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Added 7 hours ago
TU
Director, Space Planning & Facilities Management
The University of British Columbia
Vancouver, BC
- $12,056.75 to $18,813.42 CAD / month
- Full-time
Oversees the general administration, project management, renovation and equipment budgets for Space Planning and Facilities Management unit , as required.
Added 8 hours ago
MC
Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
Merck Canada
Kirkland, QC
- Full-time
Maîtrise en épidémiologie, en administration de la santé, en économie de la santé, en développement du médicament, ou dans un domaine connexe
Added 8 hours ago
W
Manager of Financial Planning & Budgeting
WelcometoSSM
Sault Ste. Marie, ON
- Full-time
The Manager of Financial Planning & Budgeting is responsible for the coordination of the annual operating and capital budget process and acts as a financial resource to advise and assist…
Added 10 hours ago
M
Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
Merck
Kirkland, QC
- Full-time
Maîtrise en épidémiologie, en administration de la santé, en économie de la santé, en développement du médicament, ou dans un domaine connexe
Added 11 hours ago
A
Property Manager
Avana
Regina, SK
- Full-time
The Property Manager is responsible for the day-to-day management and performance of an assigned residential property portfolio. Reporting to the Area Manager, the Property Manager oversees…
Added 11 hours ago
UO
Director, Space Planning & Facilities Management
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $12,056.75 to $18,813.42 CAD / month
- Full-time
- Oversees the general administration, project management, renovation and equipment budgets for Space Planning and Facilities Management unit , as required.
Added 11 hours ago
FS
Night Manager
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
In this role, you will oversee all hotel activities during the overnight shift, serving as the primary leader on property. You will communicate and follow up on guest requests, operational…
Added 12 hours ago
FH
Assistant Director, People & Culture
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
…office, including employee and labour relations, performance management, benefits, health, wellness & safety, employee experience, compliance, HRIS, administration, and the performance and…
Added 12 hours ago
WI
Spa Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.
Added 12 hours ago
MG
Service Billing Administrator
Mircom Group of Companies
Vaughan, ON
- Full-time
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings…
Added 12 hours ago
A
Property Manager
Armco
Montreal, QC
- Full-time
As the Property Manager, you will be responsible for all aspects of property management at one of our downtown multi residential properties. The responsibilities will include, but are not…
Added 12 hours ago
FR
Leasing Agent / Assistant Resident Services Manager
FirstService Residential Canada
AB · Edmonton, AB
- Internship
Reporting to the Portfolio Manager, the Leasing Agent / Assistant Resident Manager carries out the administration and execution of day-to-day leasing, resident relations, and on-site…
Added 13 hours ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.
Added 13 hours ago
CN
Team Lead, Property Remediation & Restoration
Canadian Nuclear Laboratories
Port Hope, ON
- Full-time
Strong negotiation, contract administration, and stakeholder management skills.
Added 13 hours ago
Spa Supervisor
Wickaninnish Inn
Tofino, BC
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.
Added 13 hours ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.
Added 14 hours ago
QP
Assistant Community Manager
QuadReal Property Group
Toronto, ON · North York
- Full-time
Reporting to the Community Manager, the Assistant Community Manager is responsible for the administration and leasing functions at the property. The Assistant Community Manager is…
Added 14 hours ago
M
Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
MSD
Kirkland, QC
- Full-time
Maîtrise en épidémiologie, en administration de la santé, en économie de la santé, en développement du médicament, ou dans un domaine connexe
Added 14 hours ago
D
Project Manager, Construction
Dream
Toronto, ON
- Full-time
…occupied buildings. This includes interfacing with tenants, asset management, property management and leasing teams, consultants, contractors,…
Added 14 hours ago
FS
Assistant Director of Housekeeping
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
…unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain…
Added 15 hours ago
GS
Gestionnaire, Expérience client et location
Groupe Society
Montreal, QC
- Full-time
Groupe Society is looking for a full-time, on-site Manager, Client Experience and Leasing, to lead leasing and the resident experience for a multi-residential project of approximately 800…
Added 15 hours ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Speers, SK
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 16 hours ago
Casual- Tenant Support Worker (Cornerstone Supportive Housing Programs)
Connective
Nanaimo, BC
Reports and is accountable to the Program Manager or their designate
Added 16 hours ago
TM
Team of two - Property Administrator and Suprintendent Couple
Tribe Management inc
Toronto, ON
- $40,000 to $42,000 CAD / year
- Full-time
Tribe Management Inc. is currently seeking a Property Administrator and a Live-in Superintendent couple to join our team in North York.
Added 16 hours ago
HD
Temporary Specialist - Building Performance and Asset Management , JWS (35hrs)
Halton District School Board
Burlington, ON
- Temporary
Reporting to the Manager, Building Performance Department, the Specialist, Building Performance and Asset Management will be responsible for database management, sustainability, and best…

Gunnebo Canada

Field Service Manager

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Gunnebo Canada

Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.

