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Guesty

Technical Program Manager

  • Greater Montreal Metropolitan Area, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Job type
Full-time
Closing date
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a BDR to join our team in Canada (Remote) or in New York (2 times/week in the office).

Responsibilities:

  • Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
  • Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
  • Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
  • Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
  • Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
  • Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
  • Meet or exceed expectations in KPI attainment and professional development.

Requirements:

  • Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
  • Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
  • Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
  • SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
  • Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
  • Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
  • Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change - whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
  • (Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
  • (Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.
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More about this job

Responsibilities

The role involves serving as a technical product expert to lead consultations and translate business requirements into sophisticated solutions for clients. You will also partner with Customer Success Managers to drive product adoption and act as the voice of the customer to influence product roadmap priorities.

Requirements

Candidates must have a solid background in complex SaaS environments with strong strategic problem-solving and analytical skills. Exceptional communication and training abilities are required to translate technical concepts for clients and internal teams.

Skills

  • SaaS
  • Technical Product Expertise
  • Customer Consultation
  • Business Requirements Analysis
  • Training
  • Product Adoption
  • Account Management
  • Customer Success
  • Data Analysis
  • Problem-solving
  • Communication
  • Presentation Skills
  • Product Advocacy
  • Short-term Rental Market Knowledge
  • Trust Accounting

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Categories

  • Software
  • Technology
  • Customer Service & Support
  • Hospitality
  • Management & Leadership

Keywords

  • SaaS
  • Technical Program Manager
  • BDR
  • Hospitality Technology
  • Airbnb
  • Vrbo
  • Booking.com
  • Expedia
  • Google Travel
  • Customer Success
  • Product Roadmap
  • Workflow Optimization
  • Data-driven Operations
  • Trust Accounting
  • Ledgers
  • Bank Reconciliations
  • Property Management Software
  • OTA
  • KPI Attainment
  • Technical Aptitude
  • Strategic Problem-solving
  • Product Adoption
  • Account Health
  • Client Training
  • Business Requirements

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