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BC
Communication Assistant
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Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
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BC
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Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
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Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
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Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
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FB
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- $55,000 CAD / year
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A genuine passion for delivering engaging and exceptional customer service.
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BC
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BC
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Brantford, ON
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Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
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Desktop Support Engineer
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- $50,000 to $52,000 CAD / year
- Full-time
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
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BC
Registered Practical Nurse - Operating Room
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Brantford, ON
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Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
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BC
Women's Department Manager - Vancouver
Brunello Cucinelli
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
In connection with Store Manager, coordinate staff training programs to enhance product competency, customer service, sales technique, stock management and ensure these tasks are performed…
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MD
Commercial Property Manager
Mitchell Developments Ltd.
Regina, SK
- Full-time
The Property Manager is responsible for the day-to-day management of assigned commercial properties while providing administrative and operational support to the Senior Property Manager…
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TU
Customer Account Coordinator
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Montreal, QC
- Full-time
1 to 3 years of experience in customer service, order entry, sales support, or administration
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QM
Executive Assistant & Office Manager
Quantum Management Services Ltd.
Toronto, ON · North York, ON
- $75,000 CAD / year
- Full-time
Position: Executive Assistant & Office Manager
Added 14 mins ago
A
Project Manager
ALS
Saskatoon, SK · CAN - SK - Saskatoon
- Full-time
Ensure that client communications are returned promptly, as specified in customer service manual guidelines or as determined by local management;
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CO
Manager, Performance Marketing - Paid Search & Display
Capital One
Toronto, ON
- Full-time
As a Manager in Performance Marketing at Capital One, you will join the Performance Marketing team and be a part of a collaborative cross-functional team responsible for driving customer…
Added 14 mins ago
SA
Registration Booking Clerk- Clinic
Schroeder Ambulatory Centre
Richmond Hill, ON
- Part-time
Reporting directly to the Manager, Clinical Operations, the Registration & Clinic Clerk provides front line administrative support ambulatory programs in the clinic setting. This role…
Added 14 mins ago
FB
Marketing Coordinator - Community Engagement - Contract
Farm Boy Inc.
Mississauga, ON
- From $55,000 CAD / year
- Contract
A genuine passion for delivering engaging and exceptional customer service.
Added 14 mins ago
VE
Account Representative or Manager
Veolia Environnement SA
Edmonton, AB
- Full-time
Join Veolia as an Account Manager or Account Representative in our Chemical Solutions and Monitoring (CSM) division
Added 14 mins ago
MC
Assistant Branch Manager
Meridian Credit Union
Guelph, ON
- $70,000 to $74,000 CAD / year
- Full-time
As part of the Branch Leadership team, this position in conjunction with the Branch Manager is accountable for the day-to-day operation for sales and service within the branch and is…
Added 14 mins ago
UH
Occupational Therapist - Float
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Toronto, ON
- Full-time
Ability to demonstrate a customer service philosophy
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UH
Unit Clerk - Respiratory Day Program and Psychology Services
University Health Network
Toronto, ON
- Contract
Reports to: Programs Manager and Director of Professional Practice
Added 14 mins ago
UH
Security Guard - Casual
University Health Network
Toronto, ON
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Must have excellent interpersonal and customer service skills
Added 14 mins ago
AH
Administrative Assistant, Home Care
Acclaim Health
Oakville, ON
- Full-time
Minimum 1-2 years office experience and/or customer service experience.
Added 14 mins ago
BR
Leasing & Site Administrator
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Newmarket, ON
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…maintaining accurate property records. The ideal candidate is customer-focused, detail-oriented, and enjoys working collaboratively to provide professional service to residents and…

Guesty

Technical Program Manager

Canada

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Job details

Experience: Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles.

In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.

Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.

Responsibilities

Key Responsibilities:

Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
Identify opportunities to leverage AI tools, AI agents, and automated workflows internally and externally to scale operational efficiency and client enablement.
Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
Meet or exceed expectations in KPI attainment and professional development.

Requirements

Key Skills:

Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change - whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
(Bonus) AI Competency & Operational Transformation: Practical experience leveraging modern AI tools, LLMs, and intelligent automations, paired with a proven ability to help evolve traditional business workflows into scalable, AI-first operations.
(Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
(Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.

Qualifications:

Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
API literacy
Demonstrated problem-solving skills and creative thinking
Strong communication and presentation skills
Ability to work independently and collaborate with cross-functional teams
Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Technical Program Manager will serve as a technical expert to guide customers through complex use cases and drive product adoption. They will act as the internal voice of the customer, translating client needs into actionable feedback for the product development team.

Requirements

Candidates must have at least 4 years of technical experience in a SaaS environment with strong API literacy and problem-solving skills. Proficiency in modern AI tools and excellent communication abilities are essential for this role.

Skills

Technical Program Management
SaaS
API Literacy
Strategic Problem-Solving
Customer Success
Product Adoption
AI Tools
Workflow Optimization
Data Analysis
Technical Consulting
Communication
Presentation Skills
Product Advocacy
Agentic Workflows
LLM

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technical Program Manager
API
Hospitality Technology
Customer Success
Product Adoption
AI
LLM
Workflow Automation
Data-driven
Property Management Software
OTA
Airbnb
Vrbo
Booking.com
Expedia
Trust Accounting
Technical Consulting
Product Roadmap
Agentic Workflows
Operational Efficiency
Client Enablement
KPI
Strategic Partnership
Technical Optimization

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