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Added 1 hour ago
PD
Administrative Coordinator/Program Coordinator
Paul Davis Restoration of the National Capital Region, VA
Fort McMurray, AB
- Full-time
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the…
Added 2 hours ago
OH
Senior Specialist, Technical-1
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…pour assurer la stabilité, la sécurité, la disponibilité et la performance de l'infrastructure et des services informatiques de Santé Ontario. Travaillant dans un environnement à haute…
Added 2 hours ago
CH
Manager, Logistics and Distribution
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 2 hours ago
FH
Housekeeping Operations Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
…National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and…
Added 2 hours ago
OT
Analyste en modélisation et simulation électrique / Electrical Modeling and Simulation Analyst
OPAL-RT TECHNOLOGIES
Montreal, QC
- Full-time
Leader mondial dans la diversité des applications, nos outils sont utilisés dans une multitude de secteurs tels que l'automobile, l'aérospatiale, l’énergie, le transport, la fabrication…
Added 2 hours ago
A
Director, Business Development – Construction (Canada)
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
ACCIONA is a global leader in sustainable infrastructure and renewable energy, delivering innovative, forward-thinking solutions in over 40 countries. We’re proud to be shaping some of the…
Added 3 hours ago
S
Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
Strong team leader and member, able to work effectively in chairing or serving on multi-disciplinary committees while influencing the performance of others.
Added 3 hours ago
NC
Principal Transportation Planner (Market and Office Leader)
Nelson\Nygaard Consulting Associates
Vancouver, BC
- $180,000 to $250,000 CAD / year
- Full-time
As the Vancouver Office/Market Leader and Principal, you will be responsible for the financial and operational performance of the office as well as overall morale, staff development, and…
Added 3 hours ago
Network Technician
KSR
Chatham-Kent, ON · Ridgetown, ON
KSR is seeking an experienced network professional to support the availability, performance, security, and reliability of network infrastructure across our global locations. This…
Added 3 hours ago
FH
Clinical Nurse Specialist (CNS) - Pediatric Population
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
…patients/residents/clients/families and functions as a clinical leader in a particular specialty area within a designated health service area, regional network and/or designated clinical…
Added 3 hours ago
N
Mill General Superintendent
Nutrien
Lanigan, SK
- Full-time
As the leader of our surface mill team, you will be accountable for the safe, reliable, and efficient execution of all mill activities, including operations, maintenance, engineering, and…
Added 3 hours ago
TS
Owner Operator - Chemical Atlantic - Sign on Bonus
The Seaboard Transport Group
Moncton, NB
- Full-time
…opportunity to explore a variety of career paths with an industry leader in transportation. Our operations span liquid bulk petroleum and chemical transportation, dry bulk products, food…
Added 3 hours ago
CC
Industrial Automation Specialist
Colas Canada Inc.
Toronto, ON · North York, ON
- Full-time
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects…
Added 4 hours ago
A
Architectural Project Coordinator
AECOM
Ottawa, ON
- $65,000 to $85,000 CAD / year
- Full-time
Assist with deficiency reviews, substantial performance activities, project closeout, and warranty-related documentation.
Added 4 hours ago
M
Underwriting Assistant (Fixed-Term, 12 Months))
Marsh
Ottawa, ON
- Temporary
- Other
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27…
Added 4 hours ago
C
Machine Tube Forming Operator
Cleaver-Brooks
Stratford, ON
- Full-time
Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to…
Added 4 hours ago
BC
Director, Head of Equity Derivatives Risk Engineering
BMO Capital Markets
Toronto, ON
- Full-time
Risk orchestration and performance - Deliver fast/slow calculation cycles for intraday exotics risk, sub-10-second risk for flow books, on-demand ad-hoc scenario analysis, and substantially…
Added 4 hours ago
UO
Research Associate, Faculty of Social Work
University of Calgary
Calgary, AB
- Full-time
…build out the Faculty of Social Work's family-justice research network in collaboration with the Faculty of Social Work's research facilitation…
Added 4 hours ago
Analyste en modélisation et simulation électrique / Electrical Modeling and Simulation Analyst
OPAL-RT
Montreal, QC
Leader mondial dans la diversité des applications, nos outils sont utilisés dans une multitude de secteurs tels que l'automobile, l'aérospatiale, l’énergie, le transport, la fabrication…
Added 4 hours ago
S
Mechanical Engineering Co-op Student
Sandvik
Winnipeg, MB
- Full-time
At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various…
Added 4 hours ago
T
HR Specialist, Total Rewards - HR M&A Advisor
TD
Toronto, ON
- Full-time
…pricing, job and level structures, compensation plan evaluation, performance programs, cash incentives and equity…
Added 4 hours ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
…Trust (verify every access request instead of trusting the…
Added 4 hours ago
R
Managing Director
Raise
Calgary, AB
- $175,000 to $200,000 CAD / year
- Full-time
Success requires more than an established network or the ability to generate new business. You'll need the technical credibility to engage directly in client solution discussions, the…
Added 4 hours ago
A
Ingénieur En Propulsion / Propulsion Engineer
Actalent
QC · Saint-Benoît, QC
- $45 to $85 CAD / hour
- Contract
Integrate, validate, and harmonize systems, software, and hardware to ensure seamless operation, safety, and peak performance. Provide top-tier technical support for production, ground and…
Added 4 hours ago
D
Senior Carbon Specialist
Deloitte
Toronto, ON
- Full-time
Assess emissions performance, identify priority abatement levers and develop decision-ready recommendations and business cases for Purpose & Sustainability leadership, Finance, Procurement,…

