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Gutor

Field Service Engineer

Calgary, AB, Canada

Pay: The base salary range for this position is $85,000-$100,000 USD, depending on experience and qualifications.
Job type: Full-time
Apply by: Dec 20, 2026
Posting language: English
Posted: May 16, 2026

Apply About employer

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Original job description

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

Summary Of The Job

We are seeking a talented Field Services Engineer to join our team.

The Field Service Engineer's (FSE) primary role is to perform services on customer sites: preventive & corrective maintenance, commissioning, installation supervision & modification of Gutor UPS systems and batteries. The FSE works on both, on- and off-shore sites, and is in direct contact with the customer. The FSE is the connection between the customer and Gutor’s Customer Service department. If hired, must be able to travel to Malaysia or Switzerland for a mandatory 6-week training.

Main Responsibilities

Performing installation supervision and commissioning of Gutor systems

including the batteries.

Performing preventive and corrective maintenance for Gutor UPS equipment

including batteries.

Solving UPS problems at customers’ sites and providing reports on these issues.
Responsible for identifying and reporting failure modes encountered in the

field, as well as for determining the cause of these failures.

Training customers on equipment operation and maintenance of Gutor

systems.

Interacting with customers by phone or face-to-face.
Representing Gutor in dealing with customer concerns.
Promoting proactively Gutor services & products, including contracts, spare

parts, preventive maintenance, modifications, digital services, etc.

Keeping databases updated with completed reports & documents.
Complete work in a safe manner, in charge for the safety onsite, making sure

that nobody & no properties are endangered.

Help generate the regional business by discovering leads and opportunities

for Gutor customers.

Help out in the technical support, if necessary.
Support other teams with expertise on demand, and with pro-active feedback (i.e. sales, test bay, R&D).
Provide help to secure / improve quality by means of IQ soft entries and other tools.
24 hours stand-by on demand.
Self-Training on existing and new products of the Gutor Portfolio.
Evaluation of Warranty / Goodwill claims.

Required Qualifications

Electrical technician with at least 3 years of experience in field services (UPS)

or similar experience.

BS degree of electrical engineering, electronic engineering or equivalent.
Demonstrated experience in troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations.
3 - 5 years of related experience
Strong knowledge of electronic theory to component level / electro-technical education.
PC knowledge including profound knowledge of typical office applications and networking.
Good written & verbal communication skills. Ability to have technical conversations with the customer.
Ability to analyze complex problems.
Good self-expression, negotiation skills and ability to explain things in a comprehensive and intelligible way
Cross-cultural knowledge & ability to adapt.
Passport, Drivers license and TWIC Card.
Structured way of analyzing & solving technical issues independently (with

support when required)

High level of professionalism and integrity.
Self-motivated.

PREFERRED QUALIFICATIONS:

Good written & verbal communication skills in Spanish and Portuguese. Ability to have technical conversations with the customer in Spanish and Portuguese.
Flexible and high-performance profile.
Ability to function independently, well organized.

POSITION TYPE:

This is a full-time, non-exempt position.

WHAT WE OFFER:

The base salary range for this position is $85,000-$100,000 USD, depending on experience and qualifications.
Paid holidays
Paid Time Off: 20 days of vacation
401(k) plan: up to 6% company matching contribution
Cigna Dental an Vision Insurance
100% Company paid Short-Term Disability and Long-Term Disability Insurance
FSA and HSA savings account options
Basic Life and AD&D Insurance
Voluntary supplemental life insurance
Telehealth plan
Health & Fitness Reimbursement
OAP and HDHP Medical Insurance

Travel required:

Domestic and international travel required 75-85% of the time.

Physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to sit for long periods of time, stand, talk and hear.

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply About employer

More about this job

Responsibilities

The Field Service Engineer performs installation supervision, commissioning, preventive and corrective maintenance of Gutor UPS systems and batteries. They also interact with customers to solve problems and provide training on equipment operation.

Requirements

Candidates must have a BS degree in electrical or electronic engineering and at least 3 years of experience in field services related to UPS systems. Strong troubleshooting skills and the ability to communicate effectively with customers are essential.

Skills

Electrical Technician
Troubleshooting
Customer Support
Preventive Maintenance
Corrective Maintenance
Installation Supervision
Commissioning
Technical Communication
Problem Analysis
Self-Motivation
Cross-Cultural Knowledge
Negotiation Skills
Safety Management
Database Management
Lead Generation
Technical Support

Benefits

Paid Holidays
Paid Time Off
401(k) Plan
Cigna Dental and Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
FSA and HSA Savings Account Options
Basic Life and AD&D Insurance
Voluntary Supplemental Life Insurance
Telehealth Plan
Health and Fitness Reimbursement
Medical Insurance

Visa sponsorship

Not detected in the job text

Keywords

UPS Systems
Electrical Engineering
Preventive Maintenance
Corrective Maintenance
Installation
Commissioning
Troubleshooting
Customer Service
Technical Support
Safety Management
Database Management
Lead Generation
Cross-Cultural Communication
Networking
Remote Support
Electro-Technical Education
Spanish
Portuguese

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