Jobs in Canada

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Added 4 mins ago
MD
PIC Phone Agent - Customer Svcs Specialist Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
Added 19 mins ago
IS
Business Systems Support Specialist
Ideal Siding
Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
Hybrid work with a minimum of 2 days per week at our Burnaby office
Added 34 mins ago
Analyst, Lifecycle Marketing
Reliance Home Comfort
Toronto, ON
Translate results into clear recommendations for the Lifecycle Specialist and leadership.
Added 34 mins ago
Specialist, Marketing Data & Web Operations
Reliance Home Comfort
Toronto, ON
Support the technical setup and QA of website A/B tests.
Added 34 mins ago
SD
Specialist, Flyer Production (12+ Month Contract)
Shoppers Drug Mart
Toronto, ON
- Full-time
…perform basic functions and a willingness to further develop technical…
Added 1 hour ago
T
Endpoint Specialist
TEEMA
Vancouver, BC
- $70,000 to $90,000 CAD / year
- Full-time
Provide Level 2/3 technical support for complex endpoint issues.
Added 1 hour ago
LM
Integrated Bridge and Navigation System (IBNS) Integration and Test Specialist
Lockheed Martin
Dartmouth, NS
- Full-time
Must have an aptitude for solving challenging problems in a team environment · Must have a high degree of initiative and autonomy
Added 1 hour ago
AC
RQ11857 - Systems Administrator/Operations Support Specialist - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Systems Administrator/Operations Support Specialist
Added 1 hour ago
Senior IT Support Specialist
TextNow, Inc.
Waterloo, ON
We’re looking for a Senior IT Support Specialist to join our IT team in Waterloo. In this role, you’ll act as a senior technical resource supporting both Windows and macOS environments…
Added 1 hour ago
RA
Print Operations Specialist
Recrute Action
Toronto, ON
- Contract
Support productivity improvements, service transformation, and business growth.
Added 1 hour ago
W
Field Service & Technical Advising Specialist
Wabtec
Edmonton, AB
- Full-time
Our team consists of Level 1 and 2 certified Technical Advisors that provide best-in-class support to our Class 1 locomotive operators. Their ability to understand the electro-mechanical…
Added 1 hour ago
Customer Experience Specialist
GURUS Solutions
Montreal, QC
…GURUS Solutions is looking for a dynamic Customer Experience Specialist to join our high-performing team and act as a trusted advisor to our clients as they scale their operations with…
Added 1 hour ago
WC
Field Service & Technical Advising Specialist
Wabtec Corporation
AB · Edmonton, AB
- Full-time
Our team consists of Level 1 and 2 certified Technical Advisors that provide best-in-class support to our Class 1 locomotive operators. Their ability to understand the electro-mechanical…
Added 1 hour ago
UC
Specialist, International Programs & Emergenc
UNICEF Canada
Toronto, ON
- $62,000 to $71,500 CAD / year
- Contract
Reporting to the Director, International Programs & Emergencies, the Specialist, International Programs & Emergencies will provide subject matter expertise in UNICEF programming and oversee…
Added 2 hours ago
UC
Specialist, International Programs & Emergenc
UNICEF Canada
Toronto, ON
- Contract
Reporting to the Director, International Programs & Emergencies, the Specialist, International Programs & Emergencies will provide subject matter expertise in UNICEF programming and oversee…
Added 2 hours ago
CG
Manager, HR Technology Analytics and AI
CSA Group
Toronto, ON
- $116,230 to $152,555 CAD / year
- Full-time
Support the Director, HRIS with technology planning, budgeting, workload planning, resourcing and operating model decisions.
Added 2 hours ago
TW
Core Banking Conversion Specialist
Thrive Wealth Management
Regina, SK
- Full-time
…and products. You are highly collaborative, able to coach and support others through change, and comfortable working across business areas to test, validate, document, and mitigate risk.…
Added 3 hours ago
MI
Process Quality Lead
Mondelēz International
Toronto, ON · Plant - Gladstone - Toronto, Canada
- Full-time
Working with external manufacturing suppliers to ensure compliance to our policies and procedures and technical vendors to support compliance
Added 3 hours ago
HI
Refractory Support Specialist II - CAD
HarbisonWalker International
Welland, ON
- Full-time
The Refractory Support Specialist II uses their specialized knowledge of HarbisonWalker Internationals product portfolio to represent the company as an on-site and first call technical…
Added 3 hours ago
Registered Veterinary Technician, Specialist (Surgery)
VetStrategy / Daubigny
Sherwood Park, AB
…foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more…
Added 3 hours ago
BG
Senior Cost Consultant (Estimator/Quantity Surveyor)
BTY Group
Vancouver, BC
- $80,000 to $120,000 CAD / year
- Full-time
…their ideas, play a role in an inclusive team, and receive support for their well-being and professional development. Work on engaging, high-impact projects that promote the health of the…
Added 3 hours ago
AC
Electromechanical Specialist
Amaris Consulting | Part of Mantu
Laval, QC
- Full-time
Work Mode: Hybrid – 2 days per week onsite
Added 3 hours ago
MC
Contract Professional
MatchBox Consulting Group
Burnaby, BC
- Contract
Work Arrangement: Hybrid, 2 days per week in office · Based in Burnaby, BC with a hybrid work arrangement requiring 2 days per week in the office
Added 4 hours ago
BG
Analyst (Project Loan Monitor/ Quantity Surveyor)
BTY Group
Montreal, QC
- Full-time
…their ideas, play a role in an inclusive team, and receive support for their well-being and professional development. Work on engaging, high-impact projects that promote the health of the…
Added 4 hours ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Moose Jaw, SK
- Full-time
As a Technical Specialist, Project Management, you’ll support the delivery of a wide range of routine to moderately complex infrastructure projects. While growing your career in a…

