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Added 47 mins ago
Senior Network Analyst
BSL Consulting
Vancouver, BC
Contract
Storage, network, and core infrastructure security experience.
Added 1 hour ago
Analyst - Managed Security Services
CDW
Mississauga, ON
Full-time
The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of…
Added 1 hour ago
Senior Financial Planning Analyst
Randstad Canada
Mississauga, ON
Full-time
Security & Compliance: Must be eligible and able to obtain standard federal background security clearance (due to the highly regulated, critical nature of the operations environment).
Added 1 hour ago
Sr Analyst
CDW
Mississauga, ON
Full-time
The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes…
Added 3 hours ago
Digital Forensic Examiner
Lethbridge Police Service
Lethbridge, AB
Full-time
“The City of Lethbridge acknowledges that we are gathered on the lands of the Blackfoot people of the Canadian Plains and pays respect to the Blackfoot people past, present and future while…
Added 3 hours ago
Information Security Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$45 to $52 CAD / hour
Contract
This client is a leading institution in the financial services and banking sector, operating across a broad geographic footprint with a global security and defence division supporting…
Added 3 hours ago
Network Analyst, Senior
LifeLabs
Toronto, ON
$81,431 to $103,825 CAD / year
The Senior Network Analyst is responsible for planning, directing, and coordinating the design, installation, and connectivity of computer and network systems to ensure the stable operation…
Added 4 hours ago
Cybersecurity Controls Testing Analyst, Deloitte Global Technology
Deloitte
Toronto, ON
Full-time
As a Cybersecurity Controls Testing Analyst, you will support DT's Controls Assurance Testing Programme by validating the design and operating effectiveness of security controls through a…
Added 14 hours ago
Senior Cyber Security Network Analyst
Royal Bank of Canada
Toronto, ON
Full-time
Conducts detailed security reviews of applications, systems, and initiatives to identify risks, implement appropriate controls, and ensure compliance with organizational security standards.
Added 14 hours ago
Network Analyst
Brandt Group of Companies
Regina, SK
Full-time
Brandt Corporate Services Ltd. is seeking a Network Analyst to join our IT/IS team in Regina, Saskatchewan. In this role, you will ensure the reliability and performance of our global…
Added 16 hours ago
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
Full-time
Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and…
Added 17 hours ago
Senior Cyber Security Network Analyst
RBC
Toronto, ON
Full-time
Conducts detailed security reviews of applications, systems, and initiatives to identify risks, implement appropriate controls, and ensure compliance with organizational security standards.
Added 18 hours ago
Onsite Support Analyst
403Tech Inc.
Calgary, AB
Full-time
Role Description The Onsite Support Analyst is a full-time role based on-site in Calgary, AB, providing hands-on technical support to small and medium-sized business clients. This role…
Added 19 hours ago
QA Analyst
EXFO
Montreal, QC
Full-time
Added 19 hours ago
Cyber Security Analyst
Spait Infotech
Canada
Full-time
Monitor endpoint, network, and cloud security events.
Added 20 hours ago
System Support Analyst II CAN
TekWissen ®
MB · Saint-Laurent, MB
$25 USD / hour
Contract
Summary: Install, configure, and support an organization?s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. Responsible for monitoring…
Added 21 hours ago
Analyst - PC Support, Information Technology - JWS (35hrs)
Halton District School Board
Burlington, ON
Full-time
On site information gathering and troubleshooting for various areas within the IT Department (Network Operations, Aspen, Development, etc.)
Added 21 hours ago
Senior QA Analyst
WestJet
Calgary, AB
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This role will lead quality activities across ServiceNow Customer Service Management, integrations, automation, and emerging AI and Voice capabilities. Working closely with Product Owners,…
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Senior QA Analyst
WestJet Group
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Added 1 day ago
Manager, Information Technology & Business Systems
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Own the company's security posture, data protection, and disaster recovery plan, which is the tested plan for restoring systems and data after an outage, cyberattack, or hardware failure
Added 1 day ago
Cyber Security Analyst
FCC / FAC
Regina, SK · FCC Tower
Full-time
FCC's cyber security team helps protect the systems, information and services that support Canadian agriculture and agri-food. As a Cyber Security Analyst, you'll play a key role in…
Added 1 day ago
Technical Analyst (ID#5539)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
Contract
Experience of working with storage, network, and core infrastructure security (nice to have).
Added 1 day ago
Network Analyst
Kativik llisarniliriniq
Montreal, QC
Full-time
Under the general supervision of the Coordinator of IT Services, the Network Analyst will be responsible for ensuring the continuity of operational services including Microsoft domains,…
Added 1 day ago
Senior MDR Analyst
Blackpoint Cyber
Remote, Canada
$108,000 to $135,000 CAD / year
Full-time · Remote
Analyze and evaluate anomalous network and system events in a 24x7x365 Security Operation Center (SOC) environment via conducting lead-less threat hunting.
Added 1 day ago
ACCELERATE Commercial Banking New Graduate Program - Mid-Market - June 2027 - Langley
Scotiabank
Langley (District), BC · Langley, BC
Culture: Participants are immersed in our “One Team” culture, fostering a strong sense of community and belonging. From day one, you’ll work with peers across Canada, expanding your network…

