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H&M Group

DC Associate Coach - Inbound 3rd Shift

210 Kerrison Drive East, Ajax, ON, L1Z 0R8, Canada

Compensation: Salary for this role is hourly** $19.15 - $23.40 · Full-time

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Job details

Pay: Compensation: Salary for this role is hourly** $19.15 - $23.40
Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Description

The role of an DC Associate Coach, you will support the team in delivering efficient and smooth service with excellent garment care, ensuring best practices and routines are followed to meet our targets for service, efficiency, cost, and sustainability

WHAT YOU'LL DO:

Ensure an efficient and effective product flow by following our operational routines in your everyday work which includes but is not limited to;
Picking, Allocating, Inducting and packing the right number of garments and/ or products for our customers
Trains and coaches staff daily to ensure they are knowledgeable on all allocation/call off processes, routines, and garment care standards
Work in accordance with H&M standards and local legislation with Health and Safety and Security routines to guarantee your personal safety as well as the safety of your colleagues

WHO YOU'LL WORK WITH:

In this role, you will work closely with your DC team leader, DC advanced users, DC system specialist, and DC associates (cross-functional).

WHO YOU ARE:

The right candidate will have a strong understanding of inbound operations processes, excellent communication skills, and a willingness to learn and adapt to change.

WHAT YOU NEED TO SUCCEED:

Strong attention to detail and accuracy in order processing
Collaborative and inclusive team player with a positive, agile mindset
Professional role model who embodies and promotes company values
Understands their impact and contributes to the bigger picture

WHO WE ARE:

At H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to, and guided by our values. We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world.

Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the environment.

WHY YOU'LL LOVE WORKING HERE:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Compensation: Salary for this role is hourly** $19.15 - $23.40

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Take the next step in your career together with us. The journey starts here.

H&M Maki Assessment Tool 

We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates’ ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.

Maki is not an automated decision-making tool. However, it does involve the use of “artificial intelligence” (AI) to assess job applicants if you define AI broadly to include any machine-based system that (for certain objectives) uses input to generate content or other output.

If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting [email protected]. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions.

When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose.

During this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps, and device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information, please refer to our Cookie Notice.  

We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our Applicant Privacy Notice.   

Additional Information

All your information will be kept confidential according to EEO guidelines.

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More about this job

Responsibilities

The DC Associate Coach supports the team in delivering efficient product flow by overseeing picking, packing, and allocation processes. They are also responsible for training and coaching staff while ensuring adherence to health, safety, and garment care standards.

Requirements

Candidates should have a strong understanding of inbound operations and excellent communication skills. A collaborative mindset and the ability to adapt to change are essential for success in this role.

Skills

Inbound operations
Picking
Allocating
Inducting
Packing
Garment care
Coaching
Training
Health and safety
Security routines
Attention to detail
Communication skills
Teamwork
Agile mindset

Benefits

Staff discount card
H&M Incentive Program
Competitive perks

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Distribution Center
Inbound Operations
Supply Chain
Garment Care
Picking
Packing
Allocation
Health and Safety
Operational Routines
Team Leadership
Inventory Management
Retail
Sustainability
H&M Incentive Program

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