GURUS Solutions

Customer Experience Specialist

Montreal, QC, Canada

Apply on gurussolutions.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Are you passionate about creating value-driven customer relationships and shaping strategic partnerships that drive business outcomes? GURUS Solutions is looking for a dynamic Customer Experience Specialist to join our high-performing team and act as a trusted advisor to our clients as they scale their operations with NetSuite and our ecosystem of solutions.

This is a strategic, sales-focused, and consultative role. As a CES, your ability to understand client needs, drive upsell opportunities, and build executive-level relationships will directly influence growth, retention, and long-term customer value.

Your Mission

As a Customer Experience Specialist, you will own a portfolio of client relationships. Your mandate is to proactively guide customers through all business stages, drive solution adoption, surface new revenue opportunities, and build the kind of trust that transforms you into an essential partner, not just a vendor.

What You’ll Be Doing

Own and Grow Accounts: Serve as the primary point of contact for assigned clients, fostering long-term, growth-oriented relationships.
Drive Strategic Expansion: Identify opportunities to position additional NetSuite modules, GURUS-built solutions, or services to support your clients’ evolving needs.
Build Trust and Influence: Develop strong relationships with key stakeholders, from end users to executive sponsors, by understanding their business goals and demonstrating value at every touchpoint.
Lead Business Reviews: Plan and facilitate structured Business Reviews to assess account health, review KPIs, and map out future opportunities for optimization and expansion.
Collaborate Cross-Functionally: Work closely with our Professional Services team and NetSuite’s channel to ensure seamless delivery, clear communication, and proactive account planning.
Stay Ahead of Risk: Proactively identify issues or challenges, escalate when necessary, and take ownership in solving problems to maintain satisfaction and momentum.
Track & Optimize: Maintain CRM records, participate in team strategy sessions, and contribute to continuous improvement across the Customer Experience function.

Who You Are

Bilingual (French & English) - essential for working with our client base.
2–4 years in Account Management, Customer Success, Sales, or other client-facing roles where driving growth and retention was part of your performance.
Proven ability to identify commercial opportunities and close them by building consensus and delivering value.
Bachelor’s degree in Business, Psychology, Communications, or a related field focused on understanding people and influencing outcomes.
Strong communicator and presenter
- You can confidently engage stakeholders at all levels, from technical users to the C-suite.
Entrepreneurial and agile
- You don’t wait to be told what to do; you spot opportunities and go after them.
Organized, accountable, and able to manage multiple priorities while maintaining focus on client success.

Bonus Points For

Familiarity with ERP or SaaS solutions (NetSuite is a major asset).
Experience working with or within Professional Services teams.
A consultative selling approach and knowledge of value-based selling techniques.

Why Join GURUS?

At GURUS, we help companies transform how they operate by implementing NetSuite and building long-term partnerships rooted in business impact. As a Customer Experience Specialist, you’ll be at the center of that transformation,empowered to drive client success, shape strategy, and influence growth. If you’re relationship-driven, commercially minded, and ready to lead from the front, this is your opportunity.

Apply on gurussolutions.com About employer

More about this job

Responsibilities

The Customer Experience Specialist will manage a portfolio of client relationships to drive solution adoption, retention, and strategic expansion. They are responsible for conducting business reviews, identifying upsell opportunities, and building strong executive-level partnerships.

Requirements

Candidates must have 2–4 years of experience in account management, sales, or customer success and be bilingual in French and English. A bachelor's degree in a relevant field and strong communication skills are required to effectively engage stakeholders.

Skills

Account Management
Customer Success
Sales
Consultative Selling
NetSuite
ERP
SaaS
Relationship Building
Strategic Planning
Business Reviews
Upselling
Communication
Presentation Skills
Stakeholder Management
Problem Solving
CRM

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Account Management
NetSuite
ERP
SaaS
Consultative Selling
Upselling
Business Reviews
KPIs
Professional Services
CRM
Stakeholder Management
Strategic Partnerships
Client Retention
Business Development
Bilingual
Entrepreneurial
Value-based Selling
Customer Success
Account Planning

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Work requirements

Jobs in Canada