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Added 7 mins ago
Institute and Graduate Administrator
Carleton University
Ottawa, ON
Other
…Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this…
Added 7 mins ago
Leasing Manager
Centurion Associates Inc
Calgary, AB
Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 7 mins ago
Leasing Manager
Centurion Associates Inc
AB · Edmonton, AB
Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 8 mins ago
Superintendent
Bird Construction
Edmonton, AB
Full-time
…responsible for the day to day management of the construction site on an assigned project, executing field operations safely and in a manner consistent with company…
Added 23 mins ago
Registered Nurse, Cardiac Cathetization/Electrophysiology Labs/Cardiac Short Stay/Procedure Room
Providence Healthcare
Vancouver, BC
Other
The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the…
Added 37 mins ago
Account Manager
59club Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
…facilities, social venues, spas, event spaces, food and beverage operations, and hotels. Using advanced customer satisfaction surveys, mystery shopper audits, financial comparison tools,…
Added 37 mins ago
Manager, Sanitation
Factor_
Calgary, AB
Full-time
We are seeking a full-time Sanitation Manager to join our Ready-to-Eat meals production facility. Reporting to the Site Director and National Sanitation Manager, this role is responsible…
Added 38 mins ago
Live-In Residential Maintenance Technician
Wesgroup
Coquitlam, BC
Wesgroup Properties is seeking a Live-In Residential Maintenance Technician to reside on-site and support the operations of a 71-unit residential rental community in Coquitlam. In this…
Added 52 mins ago
Project Administrator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
…specifications, schedules, construction contracts, shop drawings, RFI, site instructions, change orders, building permits, invoices, projected revenue reports, staffing reports, document…
Added 1 hour ago
Manager, Transformation, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
Reporting to the Director, Change & Transformation, BC Health Workday, the Manager of Transformation is accountable for leading and facilitating a transformation strategy to support…
Added 1 hour ago
Technologist, Medical Laboratory Sciences (Contract)
Conestoga College
Kitchener, ON
Full-time
Successful candidates will be required to conduct work within Ontario and must be available to work on-site five days a week, Monday to Friday, 8:00 a.m. to 4:00 p.m., at Conestoga’s Doon…
Added 1 hour ago
Service Technician Field
Epiroc
ON · Balmertown, ON
Full-time
…and by applying fundamental knowledge of heavy-duty equipment operations, components and their interrelationships while working with safety as a top…
Added 1 hour ago
Coordinator, Integrated Protection Services Operations
Provincial Health Services Authority
Vancouver, BC
Full-time
The Coordinator, Integrated Protection Services (IPS) Operations, is responsible for the day to day management of protection and security operations within an assigned IPS portfolio.…
Added 1 hour ago
Senior Sales Manager
Westmont Hospitality Group
Edmonton, AB
Full-time
We are looking for a Senior Sales Manager who can drive revenue, build strong relationships in the market, and establish the hotel's presence in the greater Ottawa area. This role calls for…
Added 1 hour ago
Supervisor - Night shift
WGI Group
Saint-Clet, QC
Full-time
Reporting to the Production Manager, the Shift Supervisor oversees and participates in the day-to-day operations of the facility. This role supervises, supports and trains plant team…
Added 1 hour ago
Yard Associate
WGI Group
Grande Prairie, AB
Full-time
…hardworking team? We're looking for a Yard Associate to help keep our operations running safely and efficiently. In this hands-on role, you'll work with forklifts, mobile equipment, and…
Added 1 hour ago
Plant Coordinator
WGI Group
Saint-Clet, QC
Full-time
Under the supervision of the Production Manager, the Plant Coordinator is responsible for scheduling and managing daily manufacturing activities to meet customer requirements. The role…
Added 1 hour ago
Machine Operator
WGI Group
Saint-Clet, QC
Up to $30.85 CAD / hour
Full-time
Keep the maintenance log up to date and report any equipment problems to the production manager or plant manager.
Added 1 hour ago
Yard Associate
WGI Group
Nanaimo, BC
$25.77 to $26.77 CAD / hour
Full-time
…hardworking team? We're looking for a Yard Associate to help keep our operations running safely and efficiently. In this hands-on role, you'll work with forklifts, mobile equipment, and…
Added 1 hour ago
Supply Chain Coordinator - Mat Leave Coverage
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Contract
Reporting to the Purchasing Manager, you'll play a key role in supporting manufacturing operations across Canada by coordinating purchasing activities, managing inventory, and ensuring our…
Added 1 hour ago
Assistant Property Manager (Part - Time)
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As an Assistant Property Manager, you will support the management of commercial properties across various asset classes, including office and retail. Your responsibilities will span…
Added 1 hour ago
Superviseur de production, Remplissage - Production Supervisor - Filling - Soirs/Evenings
GRIFOLS, S.A.
Montreal, QC
Assurer la conformité aux procédures et aux politiques d'exploitation du site, y compris les protocoles de santé et de sécurité, ainsi qu'à tous les règlements des autorités sanitaires…
Added 1 hour ago
Diesel Mechanic
NORTHWEST TERRITORIES POWER CORPORATION
Inuvik, NT
Full-time
In a team environment and under the direction of the Manager, Maintenance Services, the Diesel Mechanic performs journeyperson level mechanical work on natural gas and diesel generator sets…
Added 1 hour ago
Human Resources Assistant
William Osler Health System
Brampton, ON
Full-time
Reporting to the Manager, Total Rewards & HR Operations this role services as the first point of contact for the Human Resources Department, playing a key part in creating a welcoming and…
Added 1 hour ago
Overnight Support Worker (2026-183-CC)
WoodGreen Community Services
Toronto, ON
Full-time
Reporting to the Manager and/or Supervisor, Supportive Housing Programs, the Overnight Support Worker plays a key role in ensuring the safety and well-being of residents and the building…

