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Added 2 mins ago
M
Senior Data Architect
Miratech
Toronto, ON · Scarborough, ON
- Full-time
…a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget…
Added 17 mins ago
VG
Director, Planning, Procurement & Inventory
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
· Direct tactical procurement and inventory governance. Lead tactical buying, supplier-delivery performance, purchasing master data, inventory strategy, service-level policy, E&O…
Added 1 hour ago
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Future Opportunities: Business Development Manager
Ayming
Toronto, ON
- Full-time
Ayming Canada is part of a leading international Business Performance Consulting Group, with over 1,600 employees across 14 countries. Our Canadian offices operate with a dynamic start-up…
Added 1 hour ago
EI
Site Project Manager
Ecolab Inc.
Calgary, AB
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 1 hour ago
L
Commercial Head – Southeast Asia
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
Lallemand Biofuels & Distilled Spirits is looking for a Commercial Head to lead commercial strategy and execution across Southeast Asia, Northeast Asia, and China. Based in Southeast Asia,…
Added 2 hours ago
VH
Senior Product Manager
Vireo Health
Remote, Canada
- Full-time
- Remote
Lead cross-functional teams of engineering, design, data, operations, and marketing, and set product strategy for the areas you take on: what we build, how we scale it, and why
Added 2 hours ago
CI
Process Engineer
CF Industries
Medicine Hat, AB
- Full-time
…plant monitoring, identifying methods to optimize the plant performance and troubleshooting operational problems in close association with the Production Department and/or providing the…
Added 3 hours ago
AA
Spécialiste des Systèmes d'Atterrissage / Landing Systems Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Added 3 hours ago
AA
Expert en ingénierie d'intégration des moteurs / Engine Integration Engineering Expert
Airbus Aircraft
Montreal, QC
- Full-time
Assurer la gestion des connaissances et l'atteinte des objectifs TCQP (Temps / Coût / Qualité / Performance);
Added 3 hours ago
C
Machine Tube Forming Operator
Cleaver-Brooks
Stratford, ON
- Full-time
Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to…
Added 3 hours ago
RAS Senior Associate
Reckitt
Mississauga, ON
…enhance our existing portfolio, never compromising on quality or…
Added 3 hours ago
J
Category Lead, Capital Equipment (CAPEX)
Jobgether
Canada
- $140,700 to $173,100 CAD / year
- Full-time
The Category Lead, Capital Equipment will shape and execute global sourcing strategies for capital equipment and technology investments across the organization. This strategic procurement…
Added 3 hours ago
IA
CSH Supply Chain Supervisor
IMP Aerospace & Defence
Halifax, NS
- Full-time
The Canadian Search & Rescue Helicopter Supply Chain Supervisor oversees vendor relationships and performance, and mitigates risk to ensure quality material support and cost-efficiency. The…
Added 3 hours ago
S
Senior Electrification Manager - Construction
SYSTRA
Toronto, ON
- Full-time
Lead programme recovery planning where performance falls behind target.
Added 3 hours ago
T
Chief Operating Officer
Trioworld
Ajax, ON
- Full-time
…and supplier of premium load security solutions based on High-Performance stretch film to customers within distribution, beverage, food, consumer goods, e-commerce, and other industrial…
Added 3 hours ago
RV
Component Engineering Specialist
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
We are seeking an Intermediate Component Engineer to join the Component Engineering and Change Management team. This role is ideal for someone who understands the electronics industry,…
Added 3 hours ago
GR
Mid Maintenance Manager
Goldbeck Recruiting
Vancouver, BC
- Full-time
You will lead the asset care strategy for the site, driving safety, professionalism and operational excellence. The role oversees all repairs, preventive maintenance and continuous…
Added 4 hours ago
C
Assistant Supervisor Track Maintenance-CA
CN
Grande Prairie, AB
- Full-time
Lead engineering operations as outlined in CN's operating plan
Added 4 hours ago
GS
Staff Site Reliability Engineer, Application
Guidewire Software
Toronto, ON
- Full-time
…You will own the technical design for strategic deliverables, lead design reviews and strategic engineering decisions, and act as the final point of escalation for complex technical…
Added 4 hours ago
Portfolio Manager
Rogers Communications
Montreal, QC
Lead performance reviews and governance forums with internal and external stakeholders.
Added 4 hours ago
C
Senior Technical Lead/Responsable technique senior
CGI
Toronto, ON
- Full-time
The Senior Technical Lead leads and contributes to hands-on engineering delivery, turning business requirements into secure, resilient cloud services and AI-enabled solutions. The role owns…
Added 4 hours ago
FB
Project Manager - Utility Construction
Forbes Bros. Group of Companies
Calgary, AB
- Full-time
…contractor involvement and pre-construction planning through engineering, procurement, construction, commissioning, and closeout, keeping field execution aligned with project…
Added 4 hours ago
DIRECTOR, PRODUCT - INSURANCE
Green Shield Canada
Toronto, ON
GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver
Added 5 hours ago
J
Manager, Process Department
Jobgether
Canada
- Full-time
As Manager, Process Department, you will lead a team of engineering professionals responsible for delivering innovative water and wastewater treatment solutions. You will oversee technical…
Added 5 hours ago
J
Director, Product Line Management
Jobgether
Canada
- $170,500 to $272,300 CAD / year
- Full-time
The Director, Product Line Management will lead product strategy, roadmap execution, and lifecycle management for a portfolio of advanced optical networking solutions. This senior…

