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Added 43 mins ago
TI
Registered Veterinary Technician
Toronto Integrative Animal Health
Toronto, ON
- Part-time
We are a modern, full-service, independent woman-owned and operated companion animal hospital, with new, comprehensive in-house lab equipment, digital X-rays, laser and Phovia therapy.
Added 1 hour ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
…procedures to provide the best product to our customers.” – Field Service…
Added 3 hours ago
MH
New Home Technician, Warranty ("handy person")
Mattamy Homes
Ottawa, ON
- Full-time
As the New Home Technician in our Warranty Department, you will adhere to generally accepted building practices and the high standards of Mattamy, while keeping with our mission of…
Added 3 hours ago
AC
Senior Financial Analyst
Aston Carter
AB · Edmonton, Alberta
- $40 to $45 CAD / hour
- Contract
This contract Senior Financial Analyst role supports a service-focused business unit by providing deep financial and operational insights into labour economics, cost recovery, and margin…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 4 hours ago
L
Heavy Duty Mechanic (Independent Service Provider)
Ledcor
Calgary, AB · Edmonton, AB · Fort MacKay, AB · Vancouver, BC · Winnipeg, MB · Saskatoon, SK
- Full-time
We are seeking experienced Heavy Duty Mechanics (Independent Service Provider) to support our operations at CNRL Albian, Fort McKay, AB.
Added 4 hours ago
CN
Service Technician
Cranbrook Nissan
Cranbrook, BC
- Full-time
Role Description The Service Technician is a full-time, on-site role based at Cranbrook Nissan in Cranbrook, BC. This role is responsible for performing routine maintenance services,…
Added 5 hours ago
VC
Automotive Technician Apprentice
Volvo Cars Lakeridge
Ajax, ON
- Full-time
Properly complete the service and/or repairs for which the technician is trained
Added 5 hours ago
VC
310s Automotive Service Technician
Volvo Cars Lakeridge
Ajax, ON
- Full-time
We are currently seeking a licensed 310s Automotive Service Technician to join our team at our growing state of the art Volvo dealership. You will be responsible for performing a wide range…
Added 6 hours ago
AC
Warehouse Technician (General)
Avmax Careers - Canada
Calgary, AB
- Full-time
Avmax is a diverse company offering every product and service related to aviation. We have locations, operations, and deployment worldwide.
Added 6 hours ago
RS
NDT Technician - UT
Rockwood Service Corporation
Grande Prairie, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 6 hours ago
S
Pharmacy Technician - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
- Full-time
Are you a Pharmacy Technician looking to make a difference in cancer care?
Added 6 hours ago
S
Pharmacy Technician - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
- Full-time
Are you a Pharmacy Technician looking to make a difference in cancer care?
Added 6 hours ago
RS
Phased Array Technician - Pipeline Integrity
Rockwood Service Corporation
Edmonton, AB
- Full-time
Echo NDE is a wholly owned subsidiary of Rockwood Service Corporation and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our…
Added 6 hours ago
NA
Alarm & Service Technician
New Age Group
Concord, ON
- Full-time
We are seeking an experienced Alarm & Security Systems Technician specializing in intrusion alarm systems and ULC-compliant protective signaling systems. This role is ideal for a highly…
Added 7 hours ago
NR
310s Automotive Technician
Northern Roads Auto Group
Belleville, ON
- Full-time
🔧 310S Automotive Service Technician – Come Grow With Us!
Added 8 hours ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $40 to $45 CAD / hour
- Contract
This contract Senior Financial Analyst role supports a service-focused business unit by providing deep financial and operational insights into labour economics, cost recovery, and margin…
Added 8 hours ago
FT
Tire Technician, Spruce Grove
Fountain Tire
Edmonton, AB
- Other
…dedicated associate to join our team as an Automotive Tire…
Added 8 hours ago
FT
Service Truck Driver (Red Deer, Edgar Industrial)
Fountain Tire
Red Deer, AB
- Other
Fountain Tire Red Deer (Edgar Industrial) is looking for an experienced Commercial Tire Technician to operate a Tire Service Truck!
Added 8 hours ago
FT
Service Truck Driver, Saskatoon
Fountain Tire
Saskatoon, SK
- Other
Fountain Tire Saskatoon is looking for an experienced Commercial Tire Technician to operate a Tire Service Truck!
Added 8 hours ago
FT
Licensed Automotive Service Technician
Fountain Tire
Didsbury, AB
- Other
Fountain Tire Didsbury is looking for a skilled and Licensed Automotive Service Technician to join our team!
Added 9 hours ago
N
FIELD SERVICE TECHNICIAN (ELECTRICAL)
NPAworldwide
AB · Edmonton, AB
- Full-time
We are currently assisting a client in their search for a FIELD SERVICE TECHNICIAN based out of either Fort McMurray or Edmonton, AB.
Added 9 hours ago
N
FIELD SERVICE TECHNICIAN (ELECTRICAL)
NPAworldwide
Fort McMurray, AB
- Full-time
We are currently assisting a client in their search for a FIELD SERVICE TECHNICIAN based out of either Fort McMurray or Edmonton, AB.
Added 9 hours ago
TS
General Labourer
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Fast paced environment with a focus on customer service
Added 9 hours ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
A valid Ontario 310S Automotive Service Technician Certificate of Qualification.

