsal
Toronto, ON
- Full-time
…Functional Expertise And Tailored Solutions That Address Each Client’s Unique Business Challenges. Our Core Service Offerings…
Added 9 hours ago
HR
Beauty Advisor - Aesop
Holt Renfrew
Toronto, ON
- Part-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 11 hours ago
MG
Licensed Real Estate Agent
Milborne Group • Real Estate Brokerage
Toronto, ON
- Full-time
- Direct mentorship from an experienced Sales Manager
Added 13 hours ago
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Facility Services Manager
BGIS
ON · Ontario, Canada
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 13 hours ago
GC
PROJECT MANAGER (ENGINEERING)
Giffen Consulting Ltd.
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Giffen Consulting Ltd. (Giffen) is looking for an experienced Project Manager to join our growing team in the Maritimes. This is starting as a remote arrangement located out of St. John's,…
Added 13 hours ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
Cross-Functional Collaboration: Partner with the Marketing team on lead gen strategies and coordinate with the Customer Success team for seamless client hand-offs.
Added 13 hours ago
B
Facility Services Manager
BGIS
ON · ON, Canada
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 15 hours ago
BT
Audit and Assurance Manager
Baker Tilly Canada
Cobourg, ON
- Full-time
We are looking for an Audit and Assurance Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 15 hours ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
“There is no limit to the growth opportunities at Baker Tilly. We pride ourselves on promoting talent when we see it, and work with each professional to define what success means for them.”

Guesty

SMB Customer Success Manager

Canada

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Job details

Experience: 2+ years of account management experience in complex SaaS software
Posting language: English
Posted: Oct 30, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.

Responsibilities

Manage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.
Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Requirements

Requirements:

2+ years of account management experience in complex SaaS software
Languages: Fluent English and Spanish are required; additional languages would be a strong advantage.
Proven track record of meeting and exceeding sales quotas, negotiating contract terms, and closing deals to drive revenue growth.
Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
Ability to work in a fast-paced environment and to be an outstanding team player.
Familiarity with CRM software (Salesforce preferred)
Hospitality or property management industry experience - an advantage

Key Skills:

Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

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More about this job

Responsibilities

Manage post-sale engagement, retention, and growth for SMB clients while serving as their primary point of contact. Analyze performance metrics to identify opportunities and collaborate with internal teams to ensure seamless service delivery.

Requirements

Requires at least 2 years of account management experience in complex SaaS software and fluency in English and Spanish. Candidates should have a proven track record in sales, contract negotiation, and client retention strategies.

Skills

Account management
SaaS
Customer success
Client retention
Sales
Negotiation
CRM
Salesforce
Communication
Problem solving
Data analysis
Relationship management
Strategic planning
Technical acumen
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

SMB
Customer Success Manager
SaaS
Hospitality
Account Management
Retention
Salesforce
CRM
Client Relations
Data-driven
Property Management
Contract Negotiation
Revenue Growth
Cross-functional
Performance Metrics
Startup

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