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Added 3 hours ago
Sous Chef
Dexterra Group
Victoria, BC
Full-time
Under the general supervision of the Operations Supervisor and/or District Manager, the Chef Manager is tasked with ensuring the culinary excellence of the location. This includes the…
Added 3 hours ago
Sous Chef
Dexterra
Victoria, BC
$28 to $30 CAD / hour
Full-time
Under the general supervision of the Operations Supervisor and/or District Manager, the Chef Manager is tasked with ensuring the culinary excellence of the location. This includes the…
Added 23 hours ago
Financial Service Representative - LendDirect Office 1561
Jobbe
Halifax, NS
$17.5 to $23.5 CAD / hour
Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 23 hours ago
Financial Service Representative - LendDirect Office 1561
Jobbe
Halifax, NS
$17.5 to $23.5 CAD / hour
Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 23 hours ago
Personal Banking Associate Trainee - Inviting Applicants who identify as First Nation (Status and Non-Status), Innuit, and Metis
TD
Tsuu T'Ina Nation 145, AB
Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
Added 1 day ago
Manager, Operations Services
H&R Block Canada
Calgary, AB
Full-time
As the Manager, Operations Services, you will play a key role in supporting operational excellence across the organization. Reporting to the AVP, Operations, you will work closely with…
Added 18 days ago
Social Media & Student Engagement Coordinator
Dexterra Group
Charlottetown, PE
Full-time
…managing our e-commerce platform. You’ll work closely with the District Manager and the University of PEI marketing team to ensure all content aligns with brand standards and supports…
Added 1 day ago
Registered Early Childhood Educator (RECE) - Regular -Roland Michener PS- CORE/PM (10:45am - 6:15pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Kanata, ON
Part-time
The Ottawa-Carleton District School Board uses Applytoeducation (ATE) to manage applications for job competitions. OCDSB employees can apply to this job posting using their existing ATE…
Added 1 day ago
50% Registered Early Childhood Educator (RECE) - TERM - Shingwakons PS - PM EDP(3:30pm-6:00pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
Part-time
The Ottawa-Carleton District School Board uses Applytoeducation (ATE) to manage applications for job competitions. OCDSB employees can apply to this job posting using their existing ATE…
Added 9 days ago
Manager Client Services
Mosaic North America
Quebec, QC
Full-time
The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:
Added 6 days ago
MUIR - Loading Bay Attendant
The Armour Group Limited
Halifax, NS
Reporting to the Property Manager, the role will assist with all deliveries made to the Queen’s Marque district. Flexibility in working a variety of days, evenings, holidays and weekend…
Added 5 days ago
FOX CLOTHING - Shift Lead - Upper Canada Mall
Fox Group Canada Inc.
Newmarket, ON
Part-time
As part of the expansion plans in Canada, we are looking for experienced, energetic and passionate SHIFT LEAD. This position reports directly to the Store Manager.
Added 1 day ago
Multi-Site General Manager
Aramark Canada
Victoria, BC
Full-time
The Multi-Site General Manager is a senior operational leader responsible for the overall performance, compliance, and client satisfaction of a diverse portfolio of Aramark accounts across…
Added 1 month ago
Warehouse Associate
Fire & Flower Inc.
Winnipeg, MB
…flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba,…
Added 16 days ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Added 20 days ago
Assistant Store Manager in Training
Loblaw Companies Limited
Medicine Hat, AB
Full-time
As an Assistant Store Manager in Training, you'll complete a comprehensive training program that prepares you to support store operations, lead teams, and deliver an exceptional customer…
Added 20 days ago
Store Manager
Loblaw Companies Limited
Yorkton, SK
Full-time
- Provide input to the District Manager to help shape business strategy
Added 7 days ago
Assistant Clinic Director – Management Track
CARESPACE Health+Wellness
Cambridge, ON
Full-time
Our Assistant Directors are the bench for future Clinic Directors, District Managers, and CARESPACE leaders. We promote from within because our client-focused culture is too important to…
Added 17 days ago
Assistant Store Manager in Training
Loblaw Companies Limited
Calgary, AB
Full-time
As an Assistant Store Manager in Training, you'll complete a comprehensive training program that prepares you to support store operations, lead teams, and deliver an exceptional customer…
Added 10 days ago
Store Manager
Loblaw Companies Limited
Bridgewater, NS
Full-time
- Provide input to the District Manager to help shape business strategy
Added 10 days ago
Bilingual Apparel Specialist, Joe Fresh (FR/ENG)
Loblaw Companies Limited
Montreal, QC
Full-time
…the customer. This includes the on-the–job component of new Manager Training as well as standards and processes they relate to the department. The Apparel Specialist is responsible for…
Added 6 days ago
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Lower Sackville, NS
Part-time
Reports to: District Asset Protection Manager or Supervisor
Added 4 days ago
Store Manager
Loblaw Companies Limited
Saint John, NB
Full-time
- Provide input to the District Manager to help shape business strategy
Added 3 days ago
District Manager, NOFRILLS Non-GTA
Loblaw Companies Limited
Brampton, ON
Full-time
The District Manager will laisse with various cross-functional teams including, Merchandising, Pricing, Promotions, Allocations, Marketing, Finance and Operations teams to ensure…
Added 1 month ago
Food Service Area Supervisor
Bento Sushi
Ottawa, ON
Up to $50,000 CAD / year
Full-time
…working as a; food service supervisor, area supervisor: food; district supervisor; regional supervisor; shift supervisor; assistant general manager; kitchen manager; store…

