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Added 10 mins ago
JI
Financial Analyst
J.D. Irving, Limited
Dartmouth, NS
- Full-time
This is a hands-on role where your analytical skills and business acumen will shine. You’ll lead monthly discussions with internal stakeholders, diving into performance metrics and…
Added 25 mins ago
LC
Manager, Software Engineering & AI
Loblaw Companies Limited
Brampton, ON · Toronto, ON
- Full-time
…Technology gives you the chance to excel and helps you strive for success in a big way. Keep reading to learn…
Added 25 mins ago
Clinical Digitization Analyst
TELUS
Montreal, QC
…transformation services. The incumbent plays a key role in the success of deployments by ensuring system performance, document compliance, and user…
Added 25 mins ago
Quality Manager
Jeld-Wen Inc.
Winnipeg, MB
…work closely with Production, Technical Services, Purchasing, Customer Service, Scheduling, Shipping, Maintenance and…
Added 26 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 26 mins ago
C
Community General Manager, Imperial Service
CIBC
Fredericton, NB
- Full-time
Client Experience – Lead by example and show your team how to deepen relationships and meet client financial needs while providing a high standard of service using our experience…
Added 26 mins ago
FB
Marketing Coordinator - Community Engagement - Contract
Farm Boy Inc.
Mississauga, ON
- $55,000 CAD / year
- Contract
Lead on-site event activities, overseeing logistics, coordinating resources, and ensuring engaging experiences for customers, community partners, and participants.
Added 26 mins ago
O
Principal Product Manager (OpenText Business Network - Healthcare Solutions)
OpenText
Richmond Hill, ON
- Full-time
…deliver actionable insights that accelerate revenue, improve customer satisfaction, and drive operational…
Added 40 mins ago
CO
Manager, Performance Marketing - Paid Search & Display
Capital One
Toronto, ON
- Full-time
We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path,…
Added 40 mins ago
FB
Marketing Coordinator - Community Engagement - Contract
Farm Boy Inc.
Mississauga, ON
- From $55,000 CAD / year
- Contract
Lead on-site event activities, overseeing logistics, coordinating resources, and ensuring engaging experiences for customers, community partners, and participants.
Added 40 mins ago
MC
Assistant Branch Manager
Meridian Credit Union
Guelph, ON
- $70,000 to $74,000 CAD / year
- Full-time
Lead all team Members with respect to Member satisfaction, ensuring a positive and consistent Member experience.
Added 40 mins ago
BR
Leasing Consultant / Consultant en location
BGO Real Estate
Ottawa, ON
- Full-time
En tant que consultant en location, vous serez au cœur de l'expérience de location - accueillant les résidents potentiels, mettant en valeur nos communautés et aidant à transformer…
Added 40 mins ago
WI
Paint Shop Lead Hand
Waiward Industrial LP
Edmonton, AB
- Other
…unsurpassed level of service. Waiward’s historical and future success is grounded in our collective commitment to our core…
Added 40 mins ago
Flight Centre - QA Engineer - Vancouver, BC
Flight Centre
BC
…high-quality solutions that support our global Onboarding and Customer Success teams. As a QA Engineer, you'll work at the intersection of quality, automation, and innovation, helping…
Added 40 mins ago
Flight Centre - QA Engineer - Toronto, ON
Flight Centre
ON
…high-quality solutions that support our global Onboarding and Customer Success teams. As a QA Engineer, you'll work at the intersection of quality, automation, and innovation, helping…
Added 40 mins ago
S
Sales Engineer III
Solink
Remote, Canada
- $172,000 to $200,000 CAD / year
- Full-time
- Remote
At Solink, our Sales Engineer's (SEs) are core contributors to the success of our customers and sales organization. This role is rooted in the pre-sales cycle, with a focus on driving value…
Added 40 mins ago
Technical Program Manager
Guesty
Canada
…technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical…
Added 55 mins ago
JS
AI Product Owner
Jonas Software
Toronto, ON · Canada - Toronto - Ontario
- Full-time
This role reports to the Lead PM on the CSIPay gateway. You will partner closely with Engineering, R&D, Product, Design, Commercial, Risk and Partner Success to deliver the features and…
Added 55 mins ago
7
Store Leader (Manager) Trainee
7-Eleven
Winnipeg, MB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 55 mins ago
Aircraft Maintenance Project Manager
Keewatin Air LP
Winnipeg, MB
…maintenance background combined with demonstrated project management experience. They will be responsible for coordinating aircraft projects from initial technical assessment and…
Added 55 mins ago
General Manager - Fabrication
Salit Steel
Fort Erie, ON
…our team plays a unique role in contributing to our overall success. We are an integrated network of companies and partners that delivers steel solutions across North America. Now in our…
Added 55 mins ago
Department Manager in Training
Freson Bros.
Stony Plain, AB
Resolve customer and Team member concerns and complaints, and provide a positive customer experience
Added 55 mins ago
C
Senior Product Manager, International Platform and Globalization
Clio
Toronto, ON
- Full-time
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Added 55 mins ago
BG
Auto Body Detailer (Nepean-South)
Boyd Group Services
Ottawa, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 56 mins ago
CB
Baker - Full-Time
COBS Bread
Westbank, BC
- Full-time
As a Baker at COBS Bread you will lead our freshness commitment. Bakers start their days with an empty bakery but when they leave - it's filled with the artisan bread and delicious treats…

Guesty

Technical Program Manager

Canada

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Job details

Experience: Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles.

In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.

Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.

Responsibilities

Key Responsibilities:

Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
Identify opportunities to leverage AI tools, AI agents, and automated workflows internally and externally to scale operational efficiency and client enablement.
Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
Meet or exceed expectations in KPI attainment and professional development.

Requirements

Key Skills:

Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change - whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
(Bonus) AI Competency & Operational Transformation: Practical experience leveraging modern AI tools, LLMs, and intelligent automations, paired with a proven ability to help evolve traditional business workflows into scalable, AI-first operations.
(Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
(Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.

Qualifications:

Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
API literacy
Demonstrated problem-solving skills and creative thinking
Strong communication and presentation skills
Ability to work independently and collaborate with cross-functional teams
Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Technical Program Manager will serve as a technical expert to guide customers through complex use cases and drive product adoption. They will act as the internal voice of the customer, translating client needs into actionable feedback for the product development team.

Requirements

Candidates must have at least 4 years of technical experience in a SaaS environment with strong API literacy and problem-solving skills. Proficiency in modern AI tools and excellent communication abilities are essential for this role.

Skills

Technical Program Management
SaaS
API Literacy
Strategic Problem-Solving
Customer Success
Product Adoption
AI Tools
Workflow Optimization
Data Analysis
Technical Consulting
Communication
Presentation Skills
Product Advocacy
Agentic Workflows
LLM

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technical Program Manager
API
Hospitality Technology
Customer Success
Product Adoption
AI
LLM
Workflow Automation
Data-driven
Property Management Software
OTA
Airbnb
Vrbo
Booking.com
Expedia
Trust Accounting
Technical Consulting
Product Roadmap
Agentic Workflows
Operational Efficiency
Client Enablement
KPI
Strategic Partnership
Technical Optimization

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