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Gunnebo Canada

Junior Administrative Coordinator

Burnaby, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

About Gunnebo Canada

Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.

The Opportunity

We are looking for an organized, customer-focused Junior Administrative Coordinator to join our Vancouver team.

Reporting to the Field Service Manager, you will play an important role in supporting daily branch operations by coordinating service requests, assisting customers, maintaining accurate records, and supporting purchasing and inventory activities. This is an excellent opportunity for someone who enjoys a varied administrative role in a fast-paced, team-oriented environment.

Key Responsibilities:

Respond to customer inquiries by phone and email, providing timely and professional service.
Receive and process service orders via phone, email, or quoting system.
Coordinate in-shop service requests, including:
- Prioritizing and organizing work orders
- Managing key requests
- Gathering information to order necessary parts
- (Optional) Key cutting and re-keying (training provided)
Review technician timesheets, expenses, service reports, and other documentation for accuracy.
Monitor customer portals and ensure service requirements are completed within required SLAs.
Provide day-to-day administrative and front-office support to the branch.
Respond to customer inquiries and manage incoming calls, emails, and service requests.
Create and maintain service work orders, customer records, and branch documentation.
Schedule customer appointments for service, pickups, and drop-offs.
Order parts and supplies and assist with inventory management.
Prepare reports, spreadsheets, and other documentation as required.
Support the Branch Manager, Service, Sales, and Operations teams with administrative requirements.
Help maintain an organized, professional, and customer-focused branch environment.
Support inventory control by submitting restocking requests and managing stock levels.
Ensure real-time updates in dispatching systems for efficient service tracking.

Previous experience in an administrative, customer service, or service coordination role.
High school diploma or equivalent.
Strong written and verbal communication skills.
Excellent organizational skills, attention to detail, and the ability to manage competing priorities.
Strong problem-solving abilities, initiative, and a willingness to take ownership of tasks.
Proficiency in Microsoft Office, particularly Outlook and Excel, and the ability to learn service management systems.
Experience with Sage 300 or another ERP or accounting system is an asset.
Ability to work independently while collaborating effectively with a team.
Reliable, punctual, and committed to providing high-quality customer service.
Willingness to undergo annual criminal background checks, as required for the role.

Competitive compensation
Comprehensive company paid health and dental benefits
RRSP matching
Paid vacation – 3 weeks to start
Employee Assistance Program (EAP)
Ongoing training and professional development
Annual Health Spending Account
On site parking

Please note: Gunnebo provides accommodation for employees with disabilities. If you require specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodation.

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More about this job

Responsibilities

The Junior Administrative Coordinator supports daily branch operations by managing service requests, coordinating customer appointments, and maintaining accurate records. They also assist with inventory control, purchasing, and providing front-office administrative support to the branch team.

Requirements

Candidates must have a high school diploma or equivalent and previous experience in an administrative or customer service role. Proficiency in Microsoft Office is required, with experience in ERP or accounting systems considered an asset.

Skills

Customer service
Administrative support
Service coordination
Inventory management
Data entry
Problem-solving
Microsoft Outlook
Microsoft Excel
Communication skills
Organizational skills
Attention to detail
Time management
Dispatching
Record keeping
Sage 300

Benefits

Health insurance
Dental benefits
RRSP matching
Paid vacation
Employee Assistance Program
Ongoing training
Professional development
Health Spending Account
On site parking

Visa sponsorship

Not detected in the job text

Keywords

Administrative Coordinator
Security Solutions
Field Service
Customer Service
Service Orders
Inventory Management
Dispatching
Microsoft Office
Outlook
Excel
Sage 300
ERP
Accounting System
SLA
Branch Operations
Work Orders
Purchasing
Documentation
Reporting
Customer Support

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