Jobs in Canada

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Added 14 mins ago
RB
Banking Advisor
Royal Bank of Canada
Regina, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 14 mins ago
HR
Beauty Advisor-Tom Ford
Holt Renfrew
Toronto, ON
- Part-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 14 mins ago
K
Senior Media Planning Specialist
Klick
Toronto, ON
- Full-time
The Senior Media Planning Specialist develops and manages integrated media plans for pharmaceutical and healthcare clients across the US and Canada. The role partners with media buying,…
Added 29 mins ago
SQ
Sales and Service Assistant
Sunlife Québec
Montreal, QC
- Full-time
Support Account Executives and Service Specialist/Consultants
Added 29 mins ago
NC
Sr. Implementation Specialist
Nuvollo Corp.
Toronto, ON
- Full-time
Intermediate Microsoft 365 / Azure certification required
Added 29 mins ago
Customer Experience Specialist
GURUS Solutions
Montreal, QC
As a Customer Experience Specialist, you will own a portfolio of client relationships. Your mandate is to proactively guide customers through all business stages, drive solution adoption,…
Added 29 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Windsor, ON · Tecumseh & Lauzon Banking Cent
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 29 mins ago
K
Bilingual Billing Specialist, National Billing Delivery Centre
KPMG
Quebec, QC
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 29 mins ago
FT
CAC052:Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Montreal, QC
- $44,638 to $69,747 CAD / year
- Full-time
Updates 1Source and FXG Hit list databases with clearance and client information
Added 45 mins ago
B
Bilingual Intake Specialist - Part-Time
Bayshore
Mississauga, ON
- Part-time
The Client Intake Specialist reports to the Client Intake Supervisor as designated by the Managing Director.
Added 45 mins ago
BT
Audit & Accounting Manager, Entertainment and New Media
Baker Tilly WM
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 45 mins ago
BT
Accounts Payable/Accounts Receivable Clerk (6-month contract)
Baker Tilly WM
Vancouver, BC
- Full-time
- Temporary
…extension or conversion to permanent employment. This role will support day-to-day financial operations through monitoring bank receipts and posting in our practice management system daily,…
Added 58 mins ago
RT
Systems Testing/QA Specialist
Russell Tobin
Toronto, ON
- $65 to $70 CAD / hour
- Contract
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with…
Added 58 mins ago
K
Senior Media Planning Specialist
Klick
Toronto, ON
- Full-time
The Senior Media Planning Specialist develops and manages integrated media plans for pharmaceutical and healthcare clients across the US and Canada. The role partners with media buying,…
Added 58 mins ago
SC
Customs Specialist
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
- Full-time
All three openings: Four onsite days per week in Mississauga, with one remote day
Added 58 mins ago
G
Construction Manager - Heavy Mechanical equipment installation
Ganotec
Oakville, ON
- Full-time
Ganotec is seeking a Senior Project Delivery Specialist to support the pursuit, planning, and delivery of industrial, marine, and defence infrastructure projects involving heavy mechanical…
Added 58 mins ago
A
Advanced App Engineering Specialist/Business Architecture
Avanade
Calgary, AB
- Full-time
…with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and…
Added 58 mins ago
A
Advanced App Engineering Specialist/Business Architecture
Avanade
Calgary, AB
- Full-time
…with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and…
Added 59 mins ago
R
Banking Advisor
RBC
Regina, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
GB
New Business Development Specialist (BDR)
GroupHEALTH Benefit Solutions
Surrey, BC · Barrie, ON · ON · Toronto, ON
- Full-time
As a New Business Development Specialist (BDR), you’ll be on the front lines of growth, connecting with business leaders and introducing them to smarter, more effective benefits solutions.…
Added 1 hour ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Support change management planning and activities, including those that ensure operational readiness.
Added 1 hour ago
KC
Consultant - Life Actuarial
KPMG Canada
Toronto, ON
- Full-time
Specialist actuarial support to the audit of insurance companies
Added 1 hour ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Support change management planning and activities, including those that ensure operational readiness.
Added 1 hour ago
C
Client Engagement Associate [Hourly]
CIBC
Mississauga, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 hour ago
C
Client Engagement Associate
CIBC
Oakville, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

GURUS Solutions

Customer Experience Specialist

Montreal, QC, Canada

Apply on gurussolutions.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Are you passionate about creating value-driven customer relationships and shaping strategic partnerships that drive business outcomes? GURUS Solutions is looking for a dynamic Customer Experience Specialist to join our high-performing team and act as a trusted advisor to our clients as they scale their operations with NetSuite and our ecosystem of solutions.

