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Added 15 hours ago
WO
Health Care Aide - Clinical Resource Team
William Osler Health System
Brampton, ON
- Part-time
Personal Support Worker Certificate required from an accredited institution
Added 15 hours ago
UH
Personal Support Worker
University Health Network
Toronto, ON
- Part-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 15 hours ago
UH
Registered Nurse
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 15 hours ago
UH
Security Guard - Casual
University Health Network
Toronto, ON
- Contract
Completion of a Basic Cardiac Life Support (B.C.L.S.) program, preferred
Added 15 hours ago
UH
Nurse Practitioner - Spine and Other Program Needs
University Health Network
Toronto, ON
- Full-time
…patients in the spine surgery group and the broader neurosciences program. As an integral member of the clinical team providing care to this patient population, the NP will also provide…
Added 15 hours ago
WO
Health Care Aide - Clinical Resource Team
William Osler Health System
Brampton, ON
- Part-time
Personal Support Worker Certificate required from an accredited institution
Added 15 hours ago
CH
Physiotherapist
CBI Health
London, ON
- Part-time
Some give you support. Some give you flexibility. Some give you purpose.
Added 15 hours ago
S
Stockroom Clerk
Structube
Richmond, BC
- Full-time
A group insurance program paid 100% by STRUCTUBE (Including Dental & Vision);
Added 15 hours ago
SH
Personal Support Worker (PSW)
Spectrum Health Care
Toronto, ON
- $22.26 to $23.56 CAD / hour
- Full-time
Valid Personal Support Worker Certificate from a Ministry of Training, Colleges, and Universities or the Ministry of Education approved program
Added 15 hours ago
AH
Program Coordinator - Respite
Acclaim Health
Oakville, ON
- Full-time
We are seeking a compassionate and organized Program Coordinator to support our respite services within our Adult Day Program. This role is responsible for coordinating daily programing,…
Added 15 hours ago
AH
Administrative Assistant, Home Care
Acclaim Health
Oakville, ON
- Full-time
Provides confidential administrative support to the Director and Senior Manager, within Health Services.
Added 15 hours ago
A
Resident Electrical EIT
AECOM
Burnaby, BC
- $75,000 to $90,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 15 hours ago
EM
Management Trainee Intern - Summer 2027
Enterprise Mobility
St. Catharines, ON
- $20 CAD / hour
- Temporary
When you join our Management Internship Program, you'll soon discover that every day is different because it is filled with new, exciting, rewarding and often unexpected opportunities. For…
Added 15 hours ago
MG
RATES COORDINATOR
Manitoulin Group of Companies
Mississauga, ON
- Full-time
The purpose of this position is to support the administration of the rates team by verifying that customer charges are accurate and according to established rate agreements.
Added 15 hours ago
CS
Personal Support Assistant- Casual
Cogir Senior Living
Regina, SK · Green Falls Landing
- Part-time
Consists of Personal Support Workers (PSWs) who deliver a great customer service experience by demonstrating compassion and empathy towards our residents, family members and team. We…
Added 15 hours ago
WI
Paint Shop Lead Hand
Waiward Industrial LP
Edmonton, AB
- Other
…company and the communities and clients we serve. With the support of our leadership team and peers, our people are encouraged to share their…
Added 15 hours ago
FC
Intermediate Environmental Professional
FLINT Corp.
Sherwood Park, AB
- Full-time
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental…
Added 15 hours ago
FC
Intermediate Environmental Professional
FLINT Corp.
Fort St. John, BC
- Full-time
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental…
Added 15 hours ago
Flight Centre - QA Engineer - Vancouver, BC
Flight Centre
BC
Join our Digital Workplace team and play a critical role in delivering high-quality solutions that support our global Onboarding and Customer Success teams. As a QA Engineer, you'll work at…
Added 15 hours ago
Flight Centre - QA Engineer - Toronto, ON
Flight Centre
ON
Join our Digital Workplace team and play a critical role in delivering high-quality solutions that support our global Onboarding and Customer Success teams. As a QA Engineer, you'll work at…
Added 15 hours ago
R
Associate, Global Investment Banking - Debt Capital Markets (DCM)
RBC
Toronto, ON
- Full-time
Assist in the structuring and execution of corporate debt financings and support broad client coverage
Added 15 hours ago
PL
Household Care Aide - Regular PT 180H26
Providence Living
Comox, BC
- Part-time
…Aide works collaboratively with the household care team to support residents in establishing and maintaining a pleasant, safe and homelike atmosphere in the designated household. This…
Added 15 hours ago
FT
Service Advisor
Fountain Tire
Sidney, BC
- Other
Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
Added 15 hours ago
UR
Outside Sales Rep - Fluid Solutions
United Rentals
Fort McMurray, AB
- Full-time
…That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also…
Added 15 hours ago
Technical Program Manager
Guesty
Canada
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical…

Guesty

Technical Program Manager

Canada

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Job details

Experience: Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles.

In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.

Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.

Responsibilities

Key Responsibilities:

Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
Identify opportunities to leverage AI tools, AI agents, and automated workflows internally and externally to scale operational efficiency and client enablement.
Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
Meet or exceed expectations in KPI attainment and professional development.

Requirements

Key Skills:

Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change - whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
(Bonus) AI Competency & Operational Transformation: Practical experience leveraging modern AI tools, LLMs, and intelligent automations, paired with a proven ability to help evolve traditional business workflows into scalable, AI-first operations.
(Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
(Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.

Qualifications:

Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
API literacy
Demonstrated problem-solving skills and creative thinking
Strong communication and presentation skills
Ability to work independently and collaborate with cross-functional teams
Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Technical Program Manager will serve as a technical expert to guide customers through complex use cases and drive product adoption. They will act as the internal voice of the customer, translating client needs into actionable feedback for the product development team.

Requirements

Candidates must have at least 4 years of technical experience in a SaaS environment with strong API literacy and problem-solving skills. Proficiency in modern AI tools and excellent communication abilities are essential for this role.

Skills

Technical Program Management
SaaS
API Literacy
Strategic Problem-Solving
Customer Success
Product Adoption
AI Tools
Workflow Optimization
Data Analysis
Technical Consulting
Communication
Presentation Skills
Product Advocacy
Agentic Workflows
LLM

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technical Program Manager
API
Hospitality Technology
Customer Success
Product Adoption
AI
LLM
Workflow Automation
Data-driven
Property Management Software
OTA
Airbnb
Vrbo
Booking.com
Expedia
Trust Accounting
Technical Consulting
Product Roadmap
Agentic Workflows
Operational Efficiency
Client Enablement
KPI
Strategic Partnership
Technical Optimization

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