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Halfords

Customer Services Advisor

City of Saint John, NB, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

€15.50 per hour

Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

To be successful in this role you will need:

Experience of delivering great customer service, ideally in a retail sales environment
A proactive approach to helping customers and understanding their needs
Problem solving skills
Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

Some knowledge and skills in car parts fitting and cycle repair
Some experience of working towards and achieving sales targets

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

Store discount, with 25% off most products across Halfords and Tredz
Employee discount, with up to 50% off your garage bills at Halfords Autocentre
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
Life Assurance
Uniform
Option to join our Sharesave scheme: save to purchase shares at a 20% discount
Cycle to Work scheme
Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future

We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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More about this job

Responsibilities

Deliver customer service and sales support for motoring and cycling products, tailoring assistance to customers’ needs. Fit car parts and technology, build and service bicycles, and help maintain high service standards.

Requirements

Candidates should have customer service experience, a proactive approach to understanding customer needs, problem-solving skills, and availability to work a rota that includes weekends. Retail sales experience, car parts fitting or cycle repair knowledge, and experience achieving sales targets are desirable; training is provided.

Skills

Customer Service
Customer Needs Assessment
Retail Sales
Problem Solving
Car Parts Fitting
Cycle Repair
Cycle Building
Cycle Servicing
Technology Fitting
Sales Target Achievement
Practical Skills
Efficient Working
Customer-Focused Communication

Benefits

Holiday Leave
Contributory Company Pension
Store Discount
Employee Discount
Shopping And Leisure Discounts
Employee Wellness Programme
Confidential Counselling Support
Trade Price Bike Scheme
Life Assurance
Uniform
Sharesave Scheme
Cycle To Work Scheme
Wagestream Financial Planning App

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Sales
Motoring
Cycling
Car Parts
Car Parts Fitting
Technology Fitting
Cycle Building
Cycle Servicing
Cycle Repair
Customer Needs
Problem Solving
Sales Targets
Rota Scheduling
Weekend Availability
Vehicle Fitting Services

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