This is a strategic, sales-focused, and consultative role. As a CES, your ability to understand client needs, drive upsell opportunities, and build executive-level relationships will directly influence growth, retention, and long-term customer value.

Your Mission

As a Customer Experience Specialist, you will own a portfolio of client relationships. Your mandate is to proactively guide customers through all business stages, drive solution adoption, surface new revenue opportunities, and build the kind of trust that transforms you into an essential partner, not just a vendor.

What You’ll Be Doing

Own and Grow Accounts: Serve as the primary point of contact for assigned clients, fostering long-term, growth-oriented relationships.
Drive Strategic Expansion: Identify opportunities to position additional NetSuite modules, GURUS-built solutions, or services to support your clients’ evolving needs.
Build Trust and Influence: Develop strong relationships with key stakeholders, from end users to executive sponsors, by understanding their business goals and demonstrating value at every touchpoint.
Lead Business Reviews: Plan and facilitate structured Business Reviews to assess account health, review KPIs, and map out future opportunities for optimization and expansion.
Collaborate Cross-Functionally: Work closely with our Professional Services team and NetSuite’s channel to ensure seamless delivery, clear communication, and proactive account planning.
Stay Ahead of Risk: Proactively identify issues or challenges, escalate when necessary, and take ownership in solving problems to maintain satisfaction and momentum.
Track & Optimize: Maintain CRM records, participate in team strategy sessions, and contribute to continuous improvement across the Customer Experience function.

Who You Are

Bilingual (French & English) - essential for working with our client base.
2–4 years in Account Management, Customer Success, Sales, or other client-facing roles where driving growth and retention was part of your performance.
Proven ability to identify commercial opportunities and close them by building consensus and delivering value.
Bachelor’s degree in Business, Psychology, Communications, or a related field focused on understanding people and influencing outcomes.
Strong communicator and presenter
- You can confidently engage stakeholders at all levels, from technical users to the C-suite.
Entrepreneurial and agile
- You don’t wait to be told what to do; you spot opportunities and go after them.
Organized, accountable, and able to manage multiple priorities while maintaining focus on client success.

Bonus Points For

Familiarity with ERP or SaaS solutions (NetSuite is a major asset).
Experience working with or within Professional Services teams.
A consultative selling approach and knowledge of value-based selling techniques.

Why Join GURUS?

At GURUS, we help companies transform how they operate by implementing NetSuite and building long-term partnerships rooted in business impact. As a Customer Experience Specialist, you’ll be at the center of that transformation,empowered to drive client success, shape strategy, and influence growth. If you’re relationship-driven, commercially minded, and ready to lead from the front, this is your opportunity.

Apply on gurussolutions.com About employer

More about this job

Responsibilities

The Customer Experience Specialist will manage a portfolio of client relationships to drive solution adoption, retention, and strategic expansion. They are responsible for conducting business reviews, identifying upsell opportunities, and building strong executive-level partnerships.

Requirements

Candidates must have 2–4 years of experience in account management, sales, or customer success and be bilingual in French and English. A bachelor's degree in a relevant field and strong communication skills are required to effectively engage stakeholders.

Skills

Account Management
Customer Success
Sales
Consultative Selling
NetSuite
ERP
SaaS
Relationship Building
Strategic Planning
Business Reviews
Upselling
Communication
Presentation Skills
Stakeholder Management
Problem Solving
CRM

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Account Management
NetSuite
ERP
SaaS
Consultative Selling
Upselling
Business Reviews
KPIs
Professional Services
CRM
Stakeholder Management
Strategic Partnerships
Client Retention
Business Development
Bilingual
Entrepreneurial
Value-based Selling
Customer Success
Account Planning

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Work requirements

Jobs in Canada