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Added 1 min ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
A hands-on CCaaS Developer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer…
Added 1 min ago
Customer Account Executive II
Nitro
Toronto, ON
Added 15 mins ago
G
Business Development / Sales Development Representative (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
Experience with a CRM (Zoho, HubSpot or Salesforce).
Added 15 mins ago
C&
Business Intelligence Analyst - Data and Automation
Communications & Power Industries (CPI)
Georgetown, ON
- $86,000 CAD / year
- Full-time
…responsible for turning business needs and data from JD Edwards, Salesforce, and other sources into reliable reporting, actionable analysis, and practical process improvements. The position…
Added 16 mins ago
CO
BUSINESS ANALYST 311 #67732
City of Toronto
Toronto, ON
- Full-time
…Experience with contact centre tools such as Genesys, Verint or Salesforce would be considered an…
Added 16 mins ago
Z
Business Development / Sales Development Representative
ZenduIT
Mississauga, ON
- Full-time
Experience with a CRM (Zoho, HubSpot or Salesforce).
Added 31 mins ago
BUSINESS ANALYST 311
City of Toronto
Toronto, ON
…Experience with contact centre tools such as Genesys, Verint or Salesforce would be considered an…
Added 31 mins ago
MH
Sales Operations Specialist
Maya HTT
Remote, Canada
- Full-time
- Remote
Maya HTT is an industry-leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT…
Added 31 mins ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
Added 31 mins ago
RB
Associate
Royal Bank of Canada
Guelph, ON
- Full-time
Added 31 mins ago
RB
Marketing Manager, Client Communications
Royal Bank of Canada
Toronto, ON
- Full-time
Translate business and product requirements into accurate, on-brand email builds within Salesforce Marketing Cloud
Added 31 mins ago
K
Senior Business Analyst
Klick
Toronto, ON
- Full-time
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe…
Added 45 mins ago
K
Senior Business Analyst
Klick
Toronto, ON
- Full-time
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe…
Added 45 mins ago
IT Support Coordinator, Hardware
YMCA of Northeastern Ontario
North Bay, ON
Familiarity with YMCA business systems, including TechShare Avocado, Dayforce and Salesforce, is an asset but is not a primary requirement of the role
Added 46 mins ago
AS
Registrar
Acsenda School of Management
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Strong working knowledge of student information systems and CRM platforms (Salesforce desirable), including system administration, data governance and upgrade testing
Added 46 mins ago
QT
Logistics & Supply Chain Coordinator – Warehousing
Quarterback Transportation - Toronto & Cincinnati
Toronto, ON
- Full-time
Experience with TMW, Salesforce, Microsoft Excel and transportation software is an asset.
Added 1 hour ago
O
Architecte de solutions, senior
Onepoint
Montreal, QC
- Full-time
Connaissance générale ou approfondie de plusieurs de ces technologies: ERP (SAP), CRM (Salesforce), ServiceNow, SaaS, intégration, React;
Added 1 hour ago
W
Architecte de solutions, senior
Wepoint
Montreal, QC
- Full-time
Connaissance générale ou approfondie de plusieurs de ces technologies: ERP (SAP), CRM (Salesforce), ServiceNow, SaaS, intégration, React;
Added 1 hour ago
M(
Account Manager, Premium Service (1-year contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
Added 1 hour ago
UW
Coordinator, Customer Service (Contract)
United Way Greater Toronto
Toronto, ON
- Full-time
Complete the provisioning and setup of accounts using SPC (Salesforce Philanthropy Cloud), as well as assist with campaign tracking and reporting where required
Added 1 hour ago
ZS
Salesforce Developer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Added 1 hour ago
PC
Vice President of Sales
Phoenix Contact Canada
Milton, ON
- Full-time
…resource allocation, sales performance and the effective use of Salesforce as the foundation for commercial execution, data-driven decision-making and performance management. Through…
Added 1 hour ago
D
Marketing Advisor, Planning & Operations
Desjardins
Toronto, ON
- Full-time
Intermediate knowledge with CRM/Marketing Automation Platform such as Salesforce Marketing Cloud to support the development of a marketing infrastructure that delivers these activities and…
Added 1 hour ago
DI
Director, Business Development
DistillerSR Inc.
Remote, Canada
- Full-time
- Remote
Maintain disciplined pipeline management and CRM (Salesforce) hygiene
Added 1 hour ago
LC
Senior Account Executive, Payments
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote

Guesty

SMB Customer Success Manager

Canada

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Job details

Experience: 2+ years of account management experience in complex SaaS software
Posting language: English
Posted: Oct 30, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.

Responsibilities

Manage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.
Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Requirements

Requirements:

2+ years of account management experience in complex SaaS software
Languages: Fluent English and Spanish are required; additional languages would be a strong advantage.
Proven track record of meeting and exceeding sales quotas, negotiating contract terms, and closing deals to drive revenue growth.
Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
Ability to work in a fast-paced environment and to be an outstanding team player.
Familiarity with CRM software (Salesforce preferred)
Hospitality or property management industry experience - an advantage

Key Skills:

Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

Apply About employer

More about this job

Responsibilities

Manage post-sale engagement, retention, and growth for SMB clients while serving as their primary point of contact. Analyze performance metrics to identify opportunities and collaborate with internal teams to ensure seamless service delivery.

Requirements

Requires at least 2 years of account management experience in complex SaaS software and fluency in English and Spanish. Candidates should have a proven track record in sales, contract negotiation, and client retention strategies.

Skills

Account management
SaaS
Customer success
Client retention
Sales
Negotiation
CRM
Salesforce
Communication
Problem solving
Data analysis
Relationship management
Strategic planning
Technical acumen
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

SMB
Customer Success Manager
SaaS
Hospitality
Account Management
Retention
Salesforce
CRM
Client Relations
Data-driven
Property Management
Contract Negotiation
Revenue Growth
Cross-functional
Performance Metrics
Startup

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