Halton District School Board

Analyst - PC Support, Information Technology - JWS (35hrs)

Burlington, ON, Canada

Pay: Salary Range: Band 4- $70,880.00 - $84,522.00
Job type: Full-time
Apply by: Oct 22, 2026
Working hours: 35 hours/week
Posting language: English
Posted: Sep 22, 2026

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Original job description

NOTICE OF PERMANENT M.A.S.S. VACANCY

Position: Analyst - PC Support

Salary Range: Band 4- $70,880.00 - $84,522.00

Location: J.W. Singleton Education Centre- Information Technology Department

Work Schedule: 35 hours/week, 12 months/year

Effective Date: ASAP

Position Summary

The Technical Support Specialist is the face of customer service for the entire IT department in schools. Responsible for the installation, configuration, and ongoing support of all end user computing technology, AV equipment, and cellular phones. Forecasts issues with hardware and software components, and provides proactive solutions to avoid service interruption. The Technical Support Specialist also liaises with School Programs and SPED to deliver training, and support of new and specialized software and hardware. The Technical Support Specialist also must possess strong interpersonal skills for dealing with challenging situations, and regularly deals with upset, and frustrated clients.

The HDSB follows a . In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. Work from Home arrangements may change based on the future needs of the Board. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.

Key Responsibilities

Provides exceptional customer service
Communicates effectively with peers, department, and sites to ensure clear understanding of issues, and resolutions
Documents all issues completely, with clarity using board software for issue tracking
Works with all areas to develop software/hardware support, and training plans.
Diffuses conflict with users experiencing technology challenges.
Escalates issues to appropriate teams, with supporting documentation when required.
Support of IT and AV equipment
Services computers and AV equipment, software, ‘Customer Replaceable Unit’ (hardware)
Prepares, delivers and sets up new and repaired equipment
Works with sites to resolve technology challenges
Consistently improves reliability of board systems to improve user experience
Monitor critical board systems to ensure systems are ready and available for daily operations
In event of a system failure, performs documented steps to return system to a running state
Documents any failures and resolution steps taken
Communicates any failures to appropriate area ( Network Operations, Systems Operations Development) or reroute incoming school board technician
Assists in defining potential solutions or additional troubleshooting steps
Advises those dependant on a service when a problem cannot be resolved
Second level support
Applies technical expertise to calls passed from first level support, and other IT departments
Identifies call trends, and develops documentation for other departments, and end users (where appropriate)
On site information gathering and troubleshooting for various areas within the IT Department (Network Operations, Aspen, Development, etc.)
Training and Documentation
Create ‘script’ documentation for first level to step users through problem solving common issues via phone
Works in collaboration with other departments to design and deliver training on board systems, software, and hardware to teachers and administrators
Identifies training needs around software, hardware (IT/AV) and works with direct supervisor and IT manager to develop and make training available

Qualifications

2 year College Diploma in Computer Science or related Program
Preferred: 2 year College Diploma in Computer Science or related program with Co-Op Placement
3 years in a customer service related role
Preferred: Minimum 3 years related work experience including a minimum of one to two years’ practical experience in the support of multiple technology platforms and Familiarity with Windows Server, and basic functions like DHCP, print services, Event Viewer
A+ Course
ITIL course
Preferred: Certification or credit achievements towards Microsoft Certified Product Specialist (MCPS), Microsoft Certified Systems Engineer (MCSE), A+ Certification, ITIL Certification
Knowledge of current telecommunication technology and Microsoft Server
Excellent interpersonal and communication skills, both written and verbal
Attention to detail
Excellent self-motivation skills with a focus on result
Proficient time management skills
Excellent self-motivation skills with a focus on result
Superior scheduling abilities
Preferred: Computer application skills and proven methodology for staying aware of industry trends, especially as it relates to security/virus issues
Must have a car
Must be able to lift 30 Lbs

