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Added 4 mins ago
Sales Representative, Local Media
Bell
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As a Bell Media Account Executive, you are passionate about the success of your clients. Joining our collaborative team of sales and marketing professionals in the HALIFAX, NS region…
Added 19 mins ago
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District Energy System Mechanical Team Lead
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Abbotsford, BC · Burnaby, BC · Kelowna, BC · Victoria, BC
- Full-time
…Canada to combine mechanical engineering leadership with people management, project delivery, and client engagement to grow our District Energy Systems practice. This role reports to…
Added 19 mins ago
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Account Representative or Manager
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- Full-time
Join Veolia as an Account Manager or Account Representative in our Chemical Solutions and Monitoring (CSM) division
Added 19 mins ago
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Assistant Branch Manager
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- $70,000 to $74,000 CAD / year
- Full-time
In conjunction with the Branch Manager, responsible to participate in interviews and hiring decisions for all non-management positions.
Added 19 mins ago
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Added 19 mins ago
Technical Program Manager
Guesty
Canada
…long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper…
Added 34 mins ago
General Manager - Fabrication
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SENIOR ACCOUNT MANAGER, FINANCING - Drummondville, Victoriaville
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- Full-time
…contribute directly to their success. As a Senior Commercial Account Manager, you will develop new business relationships while managing and growing a portfolio of small and medium-sized…
Added 34 mins ago
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Added 34 mins ago
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- Full-time
Reporting to the General Manager Canada with dotted line to North American CFO, the Controller will assume overall responsibility for the financial and accounting operations across Canada.…
Added 49 mins ago
Business Development Manager – Mining & Resources (Canada)
IMCD Group B.V.
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Key Account Management- grow commercial sales and expand footprint with the current account base.
Added 49 mins ago
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Entertainment - Account Manager
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- Full-time
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Added 1 hour ago
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Commercial Manager
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IMIT Business Analyst - Registration, Switchboard & Data Quality
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Manager, Process Department
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…experienced water and wastewater professional to join us as Manager, Process Department, leading a team focused on the planning, design, and delivery of water and wastewater treatment…
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Manager, Municipal Department - Halifax, NS
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Added 3 hours ago
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Manager / Senior Manager Key Accounts - Aerospace (ER&D)
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The Senior Manager Key Accounts will assume responsibility for the sales of services and system solutions in the Aerospace industry, with a primary focus on a major aircraft engine OEM…
Added 3 hours ago
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Leading at Uber means setting direction in motion, not waiting for perfect conditions. As an Account Management Lead for the Eats SMB team, you will build and lead high-performing teams in…
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Senior Relationship Manager - Group Benefits
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Added 4 hours ago
Non-Commercial National Account Manager, Team Lead
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Added 5 hours ago
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Guesty

Technical Program Manager

Canada

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Job details

Experience: Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles.

In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.

Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.

Responsibilities

Key Responsibilities:

Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
Identify opportunities to leverage AI tools, AI agents, and automated workflows internally and externally to scale operational efficiency and client enablement.
Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
Meet or exceed expectations in KPI attainment and professional development.

Requirements

Key Skills:

Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change - whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
(Bonus) AI Competency & Operational Transformation: Practical experience leveraging modern AI tools, LLMs, and intelligent automations, paired with a proven ability to help evolve traditional business workflows into scalable, AI-first operations.
(Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
(Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.

Qualifications:

Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
API literacy
Demonstrated problem-solving skills and creative thinking
Strong communication and presentation skills
Ability to work independently and collaborate with cross-functional teams
Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Technical Program Manager will serve as a technical expert to guide customers through complex use cases and drive product adoption. They will act as the internal voice of the customer, translating client needs into actionable feedback for the product development team.

Requirements

Candidates must have at least 4 years of technical experience in a SaaS environment with strong API literacy and problem-solving skills. Proficiency in modern AI tools and excellent communication abilities are essential for this role.

Skills

Technical Program Management
SaaS
API Literacy
Strategic Problem-Solving
Customer Success
Product Adoption
AI Tools
Workflow Optimization
Data Analysis
Technical Consulting
Communication
Presentation Skills
Product Advocacy
Agentic Workflows
LLM

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technical Program Manager
API
Hospitality Technology
Customer Success
Product Adoption
AI
LLM
Workflow Automation
Data-driven
Property Management Software
OTA
Airbnb
Vrbo
Booking.com
Expedia
Trust Accounting
Technical Consulting
Product Roadmap
Agentic Workflows
Operational Efficiency
Client Enablement
KPI
Strategic Partnership
Technical Optimization

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