Jobs in Canada

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Added 4 hours ago
S
Lead, Account Solution Engineer/Manufacturing & Automotive
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
…with the customer empathy and business acumen of a trusted advisor. This dynamic role is pivotal in crafting innovative customer engagement strategies, demonstrating platform capabilities,…
Added 5 hours ago
SG
Spécialiste de l'expérience client/Customer Experience Specialist
Solutions GURUS (GURUS Solutions)
Montreal, QC
- Full-time
…Specialist to join our high-performing team and act as a trusted advisor to our clients as they scale their operations with NetSuite and our ecosystem of…
Added 7 hours ago
GB
B2B Sales Representative (Onsite - Winnipeg)
GroupHEALTH Benefit Solutions
Winnipeg, MB
- Full-time
Our people are what set us apart. From sales to support, we’ve built a team that’s hungry, innovative, and genuinely excited about the difference we’re making. We work hard, celebrate wins,…
Added 7 hours ago
HR
Beauty Advisor-Tom Ford
Holt Renfrew
Toronto, ON
- Part-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 7 hours ago
GB
B2B Sales Representative (Onsite - Winnipeg)
GroupHEALTH Benefit Solutions
Winnipeg, MB
- Full-time
Our people are what set us apart. From sales to support, we’ve built a team that’s hungry, innovative, and genuinely excited about the difference we’re making. We work hard, celebrate wins,…
Added 7 hours ago
SQ
Sales and Service Assistant
Sunlife Québec
Montreal, QC
- Full-time
Do you thrive in a fast-paced environment? We are looking for a Sales & Service Assistant to join the Group Benefits Business Development area. In this role, you will be primarily…
Added 7 hours ago
Customer Experience Specialist
GURUS Solutions
Montreal, QC
…Specialist to join our high-performing team and act as a trusted advisor to our clients as they scale their operations with NetSuite and our ecosystem of…
Added 9 hours ago
H
Bilingual Recruiter
Hays
Calgary, AB
- Full-time
…of specialisms, including Trades, Construction, Engineering, Sales & Marketing, Legal, Accounting & Finance, Manufacturing, Procurement, and roles within Mining & Natural…
Added 10 hours ago
MB
Digital Client Advisor
Maison Birks
Montreal, QC
- Full-time
We are seeking a Digital Client Advisor to oversee digital client communications and deliver an exceptional, personalized experience across our online channels.
Added 10 hours ago
SL
Sales and Service Assistant
Sun Life
Ottawa, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Do you thrive in a fast-paced environment? We are looking for a Sales & Service Assistant to join the Group Benefits Business Development area. In this role, you will be primarily…
Added 11 hours ago
T
Bilingual French Customer Success Manager - Finance/Accounting
TP
Toronto, ON
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 11 hours ago
T
Bilingual French Customer Success Manager - Finance/Accounting
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 21 hours ago
AG
Human Resource Advisor - Bilingual (4-Month Contract)
Acosta Group
Mississauga, ON
- Contract
The HR Advisor will help design and lead the Company’s implementation of a new employee engagement and dispute resolution program and processes. This will include benchmarking, program…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Blainville, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Montreal, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Pointe-Claire, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Montreal, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Laval, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Brossard, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Terrebonne, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Sherbrooke, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Gatineau, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 day ago
S
Legal Counsel
Stay22
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Help get deals done: Work closely with Sales and Partnerships to move opportunities from negotiation to signature. Identify the issues that matter, communicate risk clearly, and develop…

GURUS Solutions

Customer Experience Specialist

Montreal, QC, Canada

Apply on gurussolutions.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Are you passionate about creating value-driven customer relationships and shaping strategic partnerships that drive business outcomes? GURUS Solutions is looking for a dynamic Customer Experience Specialist to join our high-performing team and act as a trusted advisor to our clients as they scale their operations with NetSuite and our ecosystem of solutions.

This is a strategic, sales-focused, and consultative role. As a CES, your ability to understand client needs, drive upsell opportunities, and build executive-level relationships will directly influence growth, retention, and long-term customer value.

Your Mission

As a Customer Experience Specialist, you will own a portfolio of client relationships. Your mandate is to proactively guide customers through all business stages, drive solution adoption, surface new revenue opportunities, and build the kind of trust that transforms you into an essential partner, not just a vendor.

What You’ll Be Doing

Own and Grow Accounts: Serve as the primary point of contact for assigned clients, fostering long-term, growth-oriented relationships.
Drive Strategic Expansion: Identify opportunities to position additional NetSuite modules, GURUS-built solutions, or services to support your clients’ evolving needs.
Build Trust and Influence: Develop strong relationships with key stakeholders, from end users to executive sponsors, by understanding their business goals and demonstrating value at every touchpoint.
Lead Business Reviews: Plan and facilitate structured Business Reviews to assess account health, review KPIs, and map out future opportunities for optimization and expansion.
Collaborate Cross-Functionally: Work closely with our Professional Services team and NetSuite’s channel to ensure seamless delivery, clear communication, and proactive account planning.
Stay Ahead of Risk: Proactively identify issues or challenges, escalate when necessary, and take ownership in solving problems to maintain satisfaction and momentum.
Track & Optimize: Maintain CRM records, participate in team strategy sessions, and contribute to continuous improvement across the Customer Experience function.

Who You Are

Bilingual (French & English) - essential for working with our client base.
2–4 years in Account Management, Customer Success, Sales, or other client-facing roles where driving growth and retention was part of your performance.
Proven ability to identify commercial opportunities and close them by building consensus and delivering value.
Bachelor’s degree in Business, Psychology, Communications, or a related field focused on understanding people and influencing outcomes.
Strong communicator and presenter
- You can confidently engage stakeholders at all levels, from technical users to the C-suite.
Entrepreneurial and agile
- You don’t wait to be told what to do; you spot opportunities and go after them.
Organized, accountable, and able to manage multiple priorities while maintaining focus on client success.

Bonus Points For

Familiarity with ERP or SaaS solutions (NetSuite is a major asset).
Experience working with or within Professional Services teams.
A consultative selling approach and knowledge of value-based selling techniques.

Why Join GURUS?

At GURUS, we help companies transform how they operate by implementing NetSuite and building long-term partnerships rooted in business impact. As a Customer Experience Specialist, you’ll be at the center of that transformation,empowered to drive client success, shape strategy, and influence growth. If you’re relationship-driven, commercially minded, and ready to lead from the front, this is your opportunity.

Apply on gurussolutions.com About employer

More about this job

Responsibilities

The Customer Experience Specialist will manage a portfolio of client relationships to drive solution adoption, retention, and strategic expansion. They are responsible for conducting business reviews, identifying upsell opportunities, and building strong executive-level partnerships.

Requirements

Candidates must have 2–4 years of experience in account management, sales, or customer success and be bilingual in French and English. A bachelor's degree in a relevant field and strong communication skills are required to effectively engage stakeholders.

Skills

Account Management
Customer Success
Sales
Consultative Selling
NetSuite
ERP
SaaS
Relationship Building
Strategic Planning
Business Reviews
Upselling
Communication
Presentation Skills
Stakeholder Management
Problem Solving
CRM

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Account Management
NetSuite
ERP
SaaS
Consultative Selling
Upselling
Business Reviews
KPIs
Professional Services
CRM
Stakeholder Management
Strategic Partnerships
Client Retention
Business Development
Bilingual
Entrepreneurial
Value-based Selling
Customer Success
Account Planning

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Work requirements

Jobs in Canada