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LF
Office Coordinator (Part-time) / Coordonnateur de bureau (à temps partiel)
LGM Financial Services
Laval, QC
- Part-time
LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has been successfully supplying quality products and…
Added 15 mins ago
GA
Assistant Gérant du magasin / Assistant Store Manager - Royalmount Mall
Groupe APP - APP Group
Montreal, QC
- Full-time
Sous la responsabilité du Gérant du magasin, vous serez responsable de l'équipe et de l'efficacité des opérations du magasin, du service, de l'intégrité de la marque, des normes du magasin,…
Added 15 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 15 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 30 mins ago
SC
Senior Electrification Manager – Construction
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 30 mins ago
SS
Program Coordinator
Summit Search Group
Winnipeg, MB
- $60,000 to $69,000 CAD / year
- Full-time
…personal goals. The role carries real autonomy and trust, with a leader who values independent judgment over close oversight. Three priorities define the work: engagement with supervisors,…
Added 30 mins ago
Operations Analyst (Toronto-based) – Remote
Agoda
Toronto, ON
Helping build and maintain the team’s AI infrastructure and become a thought leader in Agoda
Added 1 hour ago
CR
Shift Manager
Central Restaurants
Vancouver, BC
- $18 CAD / hour
- Full-time
We are now hiring a Shift Leader at our Bentall location in Vancouver, British Columbia. Our growing team has plenty of opportunities for anyone looking for training, development and a…
Added 1 hour ago
BR
General Manager - Niagara On The Lake
Banana Republic
Niagara-on-the-Lake, ON
- Full-time
…growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach…
Added 1 hour ago
MG
Western Canada Compliance Manager
MISTRAS Group
Calgary, AB
- Full-time
…Non-Destructive Examination (NDE) and engineering solutions. As a global leader in technology-enabled asset protection, we combine cutting-edge inspection techniques, advanced proprietary…
Added 1 hour ago
AH
Assistant Head Nurse - Emergency
Alberta Health Services
St. Albert, AB
- Part-time
…reduce delays, and optimize resource utilization. As a clinical leader and mentor, you will provide guidance and support to nursing staff managing complex patient care situations while…
Added 1 hour ago
AH
Assistant Head Nurse - Emergency
Alberta Health Services
St. Albert, AB
- Part-time
…reduce delays, and optimize resource utilization. As a clinical leader and mentor, you will provide guidance and support to nursing staff managing complex patient care situations while…
Added 1 hour ago
AH
Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…stakeholders (i.e., zone and provincial MA teams, clinical operations, Finance, Legal), and external stakeholders (i.e. Alberta Health (AH), Professional Association of Resident Physicians…
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 2 hours ago
E
Country Manager Canada
elockers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As Country Manager Canada – Growth & Operations, you'll take ownership of our Canadian business and play a key role in building our future in North America.
Added 2 hours ago
E
Countrymanager Canada
elockers
Toronto, ON
- Full-time
As Country Manager Canada – Growth & Operations, you'll take ownership of our Canadian business and play a key role in building our future in North America.
Added 2 hours ago
VG
Director, Planning, Procurement & Inventory
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
· A bachelor’s degree in Supply Chain, Engineering, Operations, Business, or a related field.
Added 2 hours ago
BV
ASSISTANT MANAGER
Bikini Village
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
You are a natural leader who knows how to motivate a team;
Added 2 hours ago
GA
Seasonal Sales Support - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
- Part-time
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Added 2 hours ago
TA
Alpha Jet Pilot
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…training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC)…
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B
Cleaner Ontario
BGIS
Ottawa, ON
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Added 3 hours ago
LL
Transportation Supervisor (Night Shift)
Lineage Logistics
Winnipeg, MB
- Full-time
As a Transportation Supervisor, you will lead a small, dedicated team to ensure the efficient daily operations of pick-ups and deliveries while playing a critical role in representing our…
Added 3 hours ago
EI
Brand Protection Advisor I
Ecolab Inc.
Saskatoon, SK
- Full-time
Ecolab is seeking a Brand Protection Advisor (Hospitality and Hotels) to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help…
Added 3 hours ago
AG
Journeyman Electrician
ATCO Group
Kamloops, BC
- Full-time
ATCO Structures is a worldwide leader in modular design, manufacturing, and construction. Through our solutions to workforce accommodation, office and commercial buildings, classrooms,…
Added 3 hours ago
AT
Project Coordinator
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Surrey, BC
- Full-time
…Integria is looking for a Project Coordinator to join our MxU NGM Operations team and help keep telecommunications infrastructure projects moving…

Gunnebo Canada

Field Service Manager

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Gunnebo Canada

Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.

