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Added 3 mins ago
AT
Commission-Based Marketing Specialist
Axieo Technologies Inc
Toronto, ON
- Full-time
Company Description Axieo Technologies Inc. is a Canadian audit and security company based in Toronto, specializing in independent audits of AI-built applications and AI systems. The team…
Added 34 mins ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…optimizing integration solutions between on-premises and cloud-based systems while ensuring performance, reliability, and alignment with business…
Added 1 hour ago
EC
PS C&I National Sales Manager
Eaton Corporation
Toronto, ON · Windsor, ON · Ottawa, ON · Mississauga, ON · Burlington, ON · Milton, ON · Montreal, QC · Brossard, QC · Delta, BC · Airdrie, AB · Edmonton, AB · Calgary, AB
- Full-time
The Power Systems (PS) Commercial/Industrial (C&I) National Sales Manager (NSM) position requires a highly motivated, preferably competitive personality, with strong leadership and…
Added 1 hour ago
FB
Project Manager - Utility Construction
Forbes Bros. Group of Companies
AB · Edmonton, AB
- Full-time
…outcomes. You will work closely with clients, field leaders, and technical teams to resolve constraints, manage commercial risks, and deliver safe, productive, and cost-effective…
Added 1 hour ago
OE
Senior Access Control & Network Technician
OZZ Electric Inc.
Port Coquitlam, BC
- $35 to $45 CAD / hour
- Full-time
We are seeking a highly experienced Senior Lead Access Control Technician to lead and execute large-scale multi-residential high-rise and mixed-use commercial projects. This is a hands-on…
Added 1 hour ago
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Maintenance Manager
''
Coaldale, AB
- Full-time
McCain Foods (Canada) is seeking a Maintenance Manager to lead the maintenance function at our Coaldale, Alberta potato processing facility. This role is responsible for driving…
Added 2 hours ago
H
Lead Field Service Technician
Honeywell
Hamilton, ON
- Full-time
…organization. You will work with critical building management, HVAC and security systems with the opportunity to work on a range of commercial and government buildings, healthcare…
Added 2 hours ago
K
Field Service Engineer- Calgary, AB
Kinectrics
Calgary, AB
- Full-time
At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the…
Added 2 hours ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
Lead multiple complex customer projects and programs from initiation through planning, scope definition, design, execution, deployment, acceptance, transition to operations, maintenance,…
Added 2 hours ago
PS
Senior Security Analyst
PBC Solutions (Canada)
Victoria, BC
- Full-time
Reporting to the Manager, Information Security, the Senior Security Analyst is PBC Solutions’ primary in-house resource for conducting Security Threat and Risk Assessments (STRAs). The role…
Added 2 hours ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
…Vancouver Branch, ensuring that internal processes, operational systems and front-line teams are equipped to deliver consistent, efficient and customer-focused…
Added 2 hours ago
CS
Retail Sales Lead
Cascade Steel Rolling Mills, Inc.
Calgary, AB
- Full-time
The Retail Sales Lead supports the Store Management Team by promoting operational excellence, delivering exceptional customer service, and guiding team members in daily tasks and…
Added 2 hours ago
D
Software Engineering Architect
Dexterra
Calgary, AB · Mississauga, Ontario
- $100,000 to $130,000 CAD / year
- Full-time
Bring structure without unnecessary bureaucracy, introducing practical engineering disciplines that improve security, scalability, maintainability and delivery.
Added 3 hours ago
G
HSE Coordinator - Services
Graham
Fort McMurray, AB
- Temporary
…supporting a safe project execution by implementing HSE management systems, support multiple projects as a floating…
Added 3 hours ago
BC
Project Associate (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Support the formatting and editing of documents under the guidance of the technical Writer and Document Control Lead.
Added 3 hours ago
CO
Plant Electrical and Instrumentation Engineer
City of Medicine Hat
Medicine Hat, AB
- Full-time
Take a lead role in keeping the Power Plant's critical control, electrical, network, and information technology systems reliable, secure, and ready for the future.
Added 3 hours ago
Operations - Area Operations Manager (Guardteck)
Kandor
Burnaby, BC
Strong technical aptitude and comfort learning new systems quickly
Added 3 hours ago
BC
Project Associate (Permanent)
Babcock Canada Inc.
Ottawa, ON
- Full-time
Support the formatting and editing of documents under the guidance of the technical Writer and Document Control Lead.
Added 3 hours ago
BC
Project Associate (Permanent)
Babcock Canada Inc.
Halifax, NS
- Full-time
Support the formatting and editing of documents under the guidance of the technical Writer and Document Control Lead.
Added 3 hours ago
B
Lead Developer - (Java / AWS / Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
…areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides…
Added 3 hours ago
FC
Senior Workday Functional Specialist
Fanshawe College
London, ON
- Full-time
…Functional Specialist - HCM provides specialized functional and technical expertise in the support, configuration, maintenance, and continuous improvement of the Workday HCM platform, with…
Added 3 hours ago
Facilities Coordinator
Government of Alberta
AB
Provide technical support for various applications by recommending changes or enhancements for applicable information technology services/products to the Team Lead. Monitoring various items…
Added 3 hours ago
Staff Software Engineer, Integration Network (OIN)
Okta
Toronto, ON
Our team builds and operates all of OIN - from the foundational data model, APIs, and security posture every integration in the network is built on, to the tools partners and customers use…
Added 4 hours ago
AE
Information Technology General Supervisor
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…team and partners with site departments to align networking, systems and support services with operational priorities, corporate standards and business needs. The role provides leadership,…
Added 4 hours ago
CN
Team Lead, Property Remediation & Restoration
Canadian Nuclear Laboratories
Port Hope, ON
- Full-time
Are you looking for a role that will challenge you? Can you see yourself as a Team Lead, Property Remediation & Restoration, leading large-scale remediation and restoration projects that…

