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H&M Group

Sales Associate

85 Bloor Street West, Toronto, ON, M5S 1M1, Canada

Pay: Compensation: $17.90
Job type: Part-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
Action-oriented: Proactive and driven to take initiative and get things done with quality.
Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

Understanding of store operations & customer service skills from previous retail experience
Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is Part-Time position
Compensation: $17.90

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this, Canada based colleagues also receive:

25% Staff Discount  
Birthday paid 
Employee Assistance Program  
Plus, additional Voluntary Benefits.

Inclusion & Diversity  

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

All your information will be kept confidential according to EEO guidelines.

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More about this job

Responsibilities

The Sales Associate is responsible for providing high-level customer service, assisting at the cash desk and fitting rooms, and maintaining the shop floor. Additionally, the role involves processing deliveries, replenishing stock, and merchandising garments to create a welcoming shopping experience.

Requirements

The ideal candidate is customer-focused, adaptable, and a strong communicator with a passion for the brand. While previous retail experience is preferred, it is not mandatory, provided the candidate is eager to learn and flexible with their schedule.

Skills

Customer service
Communication
Active listening
Merchandising
Stock replenishment
Fashion trend knowledge
Adaptability
Initiative
Team collaboration

Benefits

25% Staff discount
H&M Incentive Program
Birthday paid
Employee Assistance Program
Voluntary benefits
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales Associate
Customer Service
Merchandising
Stock Management
Fashion
Ready-to-wear
Accessories
H&M Group
Store Operations
Incentive Program
EEO guidelines

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