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Added 11 mins ago
D&
Operations Manager
Day & Ross
Winnipeg, MB
- Full-time
As an Operations Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated…
Added 11 mins ago
Research Security Specialist
University of Guelph
Guelph, ON
Reporting to the Manager, Research Risk, you will promote due diligence and research security awareness though the development, management and administration of policies, programs and…
Added 11 mins ago
Multi Service Worker (PSW/CSA)
Health Sciences North
Sudbury, ON
Work within a team environment to support patients in activities of daily living, maintain stock and reorder patient care supplies and equipment, and assist with departmental flow.
Added 11 mins ago
Assistant Deputy Minister, Learning, Engagement and Talent Management
Government of Alberta
AB
…organizational capability. As a member of the department’s Executive Team, the ADM LETM leads an integrated portfolio encompassing executive talent assessment and succession, leadership…
Added 11 mins ago
Senior Manager, Strategic Finance & Deal support
Bell
Toronto, ON
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G,…
Added 11 mins ago
Protection Services Officer, Protection Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, Protection Services, Protection Service Officers are trusted to provide a safe and secure environment for all staff, patients, and visitors. They control access…
Added 11 mins ago
Manager, Customer Operations
Bell
Montreal, QC
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G,…
Added 11 mins ago
Manager, EHS
Aecon
Toronto, ON
Reporting to the Director, EHS the Manager, EHS will oversee a team of Advisors while working with the senior management team to ensure continuous improvement and standards for Aecon’s…
Added 11 mins ago
Senior Consultant, Proposal Management
Bell
Toronto, ON
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G,…
Added 11 mins ago
NC
Housekeeper - Term ( 4 months) - Part Time (24 Hours Biweekly ) - Days
Northwood Care
Halifax, NS
- Part-time
As Atlantic Canada’s largest not-for-profit continuing care organization, we are a dynamic team of change makers, problem-solvers, and compassionate professionals who believe in the power…
Added 12 mins ago
BC
Client Service Manager - Commercial (Vancouver Island)
BFL CANADA
Victoria, BC
- Full-time
We are looking for a Client Service Manager to join our team in our Victoria office!
Added 12 mins ago
ZI
Operations Manager
ZenaTech Inc.
Toronto, ON
- Full-time
…innovate and enhance customer inspection, monitoring, safety, security, compliance, and surveying…
Added 12 mins ago
O
Lot Operations Supervisor
OPENLANE
Brampton, ON
- Full-time
Supervise and provide mentorship for Lot Assistants, Drivers, Security, & Stock in team; including allocation of assignments, monitoring production, and performance management; ensuring the…
Added 12 mins ago
WE
Receptionist / HSE Administrator
Western Energy Services Corp.
Leduc, AB
- Full-time
Western Energy is hiring a Receptionist / HSE Administrator to join our team in our Leduc location!
Added 12 mins ago
TL
Preventive Maintenance Account Manager/Sales Representative
Troy Life & Fire Safety Ltd.
Ottawa, ON
- Full-time
Troy Life & Fire Safety Ltd. is looking for a highly motivated, energetic, and outgoing Preventive Maintenance Account Manager/Sales Representative to join our Ottawa, ON Team ! As the…
Added 12 mins ago
R
Senior .NET Developer (C# / Azure / WCAG)
Resonaite
Ottawa, ON
- Contract
Working closely with the project manager, product delivery manager and development team, the consultant will help refine and validate requirements, lead the technical design, and deliver…
Added 12 mins ago
O
Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
We are seeking an Operations Manager with experience in automotive reconditioning and general operations. You will be part of the senior leadership team responsible for providing overall…
Added 26 mins ago
KC
Mobile Account Manager
Kindred Credit Union
Milverton, ON · New Hamburg, ON
- Full-time
Reporting to the Regional Manager, Mobile Business Banking, you will provide advice and concierge service to business members across Kindred locations. You will help members understand…
Added 26 mins ago
HL
Building Manager - Burlington
Homestead Land Holdings Limited
Burlington, ON
- Full-time
As a Building Manager at Homestead, you will oversee the daily operations of the building, ensuring it is well maintained, efficiently managed, and welcoming for residents and visitors.…
Added 26 mins ago
BC
Client Service Manager - Commercial (Vancouver Island)
BFL CANADA
Victoria, BC
- Full-time
We are looking for a Client Service Manager to join our team in our Victoria office!
Added 26 mins ago
R
Partnerships Manager
Relay
Remote, Canada
- Full-time
- Remote
…a defining channel for Relay’s growth. As our Partnerships Manager, reporting to our Director of Partnerships, you’ll play a key role in scaling with existing partners, driving high-quality…
Added 26 mins ago
YT
Child & Youth Counsellor- Inpatient Units (Part-time)
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Part-time
…programs on a day-to-day basis. A member of an inter-professional team, the Child & Youth Counsellor is responsible for carrying a primary care…
Added 26 mins ago
CC
Retail Assistant Store Manager
Canna Cabana
Calgary, AB · Canyon Meadows, Calgary, AB
- Full-time
The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of…
Added 26 mins ago
CC
Retail Shift Leader
Canna Cabana
Ajax, ON · Meadow Ridge, Ajax, ON
- $17.95 to $19.5 CAD / hour
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us at our Meadow Ridge at Ajax, ON and become an important part of a company where the sky is the…
Added 41 mins ago
M
Terminal Manager
Mohegan
Winnipeg, MB
- Full-time
As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for…

