Jobs in Canada

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Added 28 mins ago
SM
RQ11687 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Steinbach, MB
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Steinbach, MB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Brandon, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Montreal, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 2 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 2 hours ago
WC
(CAN) Front End Team Lead
Walmart Canada
Tsawwassen, BC
- Full-time
Position Summary...Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a…
Added 2 hours ago
T
Senior Manager, Software Development (Mobile Application)
Tangerine
Toronto, ON
- Full-time
With many years of technology experience, lead, coach and continuously advance the capabilities of the technology team ensuring we are identifying and building future technology skills &…
Added 3 hours ago
K
Backend Engineer
Kablamo
Toronto, ON
- Full-time
…quickly across both markets, including the expansion of our team to Canada in…
Added 4 hours ago
R
Project Lead, Digital Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be…
Added 4 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Sherbrooke, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 4 hours ago
W
(CAN) Front End Team Lead
Walmart
Tsawwassen, BC
- Full-time
Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer…
Added 4 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Montreal, QC
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 5 hours ago
SG
Spécialiste de l'expérience client/Customer Experience Specialist
Solutions GURUS (GURUS Solutions)
Montreal, QC
- Full-time
…you’re relationship-driven, commercially minded, and ready to lead from the front, this is your…
Added 6 hours ago
AC
Vice President of Marketing And Business Development
Agentis Capital
Vancouver, BC
- Full-time
Flexibility in how you work: join full-time, or on a fractional basis of approximately three days per week, with competitive compensation either way
Added 6 hours ago
ER
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
- Full-time
Earth Rated is driven by the knowledge that we can make things better - better for dogs, better for the people who love them, and better for the world they live in. We make products that…
Added 6 hours ago
P
Development Manager
Priceline
Toronto, ON
- Full-time
Every search on Priceline puts our back-end systems to work. They handle hundreds of millions of searches a day, collecting and parsing data from thousands of partners to find the best…
Added 6 hours ago
W
(CAN) Gérant adjoint de nuit
Walmart
Levis, QC
- Full-time
2. Creates, with the balance of the Management Team, operational plans; prioritizes, delegates and provides clear direction to Managers and Associates. Ensures optimal store conditions…
Added 6 hours ago
S
Business Development Representative
SiftMed
St. John's, NL
- Full-time
…medical files helping teams find facts in medical data that can change…
Added 7 hours ago
C
Project Lead, Digital Development (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be…
Added 7 hours ago
Customer Experience Specialist
GURUS Solutions
Montreal, QC
…you’re relationship-driven, commercially minded, and ready to lead from the front, this is your…
Added 8 hours ago
WC
(CAN) Leader d’équipe, aire des caisses
Walmart Canada
Mascouche, QC
- Full-time
Position Summary...Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a…
Added 8 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 8 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 8 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

GURUS Solutions

Customer Experience Specialist

Montreal, QC, Canada

Apply on gurussolutions.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Are you passionate about creating value-driven customer relationships and shaping strategic partnerships that drive business outcomes? GURUS Solutions is looking for a dynamic Customer Experience Specialist to join our high-performing team and act as a trusted advisor to our clients as they scale their operations with NetSuite and our ecosystem of solutions.

This is a strategic, sales-focused, and consultative role. As a CES, your ability to understand client needs, drive upsell opportunities, and build executive-level relationships will directly influence growth, retention, and long-term customer value.

Your Mission

As a Customer Experience Specialist, you will own a portfolio of client relationships. Your mandate is to proactively guide customers through all business stages, drive solution adoption, surface new revenue opportunities, and build the kind of trust that transforms you into an essential partner, not just a vendor.

What You’ll Be Doing

Own and Grow Accounts: Serve as the primary point of contact for assigned clients, fostering long-term, growth-oriented relationships.
Drive Strategic Expansion: Identify opportunities to position additional NetSuite modules, GURUS-built solutions, or services to support your clients’ evolving needs.
Build Trust and Influence: Develop strong relationships with key stakeholders, from end users to executive sponsors, by understanding their business goals and demonstrating value at every touchpoint.
Lead Business Reviews: Plan and facilitate structured Business Reviews to assess account health, review KPIs, and map out future opportunities for optimization and expansion.
Collaborate Cross-Functionally: Work closely with our Professional Services team and NetSuite’s channel to ensure seamless delivery, clear communication, and proactive account planning.
Stay Ahead of Risk: Proactively identify issues or challenges, escalate when necessary, and take ownership in solving problems to maintain satisfaction and momentum.
Track & Optimize: Maintain CRM records, participate in team strategy sessions, and contribute to continuous improvement across the Customer Experience function.

Who You Are

Bilingual (French & English) - essential for working with our client base.
2–4 years in Account Management, Customer Success, Sales, or other client-facing roles where driving growth and retention was part of your performance.
Proven ability to identify commercial opportunities and close them by building consensus and delivering value.
Bachelor’s degree in Business, Psychology, Communications, or a related field focused on understanding people and influencing outcomes.
Strong communicator and presenter
- You can confidently engage stakeholders at all levels, from technical users to the C-suite.
Entrepreneurial and agile
- You don’t wait to be told what to do; you spot opportunities and go after them.
Organized, accountable, and able to manage multiple priorities while maintaining focus on client success.

Bonus Points For

Familiarity with ERP or SaaS solutions (NetSuite is a major asset).
Experience working with or within Professional Services teams.
A consultative selling approach and knowledge of value-based selling techniques.

Why Join GURUS?

At GURUS, we help companies transform how they operate by implementing NetSuite and building long-term partnerships rooted in business impact. As a Customer Experience Specialist, you’ll be at the center of that transformation,empowered to drive client success, shape strategy, and influence growth. If you’re relationship-driven, commercially minded, and ready to lead from the front, this is your opportunity.

Apply on gurussolutions.com About employer

More about this job

Responsibilities

The Customer Experience Specialist will manage a portfolio of client relationships to drive solution adoption, retention, and strategic expansion. They are responsible for conducting business reviews, identifying upsell opportunities, and building strong executive-level partnerships.

Requirements

Candidates must have 2–4 years of experience in account management, sales, or customer success and be bilingual in French and English. A bachelor's degree in a relevant field and strong communication skills are required to effectively engage stakeholders.

Skills

Account Management
Customer Success
Sales
Consultative Selling
NetSuite
ERP
SaaS
Relationship Building
Strategic Planning
Business Reviews
Upselling
Communication
Presentation Skills
Stakeholder Management
Problem Solving
CRM

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Account Management
NetSuite
ERP
SaaS
Consultative Selling
Upselling
Business Reviews
KPIs
Professional Services
CRM
Stakeholder Management
Strategic Partnerships
Client Retention
Business Development
Bilingual
Entrepreneurial
Value-based Selling
Customer Success
Account Planning

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Work requirements

Jobs in Canada