Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 7 mins ago
AG
Adjoint(e) exécutif au Chef de la direction - Executive Assistant to the CEO
AJW Group
Montreal, QC
- Full-time
AJW Group is a global leader in the aviation industry with over 90 years of experience, supporting more than 1,000 airlines across 100 countries. Based in Montreal, AJW Technique, one of…
Added 7 mins ago
RM
Horizontal Boring Mill Machinist
Romac Metal Works
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Romac Metal Works is a leader in the custom metal machining and fabricating industry, located in Milton, ON.
Added 7 mins ago
LH
Massage Therapist
Lifemark Health Group
Saskatoon, SK
- Full-time
Robust onboarding and supervised new grad program.
Added 7 mins ago
LH
Massage Therapist
Lifemark Health Group
Saskatoon, SK
- Internship
Robust onboarding and supervised new grad program.
Added 7 mins ago
LH
Physiotherapist
Lifemark Health Group
Saskatoon, SK
- Full-time
Robust onboarding and supervised new grad program.
Added 7 mins ago
LM
Deputy Program Manager (DPM), Canadian Surface Combatant (CSC) Program
Lockheed Martin
MB · Saint-Laurent, MB
- Full-time
The Canadian Surface Combatant (CSC) Deputy Program Manager (DPM) will report directly to the CSC Senior Program Manager (Sr PM) and have responsibility over Direct Commercial Sale (DCS)…
Added 7 mins ago
PS
Healthcare Security Site Supervisor - Quest
Paladin Security Group Ltd
Sackville, NB
- $24.5 CAD / hour
- Full-time
Certifications in Use of Force and Management of Aggressive Behavior (MOAB), or a willingness to complete these through Paladin's fully paid training program prior to deployment.
Added 7 mins ago
LM
Deputy Program Manager (DPM), Canadian Surface Combatant (CSC) Program
Lockheed Martin
Montreal, QC
- Full-time
The Canadian Surface Combatant (CSC) Deputy Program Manager (DPM) will report directly to the CSC Senior Program Manager (Sr PM) and have responsibility over Direct Commercial Sale (DCS)…
Added 7 mins ago
U
Route Service Representative - UniFirst
UniFirst
Taber, AB
- Full-time
Training & Development: Formal training through our SCP program to set you up for success as an RSR
Added 7 mins ago
V
ITS Operations & Communications Intern (8-Month Contract)
Vancity
Vancouver, BC
- Full-time
The successful candidate will be expected to attend our office in person approximately 3 days per week
Added 7 mins ago
D
Lab Assistant
Dynacare
Winchester, ON
- Contract
Access a health and wellness benefits program that supports you and your loved ones
Added 7 mins ago
SB
Captain, Challenger 650
Skyservice Business Aviation
Mississauga, ON
- Full-time
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft…
Added 21 mins ago
PS
Healthcare Security Site Supervisor - Hants Community Hospital
Paladin Security Group Ltd
Vaughan, NS
- $22.5 CAD / hour
- Full-time
Ability to work the required schedule: Monday to Thursday, 8:00 AM to 8:00 PM (12-hour shifts) · Schedule: Full-time, Monday through Thursday, 0800–2000 (12-hour shifts)
Added 21 mins ago
KS
Director, Business Development & Corporate Partnerships
Keynote Search
Ottawa, ON
- $120,000 to $150,000 CAD / year
- Full-time
…engagement and outcomes. Building upon an established pillar partner program, you will take an active role in securing new corporate partnerships, increasing partner investment, and…
Added 21 mins ago
F
AML Manager
Fig
Toronto, ON
- Full-time
We’re hiring an AML Manager to own Fig’s Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF) program end-to-end.
Added 21 mins ago
SI
Machinist - AMS Reman/CP
Stream-Flo Industries
Edmonton, AB
- Full-time
…actuation. Since our inception in 1962, we have become a recognized leader for our superior technology, innovative designs and top quality products. Through continued product line…
Added 21 mins ago
YH
Personal Support Worker
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 21 mins ago
AI
Mechanical maintenance Supervisor
American Iron and Metal
Montreal, QC
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 36 mins ago
TT
Manager, Special Events, Rewards and Recognition Programs (14025)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Temporary
Department: Marketing and Customer Experience - Special Events, Rewards & Recognition Program
Added 36 mins ago
JW
International Regulatory Affairs Associate
Jamieson Wellness Inc.
Windsor, ON
- $45,700 to $68,500 CAD / year
- Contract
…includes base pay, eligibility for our Short-Term Incentive Program, and a comprehensive benefits…
Added 36 mins ago
NS
Director – Data, Analytics & AI (BFSI)
N2P Systems
Toronto, ON
- Full-time
We are seeking an accomplished Data & Analytics Leader to drive enterprise-wide Data, Analytics, and AI transformation initiatives within the Banking, Financial Services, and Insurance…
Added 36 mins ago
HG
Customer Service Director | Directeur(trice), Service à la clientèle
Hagen Group
Baie-D'Urfé, QC
- Full-time
Hybrid work model (2 days in office)
Added 36 mins ago
Director, Retail Sales
Your Neighbourhood Credit Union
Sault Ste. Marie, ON · Kitchener, ON
…an assigned network of branches. As a senior retail banking leader, the Director, Retail Sales translates YNCU and retail banking priorities into clear market and branch plans, leads and…
Added 36 mins ago
Reliability Technician
Lakeside Controls
Winnipeg, MB · Thunder Bay, ON
Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management…
Added 36 mins ago
HG
Customer Service Director || Directeur(trice), Service à la clientèle
Hagen Group
Baie-D'Urfé, QC
- Full-time
Hybrid work model (2 days in office)