Halton District School Board

Analyst - PC Support, Information Technology - JWS (35hrs)

Burlington, ON, Canada

Pay: Salary Range: Band 4- $70,880.00 - $84,522.00
Job type: Full-time
Apply by: Oct 22, 2026
Working hours: 35 hours/week
Posting language: English
Posted: Sep 22, 2026

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Original job description

NOTICE OF PERMANENT M.A.S.S. VACANCY

Position: Analyst - PC Support

Salary Range: Band 4- $70,880.00 - $84,522.00

Location: J.W. Singleton Education Centre- Information Technology Department

Work Schedule: 35 hours/week, 12 months/year

Effective Date: ASAP

Position Summary

The Technical Support Specialist is the face of customer service for the entire IT department in schools. Responsible for the installation, configuration, and ongoing support of all end user computing technology, AV equipment, and cellular phones. Forecasts issues with hardware and software components, and provides proactive solutions to avoid service interruption. The Technical Support Specialist also liaises with School Programs and SPED to deliver training, and support of new and specialized software and hardware. The Technical Support Specialist also must possess strong interpersonal skills for dealing with challenging situations, and regularly deals with upset, and frustrated clients.

The HDSB follows a . In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. Work from Home arrangements may change based on the future needs of the Board. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.

Key Responsibilities

Provides exceptional customer service
Communicates effectively with peers, department, and sites to ensure clear understanding of issues, and resolutions
Documents all issues completely, with clarity using board software for issue tracking
Works with all areas to develop software/hardware support, and training plans.
Diffuses conflict with users experiencing technology challenges.
Escalates issues to appropriate teams, with supporting documentation when required.
Support of IT and AV equipment
Services computers and AV equipment, software, ‘Customer Replaceable Unit’ (hardware)
Prepares, delivers and sets up new and repaired equipment
Works with sites to resolve technology challenges
Consistently improves reliability of board systems to improve user experience
Monitor critical board systems to ensure systems are ready and available for daily operations
In event of a system failure, performs documented steps to return system to a running state
Documents any failures and resolution steps taken
Communicates any failures to appropriate area ( Network Operations, Systems Operations Development) or reroute incoming school board technician
Assists in defining potential solutions or additional troubleshooting steps
Advises those dependant on a service when a problem cannot be resolved
Second level support
Applies technical expertise to calls passed from first level support, and other IT departments
Identifies call trends, and develops documentation for other departments, and end users (where appropriate)
On site information gathering and troubleshooting for various areas within the IT Department (Network Operations, Aspen, Development, etc.)
Training and Documentation
Create ‘script’ documentation for first level to step users through problem solving common issues via phone
Works in collaboration with other departments to design and deliver training on board systems, software, and hardware to teachers and administrators
Identifies training needs around software, hardware (IT/AV) and works with direct supervisor and IT manager to develop and make training available