Position Summary

The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned territory. This role leads the field operations business unit, including technician personnel and direct support functions such as Dispatch, Shop Technicians, and Warehouse personnel, ensuring operational excellence, service quality, customer satisfaction, workplace safety, and the achievement of established business objectives. The FSM also maintains a dotted-line reporting relationship with local branch administration to support effective coordination, alignment, and overall branch performance.

The FSM will be the frontline direct customer support leader in their region and will engage on all operational and service support activities with the customer base.

The FSM works closely with the Regional Operations Manager and other functional teams to deliver consistent service quality, optimize resources, support revenue objectives, and implement standardized operational processes across Gunnebo Canada.

Key Responsibilities:

Field Operations & Service Delivery

Lead and manage all daily service, preventive maintenance, and installation activities.
Ensure WO’s are completed as efficiently and as accurately as possible.
Manage scheduling, dispatch, technician utilization, and service backlog.
Ensure contractual SLA compliance, quality standards, and timely work order completion.

Team Leadership & Development

Lead, coach, and manage all assigned Field Operational personnel.
Support recruitment, onboarding, training, and performance management.
Promote accountability, teamwork, safety, and continuous improvement.
Collaborate with the Training manager to ensure appropriate technical training when required.

Operational & Financial Performance

Lead and manage performance to ensure excellence for operational KPIs, productivity, and resource efficiency.
Support revenue targets through timely job completion, documentation, and billing readiness.
Identify cost reduction opportunities and improve operational profitability.
Local Project Management for all project / logistics installations.

Customer Satisfaction & Escalations

Be the primary contact for all local customer relationships.
Manage operational customer escalations and ensure timely resolution.
Collaborate with Sales, Technical Support, and other departments to improve service delivery and customer satisfaction.

Warehouse, Inventory & Logistics

Lead and manage local warehouse operations and personnel, where applicable.
Ensure proper physical inventory controls, equipment availability, and material coordination.
Maintain compliance with national inventory management policies and procedures.

Safety, Compliance & Process Improvement

Lead and manage local branch compliance with company policies, safety regulations, and operational standards.
Implement standardized procedures and drive continuous operational improvement.

Qualifications & Experience

Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Demonstrated experience leading technical teams and managing service and installation activities.
Strong operational planning, leadership, communication, and problem-solving skills.
Experience with service management systems, performance reporting, and inventory coordination.

Competitive base salary

Car Allowance

Company paid Benefits

RRSP Matching

Gunnebo Canada is an equal opportunity employer.

Gunnebo provides accommodations for employees with disabilities. If you require accommodation during the recruitment process, please contact our HR Department so that appropriate arrangements can be made.

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More about this job

Responsibilities

The Field Service Manager provides tactical leadership and operational management for all field service and installation activities within their assigned territory. They are responsible for leading technician teams, ensuring service quality, managing customer escalations, and overseeing warehouse and inventory operations.

Requirements

Candidates must have a minimum of 5 years of experience in field service or technical operations, preferably within the lock, door hardware, or electronic security industry. Demonstrated experience in leading technical teams and managing service and installation activities is required.

Skills

Field Service Management
Team Leadership
Operational Management
Technical Operations
Inventory Management
Logistics
Project Management
Preventive Maintenance
Dispatching
Performance Management
Safety Compliance
Problem-solving
Communication
Service Management Systems
Resource Optimization

Benefits

Car Allowance
Company paid Benefits
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Integrated Security Solutions
Operational Excellence
Preventive Maintenance
SLA Compliance
Work Order Management
Technician Utilization
Inventory Control
Logistics
Performance KPIs
Safety Regulations
Electronic Security
Lock and Door Hardware
Service Management Systems
Resource Efficiency
Customer Satisfaction
Branch Administration
Project Management
Continuous Improvement
Recruitment
Onboarding
Training
Billing Readiness
Operational Profitability
Field Operations

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