Hagen Group

Customer Service Director || Directeur(trice), Service à la clientèle

Baie-D'Urfé, QC, H9X 0A2, Canada

Full-time

Apply on rchagen.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Work location: Hybrid work model (2 days in office)
Posting language: English · French
Posted: Nov 13, 2026

Original job description

English section of this bilingual listing.

Customer Service Director

Montreal, West Island - HYBRID

*Please submit resume in PDF Format

Are you passionate about Pets? At Hagen Group, we're committed to enhancing the health and well-being of pets through innovative products and trusted brands. We're looking for an experienced, customer-focused leader to oversee our Customer Service function across Canada. In this role, you'll lead the team while overseeing order management, consumer services, claims, EDI, and customer operations to deliver an exceptional customer experience. If you're a collaborative leader who enjoys solving problems and isn't afraid to roll up your sleeves to support your team, we'd love to hear from you.

Why Join Hagen Group: Hagen Group is a trusted, Canadian, family-run business for over 70 years, founded in 1955 with a commitment to innovation and quality that continues today. Headquartered in Montreal and with a worldwide presence, our iconic brands cover every popular pet category, with a reputation for nutritional excellence and strong trade relationships. Our aim remains simply to improve the lives of pets, who in turn improve our lives every day.

Discover Some of Our Brands:

Catit: catit.ca

Exo-Terra: exo-terra.com

Nutrience: nutrience.com

How You’ll Be Contributing:

This is a highly hands-on leadership role. While you'll lead and own the Customer Service function, you'll also be expected to actively support the team during peak periods, complex customer situations, and day-to-day operational needs.
Lead, coach, and develop the Customer Service team, fostering a culture of accountability, collaboration, and exceptional service.
Establish priorities and ensure the team delivers outstanding service while supporting business goals.
Oversee customer and consumer service operations across Canada, including order management, consumer support, claims, and EDI.
Serve as the primary escalation point for complex customer, consumer, and operational issues.
Build strong relationships with customers, external partners, and cross-functional teams to deliver exceptional customer experience and operational efficiency.
Monitor service levels and performance metrics, identifying opportunities to improve customer satisfaction and operational efficiency.
Lead continuous improvement initiatives by optimizing processes, systems, and workflows, including opportunities for automation.
Identify customer trends, product concerns, and service issues, partnering with cross-functional teams to drive improvements.
Ensure customer operations are executed accurately and in accordance with company standards.
Partner with Sales, Operations, Supply Chain, Finance, Marketing, Product, and Quality Assurance to resolve issues and support business objectives.
Develop and maintain standard operating procedures that promote consistency and operational excellence.
Champion a customer-first and people-first culture while supporting the continued growth of the business.

We'd Love to Hear from You if You:

Have post-secondary education in Business or a related field.
Bring significant experience leading customer service operations in a manufacturing, distribution, consumer goods, or similar environment.
Have proven success leading, coaching, and developing high-performing teams.
Have experience overseeing order management, claims, consumer services, EDI, and customer operations.
Possess strong leadership, communication, and relationship-building skills.
Are fluent in both French and English (spoken and written), as you'll support customers across Quebec and global markets.
Have excellent analytical, organizational, and problem-solving abilities.
Thrive in a fast-paced environment and can effectively manage multiple priorities.
Are proficient with Microsoft Office and ERP/customer service systems.
Are highly tech-savvy, resourceful, and enjoy troubleshooting issues and finding practical solutions.