H&R Block Canada

Manager, Operations Services

700 -2 ST SW, Calgary, AB, T2P 2W2, Canada

Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 20, 2026

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Original job description

About the Role

As the Manager, Operations Services, you will play a key role in supporting operational excellence across the organization. Reporting to the AVP, Operations, you will work closely with field and head office teams to develop, implement, and enhance programs, policies, and processes that drive efficiency, consistency, and create a positive experience for both clients and tax professionals.

In this role, you will provide operational leadership, support the development of field leaders, and use data-driven insights to monitor program effectiveness and identify opportunities for improvement. You will also lead communication and training initiatives that help ensure field teams have the tools, resources, and knowledge needed to succeed.

The successful candidate is a collaborative leader who thrives in a fast-paced environment, demonstrates strong business acumen, and embraces a collaborative mindset.

Key Areas of Responsibilities

Partner with field and head office stakeholders to support the implementation of operational strategies, programs, policies, and procedures.
Provide leadership, coaching, training, and ongoing support to District Managers and District Operations Coordinators across Canada.
Develop and deliver training, communications, and resources that enable successful program execution at our Field Tax Offices.
Monitor operational performance and key initiatives, providing recommendations to improve efficiency and effectiveness.
Analyze key performance indicators and operational data to identify trends, opportunities, and areas for improvement.
Present operational updates, program results, and recommendations to field teams and leadership groups.
Manage and maintain SharePoint sites and information repositories to ensure field teams have access to current resources and communications.
Leverage technology, including AI tools, to enhance productivity, streamline processes, and improve operational outcomes.
Utilize reporting tools, including Power BI, to measure program success and support data-driven decision making.
Foster positive working relationships across teams and contribute to a collaborative and inclusive workplace culture.

Required Qualifications

Bachelor's degree in Business, Operations Management, or a related field, or an equivalent combination of education and experience.
Minimum five years of experience in operations management, business operations, or a related role.
Experience developing and delivering training, communications, and operational initiatives.
Experience analyzing performance metrics and utilizing data to drive business decisions.
Familiarity with H&R Block programs, policies, and procedures is considered an asset.

Preferred Qualifications

Strong leadership, coaching, and relationship-building skills.
Exceptional verbal, written, and presentation communication skills.
Ability to simplify complex programs, processes, and information into clear, practical guidance.
Strong organizational and project management skills with the ability to manage multiple priorities.
Proven problem-solving and decision-making abilities.
High attention to detail and commitment to delivering quality work.
Ability to work independently while collaborating effectively with diverse stakeholders.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, SharePoint, and OneDrive is essential.
Experience working with Power BI and AI-enabled productivity tools.
French language skills are considered an asset.

Why work for us

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

We offer competitive base wages and targeted incentive opportunities, a generous benefits package with options for health care spending or wellness resources, RRSP Matching, Employee Stock Programs, and Block “Wellness Days” to encourage rest outside of Tax Season.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process.

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More about this job

Responsibilities

The Manager, Operations Services will lead operational initiatives, provide coaching to field leaders, and implement policies to drive efficiency across tax offices. They will also analyze performance data and manage communication and training resources to ensure consistent program execution.

Requirements

Candidates must have a bachelor's degree in business or operations management and at least five years of relevant experience. Strong leadership, analytical skills, and proficiency in Microsoft Office and data reporting tools are essential.

Skills

Operations management
Leadership
Coaching
Training development
Data analysis
Performance metrics
Project management
Communication
Business acumen
Strategic planning
SharePoint
Power BI
Microsoft Office
AI tools
Problem solving
Decision making

Benefits

Health care spending
Wellness resources
RRSP matching
Employee stock programs
Wellness days

Visa sponsorship

Not detected in the job text

Keywords

Operations management
Business operations
Operational excellence
Leadership
Coaching
Training
Data-driven insights
Key performance indicators
SharePoint
Power BI
AI tools
Microsoft Office
Project management
Strategic implementation
Tax preparation
Business acumen
Process improvement
Reporting tools
Communication
Relationship building

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