Qualifications

2 year College Diploma in Computer Science or related Program
Preferred: 2 year College Diploma in Computer Science or related program with Co-Op Placement
3 years in a customer service related role
Preferred: Minimum 3 years related work experience including a minimum of one to two years’ practical experience in the support of multiple technology platforms and Familiarity with Windows Server, and basic functions like DHCP, print services, Event Viewer
A+ Course
ITIL course
Preferred: Certification or credit achievements towards Microsoft Certified Product Specialist (MCPS), Microsoft Certified Systems Engineer (MCSE), A+ Certification, ITIL Certification
Knowledge of current telecommunication technology and Microsoft Server
Excellent interpersonal and communication skills, both written and verbal
Attention to detail
Excellent self-motivation skills with a focus on result
Proficient time management skills
Excellent self-motivation skills with a focus on result
Superior scheduling abilities
Preferred: Computer application skills and proven methodology for staying aware of industry trends, especially as it relates to security/virus issues
Must have a car
Must be able to lift 30 Lbs

Applications, along with your resume and other supporting documents must be submitted through Apply to Education – by 4:00 pm on Monday, September 28, 2026

Job Category: Management & Professionals - Job Code # 4068659

We thank all applicants for their interest in opportunities with the Halton District School Board. Contact will be made with applicants whose experience and qualifications most closely match the requirements of the position. Communication with short-listed applicants will be made through the email address provided on the applicants’ Apply To Education profile page.

First consideration for posted vacancies will be given to qualified applicants from the employee group in which the vacancy occurs.

Applicant Self Identification Questions

As part of the recruitment and selection function, the HDSB will collect voluntary self identification data from applicants in accordance with the Ontario Human Rights Code, HDSB’s Teacher Hiring Practices Administrative Procedure, HDSB’s Employment Equity Policy and Ontario’s Anti Racism Data Standards:

Personal information on this form is collected under the authority of the Anti-Racism Act, 2017, S.O. 2017, c. 15, in compliance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. In accordance with HDSB’s Employment Equity Policy, personal information collected on this form will aim to achieve an inclusive, diverse and representative workforce. It works to intentionally identify and remove barriers for equity-deserving communities at each stage of the hiring process. Encouraging diversity of the workforce in the school board is vital because the workforce should be reflective and representative of the community.

Requirements

Although hiring policies must adhere to the qualification requirements set out in applicable Regulations (eg. Regulation 298, “Operation of Schools – General”) and any applicable collective agreement provisions, the Board recognizes the importance of the following when developing its selection and evaluation criteria:

valuing applicants’ additional experience, lived experience, skills, backgrounds and perspectives; and
granting first consideration, where the skills, ability, and qualifications of the applicants are relatively equal, to applicants who self-identify as members of historically under-represented communities.

We encourage you to respond to our voluntary applicant self-identification questions. This data will inform our understanding of the diversity of our applicant pool as well as the progress of applicants throughout the hiring process. This data will inform our goals, strategies and actions and our progress towards creating and sustaining an inclusive and equitable workforce. Any information that you provide in response to these questions will be referred to during the hiring process for this position, and will be shared with the hiring manager and/or committee members responsible for the hiring process.

The section includes questions from Ontario’s Anti-Racism Data Standards (Standards, 2017). The Standards were established to help identify and monitor systemic racism and racial disparities within the public sector. The Standards establish consistent, effective practices for producing reliable information to support evidence-based decision-making and public accountability to help eliminate systemic racism and promote racial equity (adapted from Ontario’s Anti-Racism Data Standards, 2017). Questions about this collection may be directed to Dixon Mohammed - Manager, Recruitment, Selection and Staffing at .

Accommodation

Upon request, we will provide reasonable accommodations for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process.

Wellness

The HDSB is committed to providing a respectful and healthy work environment.

Apply About employer

More about this job

Responsibilities

The Technical Support Specialist is responsible for the installation, configuration, and ongoing support of end-user computing technology, AV equipment, and cellular phones. They also liaise with school programs to deliver training and provide proactive solutions to avoid service interruptions.

Requirements

Candidates must possess a 2-year College Diploma in Computer Science or a related program and at least 3 years of experience in a customer service-related role. Proficiency in Windows Server, basic network functions, and strong interpersonal skills are required.

Skills

Customer service
Hardware installation
Software configuration
AV equipment support
Troubleshooting
Technical documentation
Conflict resolution
Windows Server
DHCP
Print services
Event Viewer
Time management
Communication skills
Telecommunication technology

Benefits

Professional development funding
Work from home flexibility

Visa sponsorship

Not detected in the job text

Hiring contact

Dixon Mohammed

Keywords

Information Technology
PC Support
Hardware
Software
AV Equipment
Windows Server
DHCP
Print Services
Event Viewer
A+ Certification
ITIL
MCPS
MCSE
Telecommunication
Technical Support
Customer Service
Troubleshooting
Network Operations
Aspen
System Operations

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