Gunnebo Canada

Field Service Manager

Burnaby, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Gunnebo Canada

Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.

Position Summary

The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned territory. This role leads the field operations business unit, including technician personnel and direct support functions such as Dispatch, Shop Technicians, and Warehouse personnel, ensuring operational excellence, service quality, customer satisfaction, workplace safety, and the achievement of established business objectives. The FSM also maintains a dotted-line reporting relationship with local branch administration to support effective coordination, alignment, and overall branch performance.

The FSM will be the frontline direct customer support leader in their region and will engage on all operational and service support activities with the customer base.

The FSM works closely with the Regional Operations Manager and other functional teams to deliver consistent service quality, optimize resources, support revenue objectives, and implement standardized operational processes across Gunnebo Canada.

Key Responsibilities:

Field Operations & Service Delivery

Lead and manage all daily service, preventive maintenance, and installation activities.
Ensure WO’s are completed as efficiently and as accurately as possible.
Manage scheduling, dispatch, technician utilization, and service backlog.
Ensure contractual SLA compliance, quality standards, and timely work order completion.

Team Leadership & Development

Lead, coach, and manage all assigned Field Operational personnel.
Support recruitment, onboarding, training, and performance management.
Promote accountability, teamwork, safety, and continuous improvement.
Collaborate with the Training manager to ensure appropriate technical training when required.

Operational & Financial Performance

Lead and manage performance to ensure excellence for operational KPIs, productivity, and resource efficiency.
Support revenue targets through timely job completion, documentation, and billing readiness.
Identify cost reduction opportunities and improve operational profitability.
Local Project Management for all project / logistics installations.

Customer Satisfaction & Escalations

Be the primary contact for all local customer relationships.
Manage operational customer escalations and ensure timely resolution.
Collaborate with Sales, Technical Support, and other departments to improve service delivery and customer satisfaction.

Warehouse, Inventory & Logistics

Lead and manage local warehouse operations and personnel, where applicable.
Ensure proper physical inventory controls, equipment availability, and material coordination.
Maintain compliance with national inventory management policies and procedures.

Safety, Compliance & Process Improvement

Lead and manage local branch compliance with company policies, safety regulations, and operational standards.
Implement standardized procedures and drive continuous operational improvement.

Qualifications & Experience

Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
Demonstrated experience leading technical teams and managing service and installation activities.
Strong operational planning, leadership, communication, and problem-solving skills.
Experience with service management systems, performance reporting, and inventory coordination.

Competitive base salary

Car Allowance

Company paid Benefits

RRSP Matching

Gunnebo Canada is an equal opportunity employer.

Gunnebo provides accommodations for employees with disabilities. If you require accommodation during the recruitment process, please contact our HR Department so that appropriate arrangements can be made.

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More about this job

Responsibilities

The Field Service Manager provides tactical leadership and operational management for all field service and installation activities within their assigned territory. They are responsible for leading technician teams, ensuring service quality, managing customer escalations, and overseeing warehouse and inventory operations.

Requirements

Candidates must have a minimum of 5 years of experience in field service or technical operations, preferably within the lock, door hardware, or electronic security industry. Demonstrated experience in leading technical teams and managing service and installation activities is required.

Skills

Field Service Management
Team Leadership
Operational Management
Technical Operations
Inventory Management
Logistics
Project Management
Preventive Maintenance
Dispatching
Performance Management
Safety Compliance
Problem-solving
Communication
Service Management Systems
Resource Optimization

Benefits

Car Allowance
Company paid Benefits
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Integrated Security Solutions
Operational Excellence
Preventive Maintenance
SLA Compliance
Work Order Management
Technician Utilization
Inventory Control
Logistics
Performance KPIs
Safety Regulations
Electronic Security
Lock and Door Hardware
Service Management Systems
Resource Efficiency
Customer Satisfaction
Branch Administration
Project Management
Continuous Improvement
Recruitment
Onboarding
Training
Billing Readiness
Operational Profitability
Field Operations

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