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Added 5 mins ago
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Business Analyst - Non-Technical
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- Full-time
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Added 5 mins ago
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(CAN) Customer Service Manager
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(CAN) Customer Service Manager
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Added 5 mins ago
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Data and Insights Analyst
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Added 5 mins ago
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Advisor, Public Engagement
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- Full-time
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Added 5 mins ago
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GWL Realty Advisors

Service Coordinator

Toronto, ON, Canada

The base salary for this position is between $42,600.00 to $57,700.00 annually.

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Job details

Pay: The base salary for this position is between $42,600.00 to $57,700.00 annually.
Experience: 1+ year of experience in residential property management operations, including strong organizational and scheduling skills
Posting language: English
Posted: Nov 3, 2026

Original job description

GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.

We are seeking a Service Coordinator to ensure the building’s daily operations meet our high standards. This role is ideal for a responsible individual who thrives in a dynamic environment, enjoys managing changing priorities, and values strong relationships with residents and contractors. The Service Coordinator oversees day-to-day operations, including but not limited to: addressing resident concerns promptly, maintaining building standards and conducting suite inspections, managing resident access and parking assignments, performing audits (parking, lockers, etc.) and coordinating and assigning work to maintenance and janitorial teams in collaboration with the Maintenance Manager.

RESPONSIBILITIES

Respond to and resolve resident concerns in a timely and professional manner
Manage all incoming and outgoing resident emails and internal/external communications
Monitor work orders to ensure completion within 24–48 hours and create purchase orders as required
Liaise with Leasing team for lease renewals, assignments, and roommate changes, ensuring accurate system updates
Manage resident access systems, including fob creation, visitor parking passes, buzzer registration, and parking/locker assignments
Execute monthly and quarterly resident events
Maintain excellent resident relations through collaborative problem-solving with team members

Administration & Reporting

Conduct regular property and vacant suite inspections to ensure building standards are met
Coordinate with Maintenance Manager and contractors to address maintenance issues promptly
Issue and process purchase orders, verify completed work, and ensure timely vendor invoicing and payment
Monitor resident arrears and take appropriate action, including eviction notices and LTB filings
Issue notices of entry and coordinate scheduling with residents Post and distribute building notices via email, common areas, and suites as required
Process notices to vacate, conduct pre-move-out inspections, and update turnover schedules
Conduct move-out inspections and prepare adjustment forms for Property Administrators
Manage suite turnover, including vendor coordination and Yardi updates to meet rent-ready timelines
Issue contractor and visitor passes and maintain accurate records
Prepare adjustment forms for resident charges and fines
Conduct annual and complaint-driven suite inspections; issue warning letters as needed
Facilitate insurance claims for resident-caused damages and provide required documentation
Address deficiencies from inspections promptly
Oversee guest suite and amenity upkeep, ensuring cleanliness and readiness for bookings
Perform general administrative duties, reporting, and inventory management as required

QUALIFICATIONS

High school diploma
1+ year of experience in residential property management operations, including strong organizational and scheduling skills
Excellent verbal and written communication skills; ability to build positive relationships with team members and residents
Professional, self-motivated, and flexible with strong conflict-resolution abilities
Ability to manage multiple priorities, meet tight deadlines, and work under pressure with accuracy and attention to detail
Availability to work during month-end periods, including weekends and statutory holidays
Proficiency in Microsoft Office and property management/accounting software; preference for Yardi experience
Commitment to confidentiality, integrity, and alignment with company values

The base salary for this position is between $42,600.00 to $57,700.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

WHAT WE OFFER

Comprehensive paid time off, including vacation and personal days
Annual performance-based bonus opportunity
Comprehensive health and wellness benefits
Up to $2,000 annually for professional development
Up to $5,000 in mental health coverage
Collaborative workplace with team engagement opportunities

Our Business
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

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More about this job

Responsibilities

The Service Coordinator oversees daily building operations, including resident relations, suite inspections, and maintenance coordination. They are responsible for managing resident access, processing purchase orders, and ensuring building standards are consistently met.

Requirements

Candidates must have a high school diploma and at least one year of experience in residential property management. Strong organizational, communication, and conflict-resolution skills are required, along with proficiency in Microsoft Office and property management software.

Skills

Property management
Customer service
Conflict resolution
Scheduling
Administrative support
Vendor management
Building maintenance coordination
Yardi
Microsoft Office
Communication
Problem-solving
Attention to detail
Reporting
Inventory management
Lease administration

Benefits

Paid time off
Vacation days
Personal days
Performance-based bonus
Health benefits
Wellness benefits
Professional development allowance
Mental health coverage

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Residential Real Estate
Service Coordinator
Building Operations
Suite Inspections
Maintenance Coordination
Yardi
Purchase Orders
Resident Relations
Lease Renewals
Access Control
Vendor Invoicing
Arrears Management
LTB Filings
Administrative Duties
Inventory Management
Conflict Resolution
Scheduling
Customer Service
Property Standards

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