Applications, along with your resume and other supporting documents must be submitted through Apply to Education – by 4:00 pm on Monday, September 28, 2026

Job Category: Management & Professionals - Job Code # 4068659

We thank all applicants for their interest in opportunities with the Halton District School Board. Contact will be made with applicants whose experience and qualifications most closely match the requirements of the position. Communication with short-listed applicants will be made through the email address provided on the applicants’ Apply To Education profile page.

First consideration for posted vacancies will be given to qualified applicants from the employee group in which the vacancy occurs.

Applicant Self Identification Questions

As part of the recruitment and selection function, the HDSB will collect voluntary self identification data from applicants in accordance with the Ontario Human Rights Code, HDSB’s Teacher Hiring Practices Administrative Procedure, HDSB’s Employment Equity Policy and Ontario’s Anti Racism Data Standards:

Personal information on this form is collected under the authority of the Anti-Racism Act, 2017, S.O. 2017, c. 15, in compliance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. In accordance with HDSB’s Employment Equity Policy, personal information collected on this form will aim to achieve an inclusive, diverse and representative workforce. It works to intentionally identify and remove barriers for equity-deserving communities at each stage of the hiring process. Encouraging diversity of the workforce in the school board is vital because the workforce should be reflective and representative of the community.

Requirements

Although hiring policies must adhere to the qualification requirements set out in applicable Regulations (eg. Regulation 298, “Operation of Schools – General”) and any applicable collective agreement provisions, the Board recognizes the importance of the following when developing its selection and evaluation criteria:

valuing applicants’ additional experience, lived experience, skills, backgrounds and perspectives; and
granting first consideration, where the skills, ability, and qualifications of the applicants are relatively equal, to applicants who self-identify as members of historically under-represented communities.

We encourage you to respond to our voluntary applicant self-identification questions. This data will inform our understanding of the diversity of our applicant pool as well as the progress of applicants throughout the hiring process. This data will inform our goals, strategies and actions and our progress towards creating and sustaining an inclusive and equitable workforce. Any information that you provide in response to these questions will be referred to during the hiring process for this position, and will be shared with the hiring manager and/or committee members responsible for the hiring process.

The section includes questions from Ontario’s Anti-Racism Data Standards (Standards, 2017). The Standards were established to help identify and monitor systemic racism and racial disparities within the public sector. The Standards establish consistent, effective practices for producing reliable information to support evidence-based decision-making and public accountability to help eliminate systemic racism and promote racial equity (adapted from Ontario’s Anti-Racism Data Standards, 2017). Questions about this collection may be directed to Dixon Mohammed - Manager, Recruitment, Selection and Staffing at .

Accommodation

Upon request, we will provide reasonable accommodations for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process.

Wellness

The HDSB is committed to providing a respectful and healthy work environment.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for the installation, configuration, and ongoing support of end-user computing technology, AV equipment, and cellular phones. They also liaise with school programs to deliver training and provide proactive solutions to avoid service interruptions.

Requirements

Candidates must possess a 2-year College Diploma in Computer Science or a related program and at least 3 years of experience in a customer service-related role. Proficiency in Windows Server, basic network functions, and strong interpersonal skills are required.

Skills

Customer service
Hardware installation
Software configuration
AV equipment support
Troubleshooting
Technical documentation
Conflict resolution
Windows Server
DHCP
Print services
Event Viewer
Time management
Communication skills
Telecommunication technology

Benefits

Professional development funding
Work from home flexibility

Visa sponsorship

Not detected in the job text

Hiring contact

Dixon Mohammed

Keywords

Information Technology
PC Support
Hardware
Software
AV Equipment
Windows Server
DHCP
Print Services
Event Viewer
A+ Certification
ITIL
MCPS
MCSE
Telecommunication
Technical Support
Customer Service
Troubleshooting
Network Operations
Aspen
System Operations

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