Gunnebo Canada

Field Service Manager

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Gunnebo Canada

Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.

Position Summary

The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned territory. This role leads the field operations business unit, including technician personnel and direct support functions such as Dispatch, Shop Technicians, and Warehouse personnel, ensuring operational excellence, service quality, customer satisfaction, workplace safety, and the achievement of established business objectives. The FSM also maintains a dotted-line reporting relationship with local branch administration to support effective coordination, alignment, and overall branch performance.

The FSM will be the frontline direct customer support leader in their region and will engage on all operational and service support activities with the customer base.

The FSM works closely with the Regional Operations Manager and other functional teams to deliver consistent service quality, optimize resources, support revenue objectives, and implement standardized operational processes across Gunnebo Canada.

Key Responsibilities:

Field Operations & Service Delivery

Lead and manage all daily service, preventive maintenance, and installation activities.
Ensure WO’s are completed as efficiently and as accurately as possible.
Manage scheduling, dispatch, technician utilization, and service backlog.
Ensure contractual SLA compliance, quality standards, and timely work order completion.

Team Leadership & Development

Lead, coach, and manage all assigned Field Operational personnel.
Support recruitment, onboarding, training, and performance management.
Promote accountability, teamwork, safety, and continuous improvement.
Collaborate with the Training manager to ensure appropriate technical training when required.

Operational & Financial Performance

Lead and manage performance to ensure excellence for operational KPIs, productivity, and resource efficiency.
Support revenue targets through timely job completion, documentation, and billing readiness.
Identify cost reduction opportunities and improve operational profitability.
Local Project Management for all project / logistics installations.

Customer Satisfaction & Escalations

Be the primary contact for all local customer relationships.
Manage operational customer escalations and ensure timely resolution.
Collaborate with Sales, Technical Support, and other departments to improve service delivery and customer satisfaction.

Warehouse, Inventory & Logistics

Lead and manage local warehouse operations and personnel, where applicable.
Ensure proper physical inventory controls, equipment availability, and material coordination.
Maintain compliance with national inventory management policies and procedures.

Safety, Compliance & Process Improvement

Lead and manage local branch compliance with company policies, safety regulations, and operational standards.
Implement standardized procedures and drive continuous operational improvement.

Qualifications & Experience

Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Demonstrated experience leading technical teams and managing service and installation activities.
Strong operational planning, leadership, communication, and problem-solving skills.
Experience with service management systems, performance reporting, and inventory coordination.

Competitive base salary

Car Allowance

Company paid Benefits

RRSP Matching

Gunnebo Canada is an equal opportunity employer.

Gunnebo provides accommodations for employees with disabilities. If you require accommodation during the recruitment process, please contact our HR Department so that appropriate arrangements can be made.

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More about this job

Responsibilities

The Field Service Manager provides tactical leadership and operational management for all field service and installation activities within their assigned territory. They are responsible for leading technician teams, ensuring service quality, managing customer escalations, and overseeing warehouse and inventory operations.

Requirements

Candidates must have a minimum of 5 years of experience in field service or technical operations, preferably within the lock, door hardware, or electronic security industry. Demonstrated experience in leading technical teams and managing service and installation activities is required.

Skills

Field Service Management
Team Leadership
Operational Management
Technical Operations
Inventory Management
Logistics
Project Management
Preventive Maintenance
Dispatching
Performance Management
Safety Compliance
Problem-solving
Communication
Service Management Systems
Resource Optimization

Benefits

Car Allowance
Company paid Benefits
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Integrated Security Solutions
Operational Excellence
Preventive Maintenance
SLA Compliance
Work Order Management
Technician Utilization
Inventory Control
Logistics
Performance KPIs
Safety Regulations
Electronic Security
Lock and Door Hardware
Service Management Systems
Resource Efficiency
Customer Satisfaction
Branch Administration
Project Management
Continuous Improvement
Recruitment
Onboarding
Training
Billing Readiness
Operational Profitability
Field Operations

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