Work With Us, And Benefit From:

Generous DPSP (Deferred Profit Sharing Plan)
Employee discount program
Medical coverage (dental and medical) & Telemedicine
Hybrid work model (2 days in office)
Employee Referral Program
Great work-life balance with flexible work and core hours
On-site Gym (head office)
Learning and development reimbursement
Pet (mostly dogs) friendly office
On-site, free parking
Being a part of a company that contributes to its communities for nearly 70 years through a variety of philanthropic initiatives

---

Directeur(trice), Service à la clientèle

Montréal, Ouest-de-l’Île – HYBRIDE

Read the full bilingual original

Customer Service Director

Montreal, West Island - HYBRID

*Please submit resume in PDF Format

Discover Some of Our Brands:

Catit: catit.ca

Exo-Terra: exo-terra.com

Nutrience: nutrience.com

How You’ll Be Contributing:

This is a highly hands-on leadership role. While you'll lead and own the Customer Service function, you'll also be expected to actively support the team during peak periods, complex customer situations, and day-to-day operational needs.
Lead, coach, and develop the Customer Service team, fostering a culture of accountability, collaboration, and exceptional service.
Establish priorities and ensure the team delivers outstanding service while supporting business goals.
Oversee customer and consumer service operations across Canada, including order management, consumer support, claims, and EDI.
Serve as the primary escalation point for complex customer, consumer, and operational issues.
Build strong relationships with customers, external partners, and cross-functional teams to deliver exceptional customer experience and operational efficiency.
Monitor service levels and performance metrics, identifying opportunities to improve customer satisfaction and operational efficiency.
Lead continuous improvement initiatives by optimizing processes, systems, and workflows, including opportunities for automation.
Identify customer trends, product concerns, and service issues, partnering with cross-functional teams to drive improvements.
Ensure customer operations are executed accurately and in accordance with company standards.
Partner with Sales, Operations, Supply Chain, Finance, Marketing, Product, and Quality Assurance to resolve issues and support business objectives.
Develop and maintain standard operating procedures that promote consistency and operational excellence.
Champion a customer-first and people-first culture while supporting the continued growth of the business.

We'd Love to Hear from You if You:

Have post-secondary education in Business or a related field.
Bring significant experience leading customer service operations in a manufacturing, distribution, consumer goods, or similar environment.
Have proven success leading, coaching, and developing high-performing teams.
Have experience overseeing order management, claims, consumer services, EDI, and customer operations.
Possess strong leadership, communication, and relationship-building skills.
Are fluent in both French and English (spoken and written), as you'll support customers across Quebec and global markets.
Have excellent analytical, organizational, and problem-solving abilities.
Thrive in a fast-paced environment and can effectively manage multiple priorities.
Are proficient with Microsoft Office and ERP/customer service systems.
Are highly tech-savvy, resourceful, and enjoy troubleshooting issues and finding practical solutions.

Work With Us, And Benefit From:

Generous DPSP (Deferred Profit Sharing Plan)
Employee discount program
Medical coverage (dental and medical) & Telemedicine
Hybrid work model (2 days in office)
Employee Referral Program
Great work-life balance with flexible work and core hours
On-site Gym (head office)
Learning and development reimbursement
Pet (mostly dogs) friendly office
On-site, free parking
Being a part of a company that contributes to its communities for nearly 70 years through a variety of philanthropic initiatives

---

Directeur(trice), Service à la clientèle

Montréal, Ouest-de-l’Île – HYBRIDE

Avez-vous une passion pour les animaux de compagnie? Chez Hagen Group, nous nous engageons à améliorer la santé et le bien-être des animaux de compagnie grâce à des produits novateurs et à des marques de confiance. Nous recherchons un leader expérimenté et axé sur le service à la clientèle pour superviser notre fonction du service à la clientèle à l’échelle du Canada.

Vous dirigerez l’équipe tout en supervisant la gestion des commandes, les services aux consommateurs, les réclamations, les EDI et les opérations afin d’offrir une expérience client exceptionnelle.

Pourquoi se joindre au Groupe Hagen : Fondé en 1955 avec un souci pour l’innovation et la qualité qui continue à ce jour, le Groupe Hagen est une compagnie familiale canadienne de confiance depuis 70 ans. Les marques iconiques de l’entreprise, dont le siège social est à Montréal, englobent toutes les catégories d’animaux de compagnie populaires et jouissent d’une réputation d’excellence en nutrition et de solides relations d’affaires dans l’industrie. Notre objectif est simplement d’améliorer la vie des animaux de compagnie, qui en retour améliorent la nôtre.

