Junior Amazon Customer Success Manager
- Brampton, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Purpose
Own a portfolio of brands and be accountable for their retention, satisfaction and growth after launch.
What you'll do
- Own retention, satisfaction and growth across an assigned book of customers.
- Act as primary liaison between the customer and internal teams including operations, IT and finance.
- Translate client service requirements to cross-functional teams and hold the line on SLA adherence.
- Oversee the management and implementation of complex service solutions so customer programs run without friction.
- Lead and coordinate customer business reviews, bringing recommendations rather than just reporting.
- Audit customer invoices, track outstanding A/R and drive timely resolution.
- Partner with account leadership on work that improves service process, operational efficiency and financial performance.
- Keep documentation, meeting notes and action items current so account issues actually close.
- Identify growth opportunities and work with management to convert them.
- Feed customer input back into enhancements, product offerings and process improvements.
What you'll need
- Experience in customer experience, account management or a related field in the Amazon space
- Ability to manage multiple priorities and complex service solutions at pace.
- Strong communication and relationship building across internal and external stakeholders.
- Analytical, detail-oriented, comfortable solving problems from incomplete information.
- Experience with financial processes including invoice auditing and A/R.
- Able to lead a customer business review on your own.
Bonus points
- Supply chain, warehouse fulfillment or ecommerce background.
- Familiarity with SLAs and operational metrics.
- Business transformation or process optimization experience.
- CRM or customer service management tooling.
Salary is 50-55k
More about this job
Responsibilities
Manage an assigned portfolio of brands, driving customer retention, satisfaction, and growth while coordinating service delivery across customers and internal teams. Lead customer business reviews, monitor SLAs and financial processes, resolve account issues, and identify opportunities to improve operations and expand customer relationships.
Requirements
Experience in customer experience, account management, or a related field in the Amazon space is required, along with the ability to manage complex priorities and build strong stakeholder relationships. Candidates should be analytical and detail-oriented, have experience with invoice auditing and accounts receivable, and be able to independently lead customer business reviews.
Skills
- Customer Success
- Customer Retention
- Account Management
- Customer Satisfaction
- Amazon
- Stakeholder Communication
- Cross-Functional Coordination
- SLA Management
- Customer Business Reviews
- Invoice Auditing
- Accounts Receivable
- Analytical Problem-Solving
- Process Optimization
- Ecommerce
- CRM Tools
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
- Sales
- Finance & Accounting
- Logistics
Keywords
- Amazon
- Customer Success
- Customer Experience
- Account Management
- Customer Retention
- Customer Satisfaction
- Portfolio Management
- Cross-Functional Teams
- Service Requirements
- SLA Adherence
- Service Solutions
- Customer Business Reviews
- Invoice Auditing
- Accounts Receivable
- Operational Efficiency
- Financial Performance
- Growth Opportunities
- Supply Chain
- Warehouse Fulfillment
- Ecommerce
- Operational Metrics
- Business Transformation
- Process Optimization
- CRM