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Added 2 days ago
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Python Software Engineer (Client Facing Consultant)
Luxoft
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
We are seeking a hands-on contractor to support delivery within the Total Fund Management Portfolio Management Technology team. This role is suited for an experienced, self-directed…
Added 2 days ago
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Social Media Manager
Thomson Reuters
Toronto, ON
- $38 to $40 CAD / hour
- Contract
Lead LinkedIn Live events from setup through live support, partnering with Demand Generation, Communications, Marketing and LinkedIn Support to develop, promote and execute content,…
Added 2 days ago
PE
WebMethods Administrator
Pragma Edge Inc
Canada
- Full-time
Support infrastructure modernization, platform consolidation, and migration initiatives.
Added 2 days ago
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Mechanical Design Engineer
Evertz
Burlington, ON
- Full-time
Support of product definition, concept generation, creating part drawings, investigating new packaging technologies, cost estimating, interfacing with suppliers, qualifying parts and…
Added 2 days ago
RE
Platform Integration and Monitoring Consultant
Randstad Enterprise
Montreal, QC
- Full-time
We're seeking someone to join our RTMD (Real-Time Market Data) team as a Platform Integration and Monitoring Consultant to drive the reliability, automation, monitoring, and operational…
Added 2 days ago
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Data Cloud Engineer
Hydro One
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Mission: Enable and optimize Hydro One's Enterprise Data Platform by designing, operating, and continuously improving the cloud infrastructure, environments, and platform services that…
Added 2 days ago
SC
Quality Coordinator – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
- Full-time
Support the Quality Manager in developing, implementing, maintaining and continuously improving the design quality management system.
Added 2 days ago
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Data Engineering Director - Vancouver
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
As the Director of Data Engineering & Architecture at Slalom, you will oversee and inspire a team of Data Architects and Data Engineers, providing both strategic direction and hands-on…
Added 2 days ago
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Senior Full Stack Developer
Nutrien
Calgary, AB
- Full-time
…team is responsible for the design, development, and ongoing support of custom-built platforms and solutions that meet the unique needs of Nutrien’s business. Our focus is on building…
Added 2 days ago
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Technical Lead Manager, ML Dataset Platform
Waabi
Toronto, ON
- $200,000 to $280,000 USD / year
- Full-time
As TLM of the ML Datasets Platform, you will play a critical role defining the APIs, tooling, and storage formats that make datasets a shared, first-class asset at Waabi: versioned,…
Added 2 days ago
LC
Manager, Software Engineering & AI
Loblaw Companies Limited
Brampton, ON · Toronto, ON
- Full-time
Manage technical risks, dependencies, delivery commitments, and production health; support incident resolution and continuous improvement, collaborate with architecture, security, data,…
Added 2 days ago
AI Integration Engineer – Market Data & Entitlements
Capco
Toronto, ON
Experience as a Market Data Developer, API/Integration Engineer, Data Platform Engineer or AI Engineer with market-data exposure.
Added 2 days ago
IF
Data Scientist
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Do you enjoy turning data into practical solutions that transform the way people work? Join the Strategy and Analytics team within the Underwriting, New Business and Claims Vice-Presidency,…
Added 2 days ago
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Portfolio Coordinator
Trialto Wine Group Ltd.
Vancouver, BC
- Full-time
Maintain and clean product and marketing data (including EZFOCUS) and support depletion and marketing activity reports.
Added 2 days ago
NS
Azure Databricks Solutions Architect
N2P Systems
Toronto, ON
- Full-time
Lead enterprise data platform modernization, cloud migration, and transformation initiatives.
Added 2 days ago
SW
Marketing Specialist
Search Wizards
Ottawa, ON
- $70,000 CAD / year
- Full-time
…will work with sales daily and coordinate agency and freelance support as…
Added 2 days ago
Senior DevOps & Python Platform Engineering Specialist
Capgemini
Montreal, QC
Build and enhance tooling, libraries, and automation to support platform integration, operations, and reliability.
Added 2 days ago
CO
Manager, Performance Marketing - Paid Search & Display
Capital One
Toronto, ON
- Full-time
We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of…
Added 2 days ago
MC
Assistant Branch Manager
Meridian Credit Union
Guelph, ON
- $70,000 to $74,000 CAD / year
- Full-time
Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports
Added 2 days ago
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Senior Integration Developer
Klick
Toronto, ON
- Full-time
The Senior Integration Developer designs, develops, and maintains enterprise integration solutions that connect CRM platforms, cloud data warehouses, lakehouses, databases, and downstream…
Added 2 days ago
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Paid Social Manager
Klick
Toronto, ON
- Full-time
…powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff,…
Added 2 days ago
Flight Centre - QA Engineer - Vancouver, BC
Flight Centre
BC
…practices across platforms including Nintex K2, Microsoft Power Platform, and Salesforce. You'll collaborate closely with Developers, Business Analysts, and Support teams while leveraging…
Added 2 days ago
Flight Centre - QA Engineer - Toronto, ON
Flight Centre
ON
…practices across platforms including Nintex K2, Microsoft Power Platform, and Salesforce. You'll collaborate closely with Developers, Business Analysts, and Support teams while leveraging…
Added 2 days ago
Technical Program Manager
Guesty
Canada
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how…
Added 2 days ago
M
Sr. Workforce Intelligence Analyst
McKesson
Mississauga, ON
- Full-time
· Write and optimize SQL queries and use appropriate data preparation tools to support reporting and analysis.

Guesty

Technical Program Manager

Canada

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Job details

Experience: Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles.

In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.

Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.

Responsibilities

Key Responsibilities:

Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
Identify opportunities to leverage AI tools, AI agents, and automated workflows internally and externally to scale operational efficiency and client enablement.
Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
Meet or exceed expectations in KPI attainment and professional development.

Requirements

Key Skills:

Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change - whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
(Bonus) AI Competency & Operational Transformation: Practical experience leveraging modern AI tools, LLMs, and intelligent automations, paired with a proven ability to help evolve traditional business workflows into scalable, AI-first operations.
(Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
(Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.

Qualifications:

Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
API literacy
Demonstrated problem-solving skills and creative thinking
Strong communication and presentation skills
Ability to work independently and collaborate with cross-functional teams
Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Technical Program Manager will serve as a technical expert to guide customers through complex use cases and drive product adoption. They will act as the internal voice of the customer, translating client needs into actionable feedback for the product development team.

Requirements

Candidates must have at least 4 years of technical experience in a SaaS environment with strong API literacy and problem-solving skills. Proficiency in modern AI tools and excellent communication abilities are essential for this role.

Skills

Technical Program Management
SaaS
API Literacy
Strategic Problem-Solving
Customer Success
Product Adoption
AI Tools
Workflow Optimization
Data Analysis
Technical Consulting
Communication
Presentation Skills
Product Advocacy
Agentic Workflows
LLM

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technical Program Manager
API
Hospitality Technology
Customer Success
Product Adoption
AI
LLM
Workflow Automation
Data-driven
Property Management Software
OTA
Airbnb
Vrbo
Booking.com
Expedia
Trust Accounting
Technical Consulting
Product Roadmap
Agentic Workflows
Operational Efficiency
Client Enablement
KPI
Strategic Partnership
Technical Optimization

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