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Added 9 mins ago
C
Branch Assistant
CIBC
Thornhill, ON
- Full-time
…Branch Assistant, you will provide ongoing support to the branch manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service…
Added 9 mins ago
C
Branch Assistant (12 month contract)
CIBC
Toronto, ON
- Full-time
…Branch Assistant, you will provide ongoing support to the branch manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service…
Added 9 mins ago
C
Branch Administrator-Technology
CIBC
Vancouver, BC
- Full-time
…Administrator-Technology, you will provide ongoing support to the Branch Manager and their team through managing the technology and hardware of the Wood Gundy branch and provide excellent…
Added 9 mins ago
H
Medical Secretary
HealthCaringKW
Kitchener, ON
- Full-time
…expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services. Collaborating as an interdisciplinary team, we provide…
Added 9 mins ago
W
Technical Lead Manager, ML Dataset Platform
Waabi
Toronto, ON
- $200,000 to $280,000 USD / year
- Full-time
Lead and grow the ML Dataset Platform team as both its technical lead and people manager: set the technical direction, define the roadmap, hire, and mentor engineers.
Added 9 mins ago
P
Product Engineer, Mobile & UX
Pontosense
Kitchener, ON
- Full-time
We're looking for a Product Engineer who loves building great software, cares about how people experience it, and is excited to push the boundaries of what's possible with AI. You'll work…
Added 9 mins ago
CT
Assistant Manager, Operations, Hoover Park Drive
Canadian Tire Corporation
Stouffville, ON
- Full-time
Support the customer experience through timely processing and movement of inventory to the salesfloor.
Added 9 mins ago
B
Senior Director, Business Transformation, Trust Co.
BMO
Toronto, ON · FCP
- Full-time
…for identifying and executing initiatives that enhance client experience, drive business growth, and ensure the Trust Company remains aligned with evolving client needs, market…
Added 9 mins ago
B
Junior Operator, Data Centre
BMO
Barrie, ON · BCC
- Full-time
…external service providers and resolve issues or escalate to the manager; provides communication to management and key…
Added 9 mins ago
B
Manager, Sustainability Disclosure & Impact
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 9 mins ago
B
Senior Director, Business Enablement, Trust Co.
BMO
Toronto, ON · FCP
- Full-time
…leadership of business operations, Will Bank operations, employee experience, and key strategic partnerships. The role ensures the effective coordination of business management disciplines,…
Added 9 mins ago
S
district manager, North York, ON
Starbucks
Toronto, ON
- $84,300 to $111,250 CAD / year
As a District Manager you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks stores and being part of local…
Added 25 mins ago
LC
Manager, Software Engineering & AI
Loblaw Companies Limited
Brampton, ON · Toronto, ON
- Full-time
We are looking for an experienced AI Engineering Manager to lead a multidisciplinary team of AI engineers, frontend developers, and backend developers. The team builds internal AI agents,…
Added 25 mins ago
Procurement and Inventory Coordinator
UFA Co-operative Ltd.
AB · Red Deer County, AB
Reporting to the Service Manager, the Procurement & Inventory Coordinator supports procurement, inventory management, and supplier relationship activities across our Petroleum and Service…
Added 25 mins ago
GI
General Manager - Niagara On The Lake
Gap Inc.
Niagara-on-the-Lake, ON
- Full-time
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding…
Added 25 mins ago
FL
Senior MLOps Engineer (AdTech)
Fluent, LLC
Remote, Canada
- $130,000 to $140,000 CAD / year
- Full-time
- Remote
Strong experience with Databricks (preferred) and AWS-based ML workflows.
Added 25 mins ago
FL
Senior MLOps Engineer (Real-Time Decisioning)
Fluent, LLC
Remote, Canada
- $130,000 to $140,000 CAD / year
- Full-time
- Remote
Strong experience with Databricks (preferred) and AWS-based ML workflows.
Added 25 mins ago
Unit Clerk - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Unit Manager, the Unit Clerk performs a variety of clerical tasks, supportive functions for patient and staff, and the Department. The incumbent ensures the care and…
Added 25 mins ago
HR Project Coordinator
AGCO
Winnipeg, MB
Partner with the HR manager and the broader HR team to a positive employee experience.
Added 25 mins ago
B
Commercial Account Manager II
BrokerLink
Sudbury, ON
- Full-time
Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with…
Added 25 mins ago
TH
Associé(e) des matériaux (Temps partiel)
The Home Depot
Gatineau, QC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 25 mins ago
Sales Specialist
LotusBakeries
Montreal, QC
Provide operational and administrative support to the Account Managers and Sales Manager Biscoff (and where needed also assist the sales team Natural Foods), enabling the sales team to…
Added 25 mins ago
Sales Representative, Local Media
Bell
St. John's, NL
…your local clients. Reporting directly to the Regional Sales Manager, you will be responsible for the…
Added 25 mins ago
Quality Manager
Jeld-Wen Inc.
Winnipeg, MB
JELD-WEN is currently seeking a Quality Manager to join our growing team.
Added 25 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…

Guesty

Technical Program Manager

Canada

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Job details

Experience: Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles.

In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.

Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.

Responsibilities

Key Responsibilities:

Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
Identify opportunities to leverage AI tools, AI agents, and automated workflows internally and externally to scale operational efficiency and client enablement.
Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
Meet or exceed expectations in KPI attainment and professional development.

Requirements

Key Skills:

Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change - whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
(Bonus) AI Competency & Operational Transformation: Practical experience leveraging modern AI tools, LLMs, and intelligent automations, paired with a proven ability to help evolve traditional business workflows into scalable, AI-first operations.
(Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
(Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.

Qualifications:

Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
API literacy
Demonstrated problem-solving skills and creative thinking
Strong communication and presentation skills
Ability to work independently and collaborate with cross-functional teams
Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Technical Program Manager will serve as a technical expert to guide customers through complex use cases and drive product adoption. They will act as the internal voice of the customer, translating client needs into actionable feedback for the product development team.

Requirements

Candidates must have at least 4 years of technical experience in a SaaS environment with strong API literacy and problem-solving skills. Proficiency in modern AI tools and excellent communication abilities are essential for this role.

Skills

Technical Program Management
SaaS
API Literacy
Strategic Problem-Solving
Customer Success
Product Adoption
AI Tools
Workflow Optimization
Data Analysis
Technical Consulting
Communication
Presentation Skills
Product Advocacy
Agentic Workflows
LLM

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technical Program Manager
API
Hospitality Technology
Customer Success
Product Adoption
AI
LLM
Workflow Automation
Data-driven
Property Management Software
OTA
Airbnb
Vrbo
Booking.com
Expedia
Trust Accounting
Technical Consulting
Product Roadmap
Agentic Workflows
Operational Efficiency
Client Enablement
KPI
Strategic Partnership
Technical Optimization

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