Position Summary

The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned territory. This role leads the field operations business unit, including technician personnel and direct support functions such as Dispatch, Shop Technicians, and Warehouse personnel, ensuring operational excellence, service quality, customer satisfaction, workplace safety, and the achievement of established business objectives. The FSM also maintains a dotted-line reporting relationship with local branch administration to support effective coordination, alignment, and overall branch performance.

The FSM will be the frontline direct customer support leader in their region and will engage on all operational and service support activities with the customer base.

The FSM works closely with the Regional Operations Manager and other functional teams to deliver consistent service quality, optimize resources, support revenue objectives, and implement standardized operational processes across Gunnebo Canada.

Key Responsibilities:

Field Operations & Service Delivery

Lead and manage all daily service, preventive maintenance, and installation activities.
Ensure WO’s are completed as efficiently and as accurately as possible.
Manage scheduling, dispatch, technician utilization, and service backlog.
Ensure contractual SLA compliance, quality standards, and timely work order completion.

Team Leadership & Development

Lead, coach, and manage all assigned Field Operational personnel.
Support recruitment, onboarding, training, and performance management.
Promote accountability, teamwork, safety, and continuous improvement.
Collaborate with the Training manager to ensure appropriate technical training when required.

Operational & Financial Performance

Lead and manage performance to ensure excellence for operational KPIs, productivity, and resource efficiency.
Support revenue targets through timely job completion, documentation, and billing readiness.
Identify cost reduction opportunities and improve operational profitability.
Local Project Management for all project / logistics installations.

Customer Satisfaction & Escalations

Be the primary contact for all local customer relationships.
Manage operational customer escalations and ensure timely resolution.
Collaborate with Sales, Technical Support, and other departments to improve service delivery and customer satisfaction.

Warehouse, Inventory & Logistics

Lead and manage local warehouse operations and personnel, where applicable.
Ensure proper physical inventory controls, equipment availability, and material coordination.
Maintain compliance with national inventory management policies and procedures.

Safety, Compliance & Process Improvement

Lead and manage local branch compliance with company policies, safety regulations, and operational standards.
Implement standardized procedures and drive continuous operational improvement.

Qualifications & Experience

Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Demonstrated experience leading technical teams and managing service and installation activities.
Strong operational planning, leadership, communication, and problem-solving skills.
Experience with service management systems, performance reporting, and inventory coordination.

Competitive base salary

Car Allowance

Company paid Benefits

RRSP Matching

Gunnebo Canada is an equal opportunity employer.

Gunnebo provides accommodations for employees with disabilities. If you require accommodation during the recruitment process, please contact our HR Department so that appropriate arrangements can be made.

Apply About employer

More about this job

Responsibilities

The Field Service Manager provides tactical leadership and operational management for all field service and installation activities within their assigned territory. They are responsible for leading technician teams, ensuring service quality, managing customer escalations, and overseeing warehouse and inventory operations.

Requirements

Candidates must have a minimum of 5 years of experience in field service or technical operations, preferably within the lock, door hardware, or electronic security industry. Demonstrated experience in leading technical teams and managing service and installation activities is required.

Skills

Field Service Management
Team Leadership
Operational Management
Technical Operations
Inventory Management
Logistics
Project Management
Preventive Maintenance
Dispatching
Performance Management
Safety Compliance
Problem-solving
Communication
Service Management Systems
Resource Optimization

Benefits

Car Allowance
Company paid Benefits
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Integrated Security Solutions
Operational Excellence
Preventive Maintenance
SLA Compliance
Work Order Management
Technician Utilization
Inventory Control
Logistics
Performance KPIs
Safety Regulations
Electronic Security
Lock and Door Hardware
Service Management Systems
Resource Efficiency
Customer Satisfaction
Branch Administration
Project Management
Continuous Improvement
Recruitment
Onboarding
Training
Billing Readiness
Operational Profitability
Field Operations

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