Gunnebo Canada

Field Service Manager

Burnaby, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Gunnebo Canada

Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.

Position Summary

The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned territory. This role leads the field operations business unit, including technician personnel and direct support functions such as Dispatch, Shop Technicians, and Warehouse personnel, ensuring operational excellence, service quality, customer satisfaction, workplace safety, and the achievement of established business objectives. The FSM also maintains a dotted-line reporting relationship with local branch administration to support effective coordination, alignment, and overall branch performance.

The FSM will be the frontline direct customer support leader in their region and will engage on all operational and service support activities with the customer base.

The FSM works closely with the Regional Operations Manager and other functional teams to deliver consistent service quality, optimize resources, support revenue objectives, and implement standardized operational processes across Gunnebo Canada.

Key Responsibilities:

Field Operations & Service Delivery

Lead and manage all daily service, preventive maintenance, and installation activities.
Ensure WO’s are completed as efficiently and as accurately as possible.
Manage scheduling, dispatch, technician utilization, and service backlog.
Ensure contractual SLA compliance, quality standards, and timely work order completion.

Team Leadership & Development

Lead, coach, and manage all assigned Field Operational personnel.
Support recruitment, onboarding, training, and performance management.
Promote accountability, teamwork, safety, and continuous improvement.
Collaborate with the Training manager to ensure appropriate technical training when required.

Operational & Financial Performance

Lead and manage performance to ensure excellence for operational KPIs, productivity, and resource efficiency.
Support revenue targets through timely job completion, documentation, and billing readiness.
Identify cost reduction opportunities and improve operational profitability.
Local Project Management for all project / logistics installations.

Customer Satisfaction & Escalations

Be the primary contact for all local customer relationships.
Manage operational customer escalations and ensure timely resolution.
Collaborate with Sales, Technical Support, and other departments to improve service delivery and customer satisfaction.

Warehouse, Inventory & Logistics

Lead and manage local warehouse operations and personnel, where applicable.
Ensure proper physical inventory controls, equipment availability, and material coordination.
Maintain compliance with national inventory management policies and procedures.

Safety, Compliance & Process Improvement

Lead and manage local branch compliance with company policies, safety regulations, and operational standards.
Implement standardized procedures and drive continuous operational improvement.

Qualifications & Experience

Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Demonstrated experience leading technical teams and managing service and installation activities.
Strong operational planning, leadership, communication, and problem-solving skills.
Experience with service management systems, performance reporting, and inventory coordination.

Competitive base salary

Car Allowance

Company paid Benefits

RRSP Matching

Gunnebo Canada is an equal opportunity employer.

Gunnebo provides accommodations for employees with disabilities. If you require accommodation during the recruitment process, please contact our HR Department so that appropriate arrangements can be made.

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More about this job

Responsibilities

The Field Service Manager provides tactical leadership and operational management for all field service and installation activities within their assigned territory. They are responsible for leading technician teams, ensuring service quality, managing customer escalations, and overseeing warehouse and inventory operations.

Requirements

Candidates must have a minimum of 5 years of experience in field service or technical operations, preferably within the lock, door hardware, or electronic security industry. Demonstrated experience in leading technical teams and managing service and installation activities is required.

Skills

Field Service Management
Team Leadership
Operational Management
Technical Operations
Inventory Management
Logistics
Project Management
Preventive Maintenance
Dispatching
Performance Management
Safety Compliance
Problem-solving
Communication
Service Management Systems
Resource Optimization

Benefits

Car Allowance
Company paid Benefits
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Integrated Security Solutions
Operational Excellence
Preventive Maintenance
SLA Compliance
Work Order Management
Technician Utilization
Inventory Control
Logistics
Performance KPIs
Safety Regulations
Electronic Security
Lock and Door Hardware
Service Management Systems
Resource Efficiency
Customer Satisfaction
Branch Administration
Project Management
Continuous Improvement
Recruitment
Onboarding
Training
Billing Readiness
Operational Profitability
Field Operations

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