Gunnebo Canada

Field Service Manager

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Gunnebo Canada

Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.

Position Summary

The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned territory. This role leads the field operations business unit, including technician personnel and direct support functions such as Dispatch, Shop Technicians, and Warehouse personnel, ensuring operational excellence, service quality, customer satisfaction, workplace safety, and the achievement of established business objectives. The FSM also maintains a dotted-line reporting relationship with local branch administration to support effective coordination, alignment, and overall branch performance.

The FSM will be the frontline direct customer support leader in their region and will engage on all operational and service support activities with the customer base.

The FSM works closely with the Regional Operations Manager and other functional teams to deliver consistent service quality, optimize resources, support revenue objectives, and implement standardized operational processes across Gunnebo Canada.

Key Responsibilities:

Field Operations & Service Delivery

Lead and manage all daily service, preventive maintenance, and installation activities.
Ensure WO’s are completed as efficiently and as accurately as possible.
Manage scheduling, dispatch, technician utilization, and service backlog.
Ensure contractual SLA compliance, quality standards, and timely work order completion.

Team Leadership & Development

Lead, coach, and manage all assigned Field Operational personnel.
Support recruitment, onboarding, training, and performance management.
Promote accountability, teamwork, safety, and continuous improvement.
Collaborate with the Training manager to ensure appropriate technical training when required.

Operational & Financial Performance

Lead and manage performance to ensure excellence for operational KPIs, productivity, and resource efficiency.
Support revenue targets through timely job completion, documentation, and billing readiness.
Identify cost reduction opportunities and improve operational profitability.
Local Project Management for all project / logistics installations.

Customer Satisfaction & Escalations

Be the primary contact for all local customer relationships.
Manage operational customer escalations and ensure timely resolution.
Collaborate with Sales, Technical Support, and other departments to improve service delivery and customer satisfaction.

Warehouse, Inventory & Logistics

Lead and manage local warehouse operations and personnel, where applicable.
Ensure proper physical inventory controls, equipment availability, and material coordination.
Maintain compliance with national inventory management policies and procedures.

Safety, Compliance & Process Improvement

Lead and manage local branch compliance with company policies, safety regulations, and operational standards.
Implement standardized procedures and drive continuous operational improvement.

Qualifications & Experience

Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Demonstrated experience leading technical teams and managing service and installation activities.
Strong operational planning, leadership, communication, and problem-solving skills.
Experience with service management systems, performance reporting, and inventory coordination.

Competitive base salary

Car Allowance

Company paid Benefits

RRSP Matching

Gunnebo Canada is an equal opportunity employer.

Gunnebo provides accommodations for employees with disabilities. If you require accommodation during the recruitment process, please contact our HR Department so that appropriate arrangements can be made.

Apply About employer

More about this job

Responsibilities

The Field Service Manager provides tactical leadership and operational management for all field service and installation activities within their assigned territory. They are responsible for leading technician teams, ensuring service quality, managing customer escalations, and overseeing warehouse and inventory operations.

Requirements

Candidates must have a minimum of 5 years of experience in field service or technical operations, preferably within the lock, door hardware, or electronic security industry. Demonstrated experience in leading technical teams and managing service and installation activities is required.

Skills

Field Service Management
Team Leadership
Operational Management
Technical Operations
Inventory Management
Logistics
Project Management
Preventive Maintenance
Dispatching
Performance Management
Safety Compliance
Problem-solving
Communication
Service Management Systems
Resource Optimization

Benefits

Car Allowance
Company paid Benefits
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Integrated Security Solutions
Operational Excellence
Preventive Maintenance
SLA Compliance
Work Order Management
Technician Utilization
Inventory Control
Logistics
Performance KPIs
Safety Regulations
Electronic Security
Lock and Door Hardware
Service Management Systems
Resource Efficiency
Customer Satisfaction
Branch Administration
Project Management
Continuous Improvement
Recruitment
Onboarding
Training
Billing Readiness
Operational Profitability
Field Operations

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