Movojobs
Back to results

Added

Closed listing

GWM CAPE TOWN

Regional Aftersales Manager

  • Permanent North American Gaeltacht, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobsMore jobs with this employer
About employer

Job details

Job type
Full-time
Closing date
Posting language
English
Posted

Similar jobs hiring now

No close matches right now. Try another title or a wider area.

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Reports to: National Aftersales Commercial Manager

FUNCTION

Regional Aftersales Manager is responsible for overseeing and improving aftersales performance across a defined geographic dealer network on behalf of the OEM.

Minimum Qualifications

  • Grade 12 (Matric) with a relevant Automotive, Technical or Business-related Diploma
  • Demonstrated success in aftersales leadership roles within an OEM or franchised dealer environment
  • Proven experience managing regional or national dealer networks and influencing senior dealership leadership

Skills And Experience

  • Minimum of 5 years in a similar position
  • Strong track record of delivering aftersales revenue growth across parts, accessories, lubrication, service labour, and extended services
  • Proven ability to analyse dealer financial performance and implement profitability improvement initiatives
  • Sound understanding of workshop and parts operations, inventory management, and customer satisfaction drivers
  • Experience translating strategy into executable field action plans across independent dealer environments
  • Strong commercial and financial acumen, with the ability to interpret dealer performance data and P&L drivers
  • Advanced analytical skills, with experience using OEM systems, dashboards and performance scorecards
  • Excellent communication, negotiation and stakeholder management skills
  • Ability to lead change, manage resistance, and drive alignment without direct authority
  • High levels of self-management, resilience and adaptability in a dynamic, performance-driven environment
  • Proficient in MS Office, particularly Excel and PowerPoint
  • Willingness to travel extensively within the region, including inter-provincial and cross-border travel, and to work extended hours when required

Key Duties And Responsibilities

Aftersales Strategy Execution & Revenue Growth

  • Own and drive regional execution of the OEM aftersales strategy, ensuring alignment with national business objectives
  • Deliver regional aftersales revenue performance across parts, accessories, lubrication, labour and extended services, with accountability for budget achievement
  • Establish and manage dealer aftersales targets, translating objectives into dealer-specific action plans
  • Identify revenue and profit gaps through data analysis and implement corrective initiatives to improve gross margin, inventory turns, and return on capital

Dealer Performance Management & Profitability

  • Lead structured dealer performance reviews using financial, operational and customer data to assess short-, medium- and long-term performance
  • Analyse dealer profitability drivers and provide commercial guidance to improve workshop utilisation, labour efficiency, parts availability, and stock management
  • Support dealers in the development and execution of aftersales business and marketing plans tailored to their local market conditions
  • Actively monitor aged inventory, stock planning, and parts availability to reduce VOR, improve service levels, and enhance customer satisfaction

Standards, Compliance & Brand Representation

  • Ensure full compliance with OEM aftersales operating standards, systems and minimum franchise requirements
  • Conduct regular dealer audits and inspections covering workshops, parts warehouses, processes and corporate identity
  • Drive consistent application of aftersales procedures and initiatives that support a strong and differentiated brand experience
  • Ensure the OEM’s corporate image and brand values are accurately represented and upheld across the dealer network

Customer Experience & CSI Ownership

  • Champion a proactive, customer-centric culture across the region, ensuring the aftersales customer journey aligns with OEM brand expectations
  • Drive dealer participation and accountability in customer satisfaction programmes, using CSI and VOC data to identify root causes and prevent repeat issues
  • Manage escalated customer cases where dealer intervention is insufficient, ensuring fair, timely, and effective resolution
  • Reduce workshop lead times and work-in-progress levels through improved planning, process discipline, and operational focus

Capability Development & Change Leadership

  • Identify dealer capability gaps and support the development of targeted training and improvement plans aligned to OEM policies
  • Drive adoption of OEM tools, systems, and optimisation programmes across the region
  • Lead change initiatives within the dealer network, influencing alignment to OEM strategy and managing operational and behavioural resistance
  • Promote continuous improvement and best-practice sharing across the dealer network

Data, Reporting & Governance

  • Leverage OEM reporting platforms and dashboards to monitor dealer performance, identify trends, predict risk, and drive data-led decisions
  • Compile and present regional aftersales performance reports, including financial results, KPIs, compliance status, and action plans
  • Ensure timely follow-up on dealer commitments, queries, and corrective actions
  • Participate in internal OEM forums and contribute to national aftersales planning and performance reviews

Measures of Success (Indicative)

  • Achievement of regional aftersales revenue and profitability targets
  • Improvement in VIN retention, workshop utilisation, and dealer ROS
  • Reduction in aged inventory and VOR due to parts availability
  • CSI improvement and reduction in escalated customer complaints
  • Dealer compliance audit outcomes and successful programme adoption

CVs to be emailed to careers@gwm.co.za

Closing date: 30 September 2026
About employer
More about this job

Responsibilities

Oversee and improve aftersales performance across a geographic dealer network to drive revenue growth in parts, accessories, and services. Manage dealer profitability, ensure compliance with OEM standards, and champion a customer-centric culture to improve CSI scores.

Requirements

Requires a Grade 12 certificate and a relevant Automotive, Technical, or Business diploma with at least 5 years of experience in a similar OEM or franchised dealer role. Candidates must possess strong commercial acumen, analytical skills, and the ability to travel extensively.

Skills

  • Aftersales Leadership
  • Dealer Network Management
  • Revenue Growth
  • Financial Analysis
  • Inventory Management
  • Customer Satisfaction (CSI)
  • Stakeholder Management
  • Change Management
  • P&L Interpretation
  • Strategic Planning
  • Negotiation
  • MS Excel
  • MS PowerPoint
  • Workshop Operations
  • Performance Reporting
  • Compliance Auditing

Visa sponsorship

Not detected in the job text

Categories

  • Management & Leadership
  • Manufacturing
  • Sales
  • Customer Service & Support
  • Logistics

Keywords

  • Aftersales
  • OEM
  • Dealer Network
  • Revenue Growth
  • Gross Margin
  • Inventory Turns
  • Return on Capital
  • Workshop Utilisation
  • Labour Efficiency
  • VOR
  • CSI
  • VOC
  • Corporate Identity
  • P&L
  • Performance Scorecards
  • Motor Vehicle Manufacturing
  • Field Action Plans
  • Compliance Audits
  • VIN Retention
  • ROS

Report this job