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Added 8 mins ago
T
Senior Manager, Business Banking Advisory - Tangerine
Tangerine
Toronto, ON
- Full-time
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 8 mins ago
ME
Band Manager
MNP Executive Search & Professional Recruitment
BC · Rose Prairie, BC
- Full-time
The Band Manager is a key member of the executive leadership team and is responsible for the successful leadership and general management of the organization according to the vision,…
Added 8 mins ago
LJ
#2026-RSM274-Residential Support Mentor
Life's Journey Inc.
Elie, MB
- Internship
…strives towards a workforce that has fair representation of the community that we…
Added 8 mins ago
GO
Property Manager
Government of Manitoba
Selkirk, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 8 mins ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Toronto, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 8 mins ago
GO
Payment and Control Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 8 mins ago
B
Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB
- Full-time
…with day-to-day administration and provides exceptional client service to support achievement of business objectives. As this role contributes to the overall success of the Investment…
Added 8 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Smithers, BC
Neighbourly Pharmacy is looking for a Pharmacy Manager to join our team at Pharmasave in Smithers, BC.
Added 8 mins ago
Crossing Guard
Town of Orangeville Human Resources
Orangeville, ON
…Orangeville is home to over 30,000 residents and is the largest urban community and regional service centre within Dufferin…
Added 8 mins ago
Landscape Architect / Landscape Designer
ISL Engineering & Landservices
Burnaby, BC
…solutions that minimize environmental impacts and maximize community…
Added 8 mins ago
BP
Risk Rotational Analyst – Graduate
BNP Paribas
Montreal, QC
- Other
The role will be located in Montreal, where BNPP RISK has created a Shared-Service platform with the mandate to deliver high-quality services to the RISK teams in Americas and globally.
Added 8 mins ago
A
Housekeeping Retirement - Regular, Part Time [IEM ALC Hskp4 0.40] - AgeCare Elmira
AgeCare
Elmira, ON
- Part-time
Attend in-service education sessions, staff meetings, workshops etc. as directed by the Environmental Services Manager.
Added 8 mins ago
S
Produce Manager
Sobeys
Ayr, ON
- Full-time
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 8 mins ago
BC
Senior Manager, Canadian Tax Services
BDO Canada
Oakville, ON
- Full-time
…our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a…
Added 8 mins ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Toronto, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 8 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Tsawwassen, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 8 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Richmond Hill, ON
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 8 mins ago
Nurse 2 - Surgery - N2West
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Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse provides professional registered nursing services for patients with complex and unpredictable health…
Added 8 mins ago
Nurse 2 - Surgery - N2West
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse provides professional registered nursing services for patients with complex and unpredictable health…
Added 23 mins ago
UF
Specialist, Women’s Philanthropy (18 Month Contract)
UJA Federation of Greater Toronto
Toronto, ON · North York, Ontario
- Full-time
Provide front-line customer service to colleagues, key stakeholders, donors, lay leaders and community agencies
Added 23 mins ago
UO
Landscape Service Worker 1
University of Alberta
Edmonton, AB
- Full-time
Carries a 2-way radio so that contact is maintained with all landscape service workers, Landscape Services, Manager, Landscape Services Lead hand, UAPPS, Control Center.
Added 38 mins ago
VF
Director, Communications
Vancouver Foundation
Remote, Canada
- $130,500 CAD / year
- Contract
- Remote
Direct Reports: Senior Manager, Strategic Communications; Manager, Content; Manager, Digital Communications Strategy; Manager, Marketing; Coordinator, Communications
Added 38 mins ago
SD
Gérant(e) Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Varennes, QC
- Part-time
Toujours mettre de l’avant la priorité client et offrir un service à la clientèle de qualité supérieure.
Added 38 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
St. John's, NL
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 38 mins ago
SD
Post Office Manager, Hourly Full Time Day
Shoppers Drug Mart
Hamilton, ON
- Full-time
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing…

H&M

H&M Store Manager

Dartmouth, NS, Canada

Compensation: expected base salary range is $63700-$73255 annually** · Full-time

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Job details

Pay: Compensation: expected base salary range is $63700-$73255 annually**
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

About the Role

As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors. You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
Represent yourself and the H&M brand positively during all customer interactions
Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Schedule to budgeted hours plan in line with sales budget and commercial activities
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge
Manage store maintenance in a cost-efficient way
Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
Ensure good understanding of the local area of your store, customers, competition, and fashion trends

Team & Development

Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team
Complete performance evaluations and succession planning to support business needs & team
Retain and share your knowledge and skills with your team
Strong collaboration with Area team and store leadership team including VMs
Ensure excellent communication & professionalism
Responsible for the teams planning & scheduling
Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc
Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

Ensure a clean and tidy sales floor and back of house.
Ensure high fashion quality, visual and commercial product presentation, with great garment care.
Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
Responsible for & supports with the daily opening & closing of store routines and processes
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)
Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store
Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)

Qualifications

Who You Are

To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others.
Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics.
Relevant experience working in a leadership position that you can apply to your role
Retail management and retail operations experience
Experience collaborating closely with a team

Why You’ll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Compensation: expected base salary range is $63700-$73255 annually**

EEOC Code: OFM

Pay Status: Salary, Non-Exempt

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – RRSP – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

H&M Fashion USA, Inc. – Maki Assessment Tool:

To manage the high volume of applications for roles with leadership responsibilities, we use an online assessment method. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies to predefined criteria set by H&M Group.

After completing the assessment, you’ll have the opportunity to share feedback and ask questions.

If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact your application. For more information on how we process your personal data, please see our Privacy Notice.

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More about this job

Responsibilities

Lead the store team and deliver a strong omni-channel customer experience while maintaining visual, commercial, and operational standards. Analyze sales and budgets, optimize store performance, develop employees, and oversee customer service, merchandising, inventory, scheduling, and store routines.

Requirements

Candidates should have leadership experience applicable to retail, along with retail management and operations experience and a record of close team collaboration. The role calls for confident coaching and development, effective communication, ambition, and analytical problem-solving skills, including comfort working with numbers and statistics.

Skills

Retail Management
Leadership
Team Coaching and Development
Sales Analysis
Budget Management
Customer Service
Visual Merchandising
Commercial Planning
Talent Management
Performance Management
Recruiting and Onboarding
Scheduling
Retail Operations
Inventory Management
Fashion and Trend Awareness
Communication

Benefits

Staff Discount
Health Insurance
Pharmacy Coverage
Vision Coverage
Dental Coverage
Employee Assistance Program
Vacation Pay
Wellness Pay
Holiday Pay
Parental Pay
Retirement Savings Plan
Commuter Benefits
Health and Dependent Care Flexible Spending Accounts
Voluntary Benefits
Incentive Program
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Omni-Channel Customer Experience
Sales Goals
Budget Management
Profit Optimization
Customer Loyalty App
Sustainability Initiatives
Visual Merchandising
Commercial Execution
Fashion Trends
Competitor Awareness
Talent Management
Performance Evaluations
Succession Planning
Recruiting
Onboarding
Training
Scheduling
Retail Operations
Inventory Management
Garment Care
Fitting Room Operations
Click and Collect
Smart Store
Instore Care App
Store Security
Health and Safety
Price Signage
Customer Service

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