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Added 54 mins ago
JM
FAMILY LAW LEGAL ASSISTANT/CLERK
Johnson Miller Family Lawyers
Windsor, ON
- Full-time
Prepare Certificates of Financial Disclosure and Net Family Property Statements.
Added 1 hour ago
IL
Talent acquisition specialist (12 month contract)
IPH Limited
Moncton, NB
- Full-time
Collaborate with the Talent Acquisition Manager and HR team on strategic talent acquisition projects and continuous improvement initiatives.
Added 1 hour ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance…
Added 2 hours ago
FH
Night Auditor
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $24.93 to $25.93 CAD / hour
- Full-time
One year of hotel front desk agent or night audit experience as an asset, Property Manager – Opera, Microsoft Office as an asset
Added 2 hours ago
MP
Accounts Receivable Manager
Miramar Property Management | Trivest Condominiums
Toronto, ON
- Full-time
Role Description The Accounts Receivable Manager is a full-time, on-site role based in Toronto, ON. The individual in this role oversees the accounts receivable function for condominium and…
Added 3 hours ago
CB
Senior Property Manager
Coldwell Banker Real Estate Management Leaders
Brampton, ON
- Full-time
The Senior Property Manager is a full-time role based in Guelph, ON, responsible for overseeing the day-to-day management of a portfolio of condominium and commercial properties in Guelph,…
Added 5 hours ago
CH
Sales & Catering Manager - Courtyard by Marriott Edmonton Downtown
Concord Hospitality Enterprises
Edmonton, AB
- Full-time
Being the Sales & Catering Manager at a Concord Hospitality property means you hold an important key to the hotel’s success. You will develop and foster hotel business through direct sales,…
Added 7 hours ago
CG
Security Guard - Spare - Borden
Commissionaires Great Lakes
ON · Borden, Ontario
- Part-time
Ensure access control policies and procedures are followed and client property is secured
Added 8 hours ago
J
Mid-Market Account Manager
JobsMedia.io
Montreal, QC
- Full-time
Technical Skills: AMF certification for commercial insurance, knowledge of property insurance policies. Civil liability and cyber insurance are strong assets.
Added 8 hours ago
O
Guest Experience Representative
OMERS
Mississauga, ON · Square One
- Part-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 10 hours ago
A
Mechanical Technologist - Integration
AtkinsRéalis
Mississauga, ON
- Full-time
…exclusive licensee of the Canadian-owned CANDU intellectual property portfolio and contributing its unique expertise to all aspects of CANDU technology, AtkinsRéalis is the only…
Added 11 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 11 hours ago
T&
Project Manager - Real Estate
Turner & Townsend
AB · Edmonton, Canada
- Full-time
You are an exceptional Project Manager with 7-10 years of post-graduate experience, demonstrating a strong track record of delivering complex industrial, manufacturing, logistics,…
Added 12 hours ago
B
Community Residential Manager
Boardwalk
Regina, SK
- Full-time
…the same. If you have previous customer service, sales, or property management experience, we’d love to hear from…
Added 13 hours ago
LH
Assistant Front Office Manager - FT - Chelsea Hotel - Toronto
Langham Hospitality Group
Canada
- Full-time
…hive & workshop. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be…
Added 13 hours ago
AU
Security Guard - Concierge
Allied Universal
AB · Edmonton, AB
- $19 CAD / hour
- Full-time
The successful candidate will be responsible for protecting people, property, and assets while maintaining a safe and secure work environment. This role requires excellent observation…
Added 13 hours ago
FOH Management - General Manager
Northland Properties
Calgary, AB
We are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to…
Added 13 hours ago
K
Customer Service Representative
Komatsu
Sudbury, ON · Lively, ON
- Full-time
…Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency…
Added 14 hours ago
A
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
Serve as a member of the Hotel Executive Committee, contributing to the development, execution, and achievement of the property's strategic business plan.
Added 14 hours ago
Assistant Resident Manager 2-Person Team (Vancouver)
Realstar
Vancouver, BC
Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential…
Added 14 hours ago
Assistant Resident Manager
Realstar
Cornwall, ON
Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential…
Added 14 hours ago
Maintenance Manager
Realstar
Toronto, ON
We are currently seeking a Maintenance Manager to work and live at one of our properties located in Toronto/North York area. The Maintenance Manager provides critical hands-on leadership in…
Added 14 hours ago
Assistant Resident Manager Team
Realstar
Cornwall, ON
Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential…
Added 15 hours ago
TS
Shelter Worker - Casual
The Salvation Army in Canada
Campbell River, BC
- Part-time
May carry out inspection/security checks of property and grounds in accordance with policies and procedures
Added 17 hours ago
PD
Contents Handler
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
Why the Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to…

Guesty

SMB Customer Success Manager

Canada

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Job details

Experience: 2+ years of account management experience in complex SaaS software
Posting language: English
Posted: Oct 30, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.

Responsibilities

Manage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.
Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Requirements

Requirements:

2+ years of account management experience in complex SaaS software
Languages: Fluent English and Spanish are required; additional languages would be a strong advantage.
Proven track record of meeting and exceeding sales quotas, negotiating contract terms, and closing deals to drive revenue growth.
Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
Ability to work in a fast-paced environment and to be an outstanding team player.
Familiarity with CRM software (Salesforce preferred)
Hospitality or property management industry experience - an advantage

Key Skills:

Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

Apply About employer

More about this job

Responsibilities

Manage post-sale engagement, retention, and growth for SMB clients while serving as their primary point of contact. Analyze performance metrics to identify opportunities and collaborate with internal teams to ensure seamless service delivery.

Requirements

Requires at least 2 years of account management experience in complex SaaS software and fluency in English and Spanish. Candidates should have a proven track record in sales, contract negotiation, and client retention strategies.

Skills

Account management
SaaS
Customer success
Client retention
Sales
Negotiation
CRM
Salesforce
Communication
Problem solving
Data analysis
Relationship management
Strategic planning
Technical acumen
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

SMB
Customer Success Manager
SaaS
Hospitality
Account Management
Retention
Salesforce
CRM
Client Relations
Data-driven
Property Management
Contract Negotiation
Revenue Growth
Cross-functional
Performance Metrics
Startup

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