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Added 28 mins ago
II
Business Development Manager
i3 International
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
· Collaborate with team members, eventually taking on leadership roles
Added 28 mins ago
MA
Toronto Health Office Practice Leader
Marsh Agency
Toronto, ON
- Full-time
Hire, manage, develop, and evaluate a team of professionals, providing effective performance feedback and career development opportunities.
Added 28 mins ago
IG
Dayforce QA
Insight Global
Canada
- Contract
Help lead and facilitate internal testing triage meetings with Product & Technology and the Value Added Service Team.
Added 28 mins ago
MA
Senior Retirement Actuarial Consultant
Marsh Agency
Calgary, AB
- Full-time
…remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working…
Added 28 mins ago
MA
Health & Benefits Consultant
Marsh Agency
Montreal, QC
- Full-time
The Health & Benefits Consultant will lead consulting engagements with 500+ life employers regarding their medical, dental, life, disability benefit plans and programs. This role will also…
Added 28 mins ago
PH
General Manager - Permanent - 4345
Parker Huggett - A Division of LRO Staffing
Calgary, AB
- Full-time
An established ICI general contractor is looking for a General Manager to lead its Calgary operation. This is the top seat in the office: you'll own the business, setting the strategy,…
Added 28 mins ago
JR
Line Cook / Kitchen Leader - JOEY Kenaston
JOEY Restaurant Group
Winnipeg, MB
- Full-time
…see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the…
Added 28 mins ago
MA
Client Relationship Management - Lead Specialist
Marsh Agency
Montreal, QC
- Full-time
…remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working…
Added 28 mins ago
ZA
Architectural Technologist
Zedd Architecture
London, ON
- Full-time
Works as a team lead / member on projects from conception to completion under the principal in charge.
Added 28 mins ago
MA
Compensation Consultant (Senior Associate)
Marsh Agency
Montreal, QC
- Full-time
…remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working…
Added 28 mins ago
MA
Oliver Wyman - Senior Lead AI Developer
Marsh Agency
Toronto, ON
- Full-time
…unique and unprecedented products across industries. As a Senior Lead AI Developer , you are primarily responsible for managing technical projects and helping teams design and build AI/ML…
Added 28 mins ago
MA
Canada Transformation Office Leader
Marsh Agency
Toronto, ON
- Full-time
This is an opportunity to lead the Transformation Office team in Canada, oversee delivery of high-impact initiatives, serve as a key connector between Canada leadership and broader…
Added 28 mins ago
MA
Institutional Investment Sales Leader
Marsh Agency
Toronto, ON
- Full-time
…remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working…
Added 28 mins ago
MA
Senior Health & Benefits Consultant - Ottawa based position
Marsh Agency
Ottawa, ON
- Full-time
Marsh is seeking a talented individual to join our Health & Benefits team as a Senior Health & Benefits Consultant. In this role, you will lead and manage complex client engagements,…
Added 28 mins ago
PH
MEP Project Manager - Permanent - 4344
Parker Huggett - A Division of LRO Staffing
Ottawa, ON
- Full-time
Team Development: Provide leadership, mentorship, and guidance to Project Coordinators and junior project management professionals
Added 28 mins ago
Line Cook / Kitchen Leader - JOEY Kenaston
JOEY Restaurants
Winnipeg, MB
…see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the…
Added 43 mins ago
EM
Automotive Detailer - Car Washer - Burnaby
Enterprise Mobility
Burnaby, BC
- $20 CAD / hour
- Full-time
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer. This position pays $20.00 / hour and is located at 5249 REGENT ST…
Added 58 mins ago
J
Staff AI Engineer
Jobgether
Canada
- Full-time
Lead the technical design, development, and delivery of major AI initiatives, including AI-powered assistants, contextual data systems, and generative AI features.
Added 58 mins ago
MA
IAM RBAC Business Solution Analyst Lead
Marsh Agency
Toronto, ON
- Full-time
Lead and develop a regional team of employees and consultants while coordinating delivery across multiple stakeholders and workstreams.
Added 58 mins ago
MA
Senior Investment Technical Products Sales
Marsh Agency
Toronto, ON
- Full-time
…remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working…
Added 58 mins ago
MA
Oliver Wyman Actuarial - Senior Manager - Life Practice
Marsh Agency
Toronto, ON
- Full-time
This role is ideal for an experienced actuary who can independently lead complex engagements with minimal oversight, build trusted advisor relationships with clients, and deliver practical…
Added 58 mins ago
MA
Oliver Wyman - Sr. Analyst, Associate Team Lead; Team Lead; Director-Data and Analytics (DNA) - Toronto
Marsh Agency
Toronto, ON
- Full-time
…these complex issues. Together, we create breakthroughs that lead to remarkable…
Added 58 mins ago
MA
Senior Leader, Employee & Individual Benefits
Marsh Agency
Mississauga, ON
- Full-time
We are seeking a talented individual to join our Benefits team at Victor Canada. This role will be based in Canada. This is a hybrid role that has a requirement of working at least three…
Added 58 mins ago
MA
Senior Marketing Manager
Marsh Agency
Toronto, ON
- Full-time
Lead and develop marketing talent and digital marketing acumen, fostering a high-performing and collaborative team culture.
Added 58 mins ago
MA
Actuarial Specialist (Associate) – Retirement & Health Benefits
Marsh Agency
Montreal, QC
- Full-time
…remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working…

