Archived listing. The details below describe a past opening.
The Role
We’re looking for an Administrative Assistant / Customer Service Representative to support our Sales Manager and help ensure customers receive timely, professional, and consistent service.
This is a hands-on support role focused on customer follow-ups, coordination, communication, and keeping things organized. You’ll work closely with the Sales Manager, customers, and internal teams to make sure requests are followed up on, information is communicated clearly, and nothing falls through the cracks.
You do not need to be the person making the final sales decisions - your role is to help keep the process moving and provide a great customer experience.
What You’ll Do
- Support the Sales Manager with day-to-day customer and administrative tasks
- Follow up with customers regarding quotes, shipments, requests, and outstanding items
- Respond to customer emails, calls, and messages in a timely and professional manner
- Coordinate information between customers, the Sales Manager, Dispatch, and internal teams
- Track customer requests and follow-ups to ensure they are completed
- Assist with preparing quotes, gathering information, and following up on opportunities
- Maintain accurate customer information, notes, and documentation
- Help organize meetings, customer information, and follow-up items
- Escalate customer issues or concerns to the Sales Manager when needed
- Assist with general administrative and customer service tasks as required
- Help ensure customers receive clear and consistent communication throughout the process
How Success Is Measured
- Customer requests and follow-ups are handled promptly
- Accurate and timely communication with customers and internal teams
- Follow-up items are completed and nothing falls through the cracks
- Strong organization and attention to detail
- Positive customer experience
- Effective support of the Sales Manager
- Ability to manage multiple priorities and stay on top of deadlines
What We’re Looking For
- Strong English communication skills are essential, both written and verbal
- Previous experience in customer service, administration, sales support, logistics, transportation, or a similar role
- Excellent communication and follow-up skills
- Highly organized and detail-oriented
- Comfortable communicating with customers by phone and email
- Able to manage multiple tasks and priorities
- Professional, friendly, and confident when dealing with customers
- Strong problem-solving skills and good judgment
- Comfortable working independently while supporting a larger team
- Experience in freight, logistics, transportation, or 3PL is an asset
- Comfortable using email, spreadsheets, and customer/TMS systems
Tools
Front | Relay TMS | Google Sheets | Phone | Email | Text
