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Added 2 hours ago
M
Sr TA Advisor
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
MDA Space is seeking a Sr Recruiter (12 Month Contract) to join our dynamic Talent Acquisition Team ideally based at our Montreal office.
Added 5 hours ago
H
Architecture Principal – Education, Science and Sport
HDR
Toronto, ON
- Full-time
The Principal will serve as a trusted advisor to clients and collaborate closely with regional and national leadership to strengthen HDR’s reputation as a premier design firm for…
Added 7 hours ago
BF
Health Safety Environment Coordinator
BAUER Foundations Canada Inc.
Richmond, BC
- $35 to $45 CAD / hour
- Contract
BAUER Foundations Canada (BFCA) is seeking an experienced HSE Coordinator for a project-based contract position. This contract will likely last 8 months and has the potential to extend…
Added 9 hours ago
C
Director, Purchasing NA
CGT
Cambridge, ON
- $120,000 to $150,000 CAD / year
- Full-time
…objectives. Serve as the subject matter expert and professional advisor to CGT Management on all aspects of the organization’s Purchasing…
Added 10 hours ago
VS
Adult Education Senior Math Instructor
Vancouver School Board
Vancouver, BC
- Part-time
Contract Dates: 2026 November 12 to 2027 January 22, Monday to Friday, 12:00 pm to 2:15 pm
Added 10 hours ago
VS
Adult Education Math Instructor
Vancouver School Board
Vancouver, BC
- Part-time
Contract Dates: 2026 November 12 to 2027 January 22, Monday to Friday, 12:00 pm to 2:15 pm
Added 14 hours ago
D(
HR Advisor – Fixed-Term Until July 2028
DWF (Canada)
Toronto, ON
- Full-time
We are currently looking for a Bilingual HR Advisor (for a fixed term contract until July 2028) who shares our purpose and vision to join our global team. This role can be based out of our…
Added 14 hours ago
RO
Advisor, Water and Wastewater Strategic Infrastructure Planning
Region of Peel
Brampton, ON
- Contract
Status: Contract Full Time (36 Month Contract Duration)
Added 15 hours ago
TH
HR Generalist - Hybrid (6-Month Contract)
The Headhunters Recruitment
AB · Edmonton, AB
- Full-time
We're looking for an experienced HR Generalist to join a respected non-profit organization on a 6-month contract basis.
Added 15 hours ago
CI
Client Transaction Specialist
Colliers International
Toronto, ON
- Full-time
This is a hybrid (4 days in office), 13 month contract based out of our Downtown Toronto location**
Added 16 hours ago
N
Sr. Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
Lead the full sourcing lifecycle from developing RFQs and conducting complex negotiations to final contract execution
Added 16 hours ago
N
Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
Support adoption and effective use of digital procurement platforms, contract execution tools, and automated sourcing systems
Added 16 hours ago
N
Sr. Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
Lead the full sourcing lifecycle from developing RFQs and conducting complex negotiations to final contract execution
Added 16 hours ago
N
Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
Support adoption and effective use of digital procurement platforms, contract execution tools, and automated sourcing systems
Added 17 hours ago
Senior Craft Recruiter
PCL Construction
Edmonton, AB
This position is a contract role, working out of our office in Nisku, AB.
Added 17 hours ago
UO
Events and Communications Assistant, Snyder Institute for Chronic Diseases
University of Calgary
Calgary, AB
- Full-time
…and meeting specific budgets, menu selection, floor plans, contract review and management regarding liabilities, room bookings, additional rentals, event briefing notes, invite lists and…
Added 17 hours ago
R
Training & Competency Assurance Advisor
Raise
AB · Edmonton, AB
- Full-time
Contract: Start date 11/30/2026 End Date 05/29/2027 (6 Months)
Added 17 hours ago
B
VP Sales Lead
BMO
Waterloo, ON · MARS
- Full-time
…commercial clients. In this role, you'll serve as a trusted advisor to business owners, executives, and key decision-makers, helping them navigate opportunities, manage risk, and achieve…
Added 17 hours ago
B
VP Sales Lead
BMO
Toronto, ON · FCP
- Full-time
Serve as a strategic advisor to business owners, executives, and key stakeholders.
Added 17 hours ago
B
VP Sales Lead
BMO
Edmonton, AB · Enbridge
- Full-time
Serve as a strategic advisor to business owners, executives, and key stakeholders.
Added 17 hours ago
AW
Training and Development Specialist
Agilus Work Solutions
Calgary, AB
- Contract
Our client is seeking an experienced Training & Competency Assurance Advisor to support workforce capability, compliance, and operational excellence across multiple Oil Sands sites in…
Added 17 hours ago
CE
Project Sourcing: Canadian Drilling & Completion Contractor Needed – Pipeline & Well Tie-in Project (North Africa)
Canadian Energy Insight Inc.
Calgary, AB
- Full-time
COTI is currently backed by a specialized legal advisor who handles the strategic structuring of this international trade opportunity. To ensure a smooth, professional, and secure process…
Added 18 hours ago
DC
Project Manager
Dillon Consulting Limited
Winnipeg, MB
- Full-time
…Infrastructure Practice. As a collaborative leader and trusted advisor with strong technical capabilities, excellent communication skills, and business acumen, you will thrive in our…
Added 18 hours ago
O
Legal Counsel
OpenText
Waterloo, ON
- Full-time
In this role, you will be a trusted Legal advisor and business partner collaborating with cross-functional teams and diverse internal clients. You'll handle escalations with finesse and…
Added 18 hours ago
O
Legal Counsel
OpenText
Ottawa, ON
- Full-time
In this role, you will be a trusted Legal advisor and business partner collaborating with cross-functional teams and diverse internal clients. You'll handle escalations with finesse and…

Guesty

SMB Customer Success Manager

Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 2+ years of account management experience in complex SaaS software
Posting language: English
Posted: Oct 30, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.

Responsibilities

Manage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.
Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Requirements

Requirements:

2+ years of account management experience in complex SaaS software
Languages: Fluent English and Spanish are required; additional languages would be a strong advantage.
Proven track record of meeting and exceeding sales quotas, negotiating contract terms, and closing deals to drive revenue growth.
Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
Ability to work in a fast-paced environment and to be an outstanding team player.
Familiarity with CRM software (Salesforce preferred)
Hospitality or property management industry experience - an advantage

Key Skills:

Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

Apply About employer

More about this job

Responsibilities

Manage post-sale engagement, retention, and growth for SMB clients while serving as their primary point of contact. Analyze performance metrics to identify opportunities and collaborate with internal teams to ensure seamless service delivery.

Requirements

Requires at least 2 years of account management experience in complex SaaS software and fluency in English and Spanish. Candidates should have a proven track record in sales, contract negotiation, and client retention strategies.

Skills

Account management
SaaS
Customer success
Client retention
Sales
Negotiation
CRM
Salesforce
Communication
Problem solving
Data analysis
Relationship management
Strategic planning
Technical acumen
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

SMB
Customer Success Manager
SaaS
Hospitality
Account Management
Retention
Salesforce
CRM
Client Relations
Data-driven
Property Management
Contract Negotiation
Revenue Growth
Cross-functional
Performance Metrics
Startup

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