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Halfords

Department Supervisor

City of Saint John, NB, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

€16.79 per hour

Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.

A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services.

You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.

Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

To be successful in this role you'll need:

Experience of supervising or leading a small team
Experience of delivering great customer service ideally in a retail sales or a services business environment
Experience of delivering on the job training / coaching to others
Experience of working to tight deadlines
A track record of achieving exceptional results against sales targets
Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

Store discount, with 25% off most products across Halfords and Tredz
Employee discount, with up to 50% off your garage bills at Halfords Autocentre
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
Life Assurance
Uniform
Option to join our Sharesave scheme: save to purchase shares at a 20% discount
Cycle to Work scheme
Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future

We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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More about this job

Responsibilities

The Department Supervisor is responsible for the daily operations of a retail department, including supervising and coaching team members to maintain high service standards. They also support the store management team and ensure adherence to security and stock loss procedures.

Requirements

Candidates should have experience in supervising small teams and delivering exceptional customer service within a retail or service environment. A track record of achieving sales targets and the ability to provide on-the-job training are essential.

Skills

Team supervision
Customer service
Sales floor leadership
Coaching
Training delivery
Stock loss procedures
Security procedures
Retail management
Motoring knowledge
Cycling knowledge
Time management

Benefits

Store discount
Employee discount
Employee wellness programme
Trade price bike scheme
Life assurance
Uniform
Sharesave scheme
Cycle to work scheme
Wagestream
Pension

Visa sponsorship

Not detected in the job text

Keywords

Retail
Management
Sales
Customer Service
Leadership
Coaching
Training
Stock Loss
Security
Motoring
Cycling
Retail Management
Team Supervision
Sales Targets
Operations

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