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Added 11 mins ago
CO
Manager, Performance Marketing - Paid Search & Display
Capital One
Toronto, ON
- Full-time
As a Manager in Performance Marketing at Capital One, you will join the Performance Marketing team and be a part of a collaborative cross-functional team responsible for driving customer…
Added 11 mins ago
Technical Program Manager
Guesty
Canada
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical…
Added 26 mins ago
T
Personal Banking Associate Trainee
TD
Oshawa, ON
- Full-time
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Added 26 mins ago
T
Personal Banking Associate Trainee
TD
Woodstock, ON
- Full-time
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Added 26 mins ago
JS
AI Product Owner
Jonas Software
Toronto, ON · Canada - Toronto - Ontario
- Full-time
3+ years as a Product Owner, Technical Product Manager or equivalent, owning a backlog and delivering software with an Agile engineering team.
Added 26 mins ago
Investigations Manager, Canada East
Sporting Life Group
Vaughan, ON
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
Added 26 mins ago
General Manager - Fabrication
Salit Steel
Fort Erie, ON
The General Manager oversees the complete commercial and operational lifecycle, from business development and procurement to fabrication, project management, and final delivery. By…
Added 26 mins ago
C
Senior Product Manager, International Platform and Globalization
Clio
Toronto, ON
- Full-time
As the Senior Product Manager for International Platform and Globalization at Clio, you will deliver the shared platform features that let every Clio market run on the same product, such as…
Added 26 mins ago
M
Senior Manager, Enterprise Applications & Transformation
McKesson
Montreal, QC
- Full-time
The Manager, MBA & SOAD Applications is responsible for the strategic leadership, governance, operational excellence, and continuous improvement of McKesson's MBA and SOAD application…
Added 26 mins ago
MR
Data Architect
MPA Recruitment
Toronto, ON
- Full-time
As a Data Architect (Manager) , you’ll be responsible for providing SME guidance in traditional data architecture disciplines around data structures, data flows, data sourcing and data…
Added 26 mins ago
EI
Technical Product Manager - Digital Pathology
Estuate, Inc.
Mississauga, ON
- Contract
…equivalent and have a minimum of 3 years experience in Technical Product Management in the health care service industry OR developing SaMD/Digital Health products OR analogous experience…
Added 26 mins ago
B
Supply Chain Specialist, New Product Development
Bombardier
Dorval, QC
- Full-time
Be responsible for all procurement related activities for specific commodities of the various product development phases.
Added 26 mins ago
GC
Accounting Manager
Golf Canada
Caledon, ON
- Full-time
The Manager, Accounting is a key cross-functional leader who will strengthen Golf Canada’s financial operations while helping move priority projects and enterprise-wide initiatives forward.…
Added 26 mins ago
LB
Sales Manager
La Brasserie Nonsuch Brewing Co.
Winnipeg, MB
- Full-time
Excellent management of time, priorities and emergencies
Added 26 mins ago
LS
Controller
Lock Search Group
Barrie, ON · Greater Barrie Metropolitan Area
- Full-time
Reporting to the General Manager Canada with dotted line to North American CFO, the Controller will assume overall responsibility for the financial and accounting operations across Canada.…
Added 41 mins ago
Business Development Manager – Mining & Resources (Canada)
IMCD Group B.V.
Canada
In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions…
Added 56 mins ago
C
Product Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
We’re looking for an experienced Product Manager to help shape the vision, architecture, and evolution of the operational software solutions we build for our clients.
Added 56 mins ago
C
Commercial Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
Coordinate across teams: Collaborate with the Engagement Director, Engagement Managers, Product Manager, and executive leadership to align commercial commitments with delivery capabilities…
Added 56 mins ago
NB
Senior Manager, Licensing & Account Management – NBA Canada
National Basketball Association (NBA)
Toronto, ON
- Full-time
The Manager, Licensing & Partnerships is responsible for the day-to-day management of licensee relationships and the development of new business opportunities across the NBA and WNBA…
Added 56 mins ago
TH
Overnight Freight Team Associate: Part Time - BEACON HILL
The Home Depot
Canada
- Part-time
Communicating with other freight team members to ensure all product is stocked in the proper area.
Added 56 mins ago
TH
Cashier: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
Added 56 mins ago
WO
Store Manager
Workwear Outfitters
Port Elgin, ON
- Full-time
As the Store Manager at Work Authority, you'll be instrumental in curating an unparalleled customer experience within our retail environment. With a unique focus on servicing both our…
Added 1 hour ago
T
Product Manager
TD
Toronto, ON
- Full-time
…offerings. The role will lead the development of new credit product offerings and credit strategies, taking opportunities from initial concept through credit policy and risk framework…
Added 1 hour ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Acton, ON
- Part-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 1 hour ago
L
Territory Manager - Healthcare
Linde
Moncton, NB
- Full-time
The Territory Manager identifies and develops sales opportunities by visiting key (targeted) physicians and referral sources to promote the company's products and services, conduct product…

Guesty

Technical Program Manager

Canada

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Job details

Experience: Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles.

In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.

Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.

Responsibilities

Key Responsibilities:

Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
Identify opportunities to leverage AI tools, AI agents, and automated workflows internally and externally to scale operational efficiency and client enablement.
Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
Meet or exceed expectations in KPI attainment and professional development.

Requirements

Key Skills:

Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change - whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
(Bonus) AI Competency & Operational Transformation: Practical experience leveraging modern AI tools, LLMs, and intelligent automations, paired with a proven ability to help evolve traditional business workflows into scalable, AI-first operations.
(Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
(Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.

Qualifications:

Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
API literacy
Demonstrated problem-solving skills and creative thinking
Strong communication and presentation skills
Ability to work independently and collaborate with cross-functional teams
Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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More about this job

Responsibilities

The Technical Program Manager will serve as a technical expert to guide customers through complex use cases and drive product adoption. They will act as the internal voice of the customer, translating client needs into actionable feedback for the product development team.

Requirements

Candidates must have at least 4 years of technical experience in a SaaS environment with strong API literacy and problem-solving skills. Proficiency in modern AI tools and excellent communication abilities are essential for this role.

Skills

Technical Program Management
SaaS
API Literacy
Strategic Problem-Solving
Customer Success
Product Adoption
AI Tools
Workflow Optimization
Data Analysis
Technical Consulting
Communication
Presentation Skills
Product Advocacy
Agentic Workflows
LLM

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technical Program Manager
API
Hospitality Technology
Customer Success
Product Adoption
AI
LLM
Workflow Automation
Data-driven
Property Management Software
OTA
Airbnb
Vrbo
Booking.com
Expedia
Trust Accounting
Technical Consulting
Product Roadmap
Agentic Workflows
Operational Efficiency
Client Enablement
KPI
Strategic Partnership
Technical Optimization

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