Gunnebo Canada

Field Service Manager

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Gunnebo Canada

Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.

Position Summary

The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned territory. This role leads the field operations business unit, including technician personnel and direct support functions such as Dispatch, Shop Technicians, and Warehouse personnel, ensuring operational excellence, service quality, customer satisfaction, workplace safety, and the achievement of established business objectives. The FSM also maintains a dotted-line reporting relationship with local branch administration to support effective coordination, alignment, and overall branch performance.

The FSM will be the frontline direct customer support leader in their region and will engage on all operational and service support activities with the customer base.

The FSM works closely with the Regional Operations Manager and other functional teams to deliver consistent service quality, optimize resources, support revenue objectives, and implement standardized operational processes across Gunnebo Canada.

Key Responsibilities:

Field Operations & Service Delivery

Lead and manage all daily service, preventive maintenance, and installation activities.
Ensure WO’s are completed as efficiently and as accurately as possible.
Manage scheduling, dispatch, technician utilization, and service backlog.
Ensure contractual SLA compliance, quality standards, and timely work order completion.

Team Leadership & Development

Lead, coach, and manage all assigned Field Operational personnel.
Support recruitment, onboarding, training, and performance management.
Promote accountability, teamwork, safety, and continuous improvement.
Collaborate with the Training manager to ensure appropriate technical training when required.

Operational & Financial Performance

Lead and manage performance to ensure excellence for operational KPIs, productivity, and resource efficiency.
Support revenue targets through timely job completion, documentation, and billing readiness.
Identify cost reduction opportunities and improve operational profitability.
Local Project Management for all project / logistics installations.

Customer Satisfaction & Escalations

Be the primary contact for all local customer relationships.
Manage operational customer escalations and ensure timely resolution.
Collaborate with Sales, Technical Support, and other departments to improve service delivery and customer satisfaction.

Warehouse, Inventory & Logistics

Lead and manage local warehouse operations and personnel, where applicable.
Ensure proper physical inventory controls, equipment availability, and material coordination.
Maintain compliance with national inventory management policies and procedures.

Safety, Compliance & Process Improvement

Lead and manage local branch compliance with company policies, safety regulations, and operational standards.
Implement standardized procedures and drive continuous operational improvement.

Qualifications & Experience

Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Demonstrated experience leading technical teams and managing service and installation activities.
Strong operational planning, leadership, communication, and problem-solving skills.
Experience with service management systems, performance reporting, and inventory coordination.

Competitive base salary

Car Allowance

Company paid Benefits

RRSP Matching

Gunnebo Canada is an equal opportunity employer.

Gunnebo provides accommodations for employees with disabilities. If you require accommodation during the recruitment process, please contact our HR Department so that appropriate arrangements can be made.

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More about this job

Responsibilities

The Field Service Manager provides tactical leadership and operational management for all field service and installation activities within their assigned territory. They are responsible for leading technician teams, ensuring service quality, managing customer escalations, and overseeing warehouse and inventory operations.

Requirements

Candidates must have a minimum of 5 years of experience in field service or technical operations, preferably within the lock, door hardware, or electronic security industry. Demonstrated experience in leading technical teams and managing service and installation activities is required.

Skills

Field Service Management
Team Leadership
Operational Management
Technical Operations
Inventory Management
Logistics
Project Management
Preventive Maintenance
Dispatching
Performance Management
Safety Compliance
Problem-solving
Communication
Service Management Systems
Resource Optimization

Benefits

Car Allowance
Company paid Benefits
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Integrated Security Solutions
Operational Excellence
Preventive Maintenance
SLA Compliance
Work Order Management
Technician Utilization
Inventory Control
Logistics
Performance KPIs
Safety Regulations
Electronic Security
Lock and Door Hardware
Service Management Systems
Resource Efficiency
Customer Satisfaction
Branch Administration
Project Management
Continuous Improvement
Recruitment
Onboarding
Training
Billing Readiness
Operational Profitability
Field Operations

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