Who We Are
AMZ Prep is a fast-growing 3PL built around people, technology, and getting things done. We help merchants simplify fulfillment, freight, and logistics by connecting strong operational teams with the systems and partners needed to scale. We move quickly, stay close to the operation, and believe in building better ways to work rather than accepting “that’s how it’s always been done.”
How We Work
Win Relentlessly - We work hard, move fast, stay resilient, and are obsessed with delivering results for our merchants
Own the Outcome - We take responsibility for results. When something breaks, we step in, fix it, and make sure it doesn’t happen again.
Humbly Confident - We communicate directly, stay respectful, and leave politics and ego at the door. We call out issues early and focus on solutions.
Obsess Over Data - We use data to identify problems, measure performance, and make better decisions. Metrics aren’t just reports - they drive how we operate.
The Role
- We’re looking for an Customer Service Representative/ Administrative Assistant to support our Sales Manager and help ensure customers receive timely, professional, and consistent service.This is a hands-on support role focused on customer follow-ups, coordination, communication, and keeping things organized. You’ll work closely with the Sales Manager, customers, and internal teams to make sure requests are followed up on, information is communicated clearly, and nothing falls through the cracks.You do not need to be the person making the final sales decisions - your role is to help keep the process moving and provide a great customer experience.
What You’ll Do
- Support the Sales Manager with day-to-day customer and administrative tasks
- Follow up with customers regarding quotes, shipments, requests, and outstanding items
- Respond to customer emails, calls, and messages in a timely and professional manner
- Coordinate information between customers, the Sales Manager, Dispatch, and internal teams
- Track customer requests and follow-ups to ensure they are completed
- Assist with preparing quotes, gathering information, and following up on opportunities
- Maintain accurate customer information, notes, and documentation
- Help organize meetings, customer information, and follow-up items
- Escalate customer issues or concerns to the Sales Manager when needed
- Assist with general administrative and customer service tasks as required
- Help ensure customers receive clear and consistent communication throughout the process
- How Success Is MeasuredCustomer requests and follow-ups are handled promptly
- Accurate and timely communication with customers and internal teams
- Follow-up items are completed and nothing falls through the cracks
- Strong organization and attention to detail
- Positive customer experience
- Effective support of the Sales Manager
- Ability to manage multiple priorities and stay on top of deadlines
- What We’re Looking ForStrong English communication skills are essential, both written and verbal
- Previous experience in customer service, administration, sales support, logistics, transportation, or a similar role
- Excellent communication and follow-up skills
- Highly organized and detail-oriented
- Comfortable communicating with customers by phone and email
- Able to manage multiple tasks and priorities
- Professional, friendly, and confident when dealing with customers
- Strong problem-solving skills and good judgment
- Comfortable working independently while supporting a larger team
- Experience in freight, logistics, transportation, or 3PL is an asset
- Comfortable using email, spreadsheets, and customer/TMS systems
ToolsFront | Relay TMS | Google Sheets | Phone | Email | Text