Découvrez quelques-unes de nos marques :

Catit: catit.ca

Exo-Terra: exo-terra.com

Nutrience: nutrience.com

Votre contribution :

Il s’agit d’un poste de direction très opérationnel. En plus de diriger le service à la clientèle, vous soutiendrez activement l’équipe pendant les périodes de pointe, les situations complexes et les activités quotidiennes.
Diriger, mobiliser et développer l’équipe du service à la clientèle en favorisant une culture de responsabilisation, de collaboration et d’excellence du service.
Établir les priorités et assurer l’atteinte des objectifs de service et d’affaires.
Superviser les opérations du service à la clientèle au Canada, notamment la gestion des commandes, le soutien aux consommateurs, les réclamations et les EDI.
Agir comme principal point d’escalade pour les enjeux complexes liés aux clients, aux consommateurs et aux opérations.
Établir de solides relations avec les clients, les partenaires externes et les équipes internes afin d’optimiser l’expérience client et l’efficacité opérationnelle.
Suivre les indicateurs de performance et piloter l’amélioration continue des processus, des systèmes et de l’automatisation.
Analyser les tendances et les enjeux liés aux clients et aux produits, puis collaborer avec les équipes concernées pour mettre en œuvre des améliorations.
Assurer l’exactitude des opérations et le respect des normes de l’entreprise.
Collaborer avec les équipes des ventes, des opérations, de la chaîne d’approvisionnement, des finances, du marketing, des produits et de l’assurance qualité afin de soutenir les objectifs d’affaires.
Élaborer et maintenir des procédures normalisées favorisant la cohérence opérationnelle et une culture axée sur le client.
Promouvoir une culture axée sur le client et les employés, tout en soutenant la croissance continue de l’entreprise.

Exigences :

Détenir une formation postsecondaire en administration des affaires ou dans un domaine connexe.
Posséder une solide expérience en gestion du service à la clientèle dans un environnement manufacturier, de distribution, de biens de consommation ou similaire.
Avoir de l’expérience en gestion et développement d’équipes performantes.
Maîtriser la gestion des commandes, des réclamations, des services aux consommateurs, des EDI et des opérations du service à la clientèle.
Démontrer de solides aptitudes en leadership, en communication, en analyse et en résolution de problèmes.
Maîtriser le français et l’anglais, à l’oral comme à l’écrit, afin de soutenir les clients au Québec et sur les marchés internationaux.
Être à l’aise dans un environnement dynamique, gérer plusieurs priorités et maîtriser Microsoft Office ainsi que les systèmes ERP et de service à la clientèle.
Être à l’aise avec les technologies, faire preuve de débrouillardise et proposer des solutions pratiques.

Travailler avec nous, c’est profiter des avantages suivants :

RPDB généreux (Régime de participation différée aux bénéfices)
Programme de rabais du personnel
Couverture médicale (frais dentaires et médicaux) et télémédecine
Modèle de travail hybride (2 jours/semaine en présentiel)
Programme de référencement par des employés
Excellente conciliation travail/vie personnelle avec heures de travail flexibles
Salle d’exercice sur place (siège social)
Remboursement de cours de formation et de développement
Bureaux acceptant les animaux de compagnie (principalement les chiens)
Stationnement gratuit sur place
Faire partie d’une compagnie qui contribue à ses communautés depuis presque 70 ans grâce à une variété d’initiatives philanthropiques

Apply on rchagen.bamboohr.com About employer

More about this job

Responsibilities

The Customer Service Director will lead and develop the customer service team while overseeing order management, consumer services, claims, and EDI operations across Canada. This role involves acting as a primary escalation point, monitoring performance metrics, and driving continuous improvement initiatives to ensure an exceptional customer experience.

Requirements

Candidates must have post-secondary education in Business or a related field and significant experience leading customer service operations in a manufacturing or distribution environment. Proficiency in both French and English is required, along with strong leadership, analytical, and technical skills in ERP and customer service systems.

Skills

Customer service leadership
Order management
Team coaching
EDI
Claims management
Consumer services
Operational efficiency
Process optimization
Strategic planning
Relationship building
Analytical skills
Problem solving
Microsoft Office
ERP systems
Bilingual communication
Change management

Benefits

Deferred Profit Sharing Plan
Employee discount program
Medical coverage
Dental coverage
Telemedicine
Employee Referral Program
Flexible work hours
On-site gym
Learning and development reimbursement
Pet friendly office
Free parking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Leadership
Order Management
EDI
Consumer Services
Claims
Operations
Manufacturing
Distribution
Consumer Goods
ERP
Microsoft Office
Process Improvement
Automation
Performance Metrics
Bilingual
Supply Chain
Quality Assurance
Strategic Planning
Team Development
Customer Experience
Business Administration
Pet Industry
Continuous Improvement
Standard Operating Procedures

Report this job

Work requirements

Jobs in Canada