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Added 4 mins ago
Account Executive - Canada
SUSE
CAOOH - Out of Home: Canada
Full-time
…Executive is responsible for identifying and capitalising on new business opportunities, deepening customer relationships, and aligning SUSE’s comprehensive value proposition with customer…
Added 20 mins ago
Manager, ease Cloud Accounting Services
ACCA Careers
Vancouver, BC
Full-time
…to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll use cutting-edge technology to deliver a full suite of…
Added 34 mins ago
Senior Bookkeeper, ease Cloud Accounting Services
ACCA Careers
Langley (District), BC · City of Langley, BC
Full-time
…to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll use cutting-edge technology to deliver a full suite of…
Added 34 mins ago
Senior Communications Advisor
Government of Yukon
Whitehorse, YT
Full-time
Tobest support the achievement of key strategic and business objectives, candidates should have and may be assessed on:
Added 35 mins ago
Lead Senior Advisor, Maintenance Program Implementation & RAMS
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Reporting to the Senior Director, Maintenance Process Transformation (LDRR Program), the Lead Senior Advisor, Maintenance Program Implementation and RAMS is the primary point of contact and…
Added 1 hour ago
Senior Procurement Advisor
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$56.25 to $75 CAD / hour
Contract
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Added 1 hour ago
AI Sales Specialist Manager, Canada, Google Cloud
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People and business management experience, supporting career development of a high performing sales team and business growth.
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Added 2 hours ago
Senior Director, News and University Affairs
The University of British Columbia
Vancouver, BC
$13,531.92 to $20,284.5 CAD / month
Full-time
You will be a key advisor and counsellor to the President, VP External Relations, AVP Communications, and other senior University officials in handling critical issues. This position is…
Added 2 hours ago
Senior Director, News and University Affairs
University of British Columbia
Vancouver, BC · UBCV | Cecil Green Park House (CGPH)
$13,531.92 to $20,284.5 CAD / month
Full-time
You will be a key advisor and counsellor to the President, VP External Relations, AVP Communications, and other senior University officials in handling critical issues. This position is…
Added 2 hours ago
Business Advisor
City of Saint John
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Full-time
The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.
Added 3 hours ago
Business Development Manager
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Field, BC
Full-time
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Added 3 hours ago
Senior Actuarial Advisor, Group Insurance
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Co-op Accountant (January-April 2027)
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…to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information…
Added 4 hours ago
CAM068: Mgr Finance CARM
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Toronto, ON · Montreal, QC
$58,496 to $91,400 CAD / year
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Serve as the primary financial advisor for CARM-related issues.
Added 4 hours ago
Consultant, International Trade Compliance
Apotex
Toronto, ON · North York, ON
$72,284 to $101,198 CAD / year
Serve as the senior technical specialist/advisor to the organization for all matters pertaining to movement of all goods and materials on an international scale. Collaborate with the launch…
Added 5 hours ago
H&M Sales Advisor
Jobbe
Halifax, NS
Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 5 hours ago
VP, Accounting & Controllership (Husky)
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Ensure the integrity, consistency, and accuracy of financial reporting across all legal entities and business units.
Added 5 hours ago
Supervisor, Alumni Engagement
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Serves as the primary engagement advisor to assigned faculties, institutional leaders and Advancement colleagues by developing strategic and collaborative relationships and identifying…
Added 5 hours ago
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Conduct sales and provide support for new business for key advisors
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Financial Advisor - Westlock, AB
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Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
Added 7 hours ago
Graduate Quotations Engineer
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…put the planet first. Sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to…
Added 7 hours ago
Architecte de solutions, Fabrication et Ingénierie
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H&M

H&M Sales Advisor

Vancouver, BC, Canada

Pay: Compensation: Sales Associates Pay Rate $18.25 per hour**
Job type: Part-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Representing yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Use your product & fashion knowledge to share relevant information to customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Who You Are

As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
You should also enjoy working in a collaborative and dynamic environment.
You have sales experience working in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries

Why You'll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you're encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $18.25 per hour**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

H&M Fashion USA, Inc. – Maki Assessment Tool:

We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates’ ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.

If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting recruitment_support@hm.com. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions.

When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose.

During this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps, and device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information, please refer to our Cookie Notice.

We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our Applicant Privacy Notice.

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More about this job

Responsibilities

Welcome and assist customers, provide fashion and product guidance, promote merchandise and loyalty initiatives, and support store sales targets. Maintain garment care, stock replenishment, fitting-room and checkout operations, visual presentation, and a clean and safe store environment.

Requirements

Candidates should be passionate about fashion, motivated to deliver excellent customer experiences, and communicative, flexible, collaborative, and action-oriented. Sales experience in a dynamic team environment and customer-service experience in fashion, retail, or another service industry are expected.

Skills

Customer Service
Retail Sales
Fashion Knowledge
Product Knowledge
Customer Engagement
Product Promotion
Sales Target Support
Visual Merchandising
Garment Care
Stock Replenishment
Point-of-Sale Operations
Inventory Management
Teamwork
Communication
Flexibility
Store Operations

Benefits

Health Insurance
Wellness Programs
Family Support Programs
Company-Matched Retirement Plan
Paid Leave
Paid Time Off
Community Service Day
Employee Discount
H&M Incentive Program
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Sales
Fashion Trends
Product Knowledge
Customer Loyalty App
Sustainability Initiatives
Sales Targets
Omni-Channel Experience
Garment Cycle
Garment Care
Steaming
Fitting Room
Checkout
Visual Merchandising
Merchandise Displays
Stock Replenishment
Stockroom
Click & Collect
In-Store Technology
Store Opening and Closing
Health and Safety
Onboarding
Customer Engagement
Retail Operations

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