Gunnebo Canada

Field Service Manager

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Gunnebo Canada

Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.

Position Summary

The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned territory. This role leads the field operations business unit, including technician personnel and direct support functions such as Dispatch, Shop Technicians, and Warehouse personnel, ensuring operational excellence, service quality, customer satisfaction, workplace safety, and the achievement of established business objectives. The FSM also maintains a dotted-line reporting relationship with local branch administration to support effective coordination, alignment, and overall branch performance.

The FSM will be the frontline direct customer support leader in their region and will engage on all operational and service support activities with the customer base.

The FSM works closely with the Regional Operations Manager and other functional teams to deliver consistent service quality, optimize resources, support revenue objectives, and implement standardized operational processes across Gunnebo Canada.

Key Responsibilities:

Field Operations & Service Delivery

Lead and manage all daily service, preventive maintenance, and installation activities.
Ensure WO’s are completed as efficiently and as accurately as possible.
Manage scheduling, dispatch, technician utilization, and service backlog.
Ensure contractual SLA compliance, quality standards, and timely work order completion.

Team Leadership & Development

Lead, coach, and manage all assigned Field Operational personnel.
Support recruitment, onboarding, training, and performance management.
Promote accountability, teamwork, safety, and continuous improvement.
Collaborate with the Training manager to ensure appropriate technical training when required.

Operational & Financial Performance

Lead and manage performance to ensure excellence for operational KPIs, productivity, and resource efficiency.
Support revenue targets through timely job completion, documentation, and billing readiness.
Identify cost reduction opportunities and improve operational profitability.
Local Project Management for all project / logistics installations.

Customer Satisfaction & Escalations

Be the primary contact for all local customer relationships.
Manage operational customer escalations and ensure timely resolution.
Collaborate with Sales, Technical Support, and other departments to improve service delivery and customer satisfaction.

Warehouse, Inventory & Logistics

Lead and manage local warehouse operations and personnel, where applicable.
Ensure proper physical inventory controls, equipment availability, and material coordination.
Maintain compliance with national inventory management policies and procedures.

Safety, Compliance & Process Improvement

Lead and manage local branch compliance with company policies, safety regulations, and operational standards.
Implement standardized procedures and drive continuous operational improvement.

Qualifications & Experience

Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Demonstrated experience leading technical teams and managing service and installation activities.
Strong operational planning, leadership, communication, and problem-solving skills.
Experience with service management systems, performance reporting, and inventory coordination.

Competitive base salary

Car Allowance

Company paid Benefits

RRSP Matching

Gunnebo Canada is an equal opportunity employer.

Gunnebo provides accommodations for employees with disabilities. If you require accommodation during the recruitment process, please contact our HR Department so that appropriate arrangements can be made.

Apply About employer

More about this job

Responsibilities

The Field Service Manager provides tactical leadership and operational management for all field service and installation activities within their assigned territory. They are responsible for leading technician teams, ensuring service quality, managing customer escalations, and overseeing warehouse and inventory operations.

Requirements

Candidates must have a minimum of 5 years of experience in field service or technical operations, preferably within the lock, door hardware, or electronic security industry. Demonstrated experience in leading technical teams and managing service and installation activities is required.

Skills

Field Service Management
Team Leadership
Operational Management
Technical Operations
Inventory Management
Logistics
Project Management
Preventive Maintenance
Dispatching
Performance Management
Safety Compliance
Problem-solving
Communication
Service Management Systems
Resource Optimization

Benefits

Car Allowance
Company paid Benefits
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Integrated Security Solutions
Operational Excellence
Preventive Maintenance
SLA Compliance
Work Order Management
Technician Utilization
Inventory Control
Logistics
Performance KPIs
Safety Regulations
Electronic Security
Lock and Door Hardware
Service Management Systems
Resource Efficiency
Customer Satisfaction
Branch Administration
Project Management
Continuous Improvement
Recruitment
Onboarding
Training
Billing Readiness
Operational Profitability
Field Operations

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