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Added 2 mins ago
Drug Product Technician - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
$60,000 CAD / year
Full-time
The Drug Product Technician position in Drug Product Operations will be responsible for a variety of Drug Product specific activities related to GMP clinical manufacturing operations…
Added 18 mins ago
Field Services Representative
ATCO Electric
Whitehorse, YT
Full-time
…Supervisor, you’ll be at the heart of keeping Yukon’s energy systems running smoothly - whether you’re verifying meters, supporting system audits, or assisting with powerline maintenance,…
Added 18 mins ago
Field Service RF Technician
Zachary Piper Solutions
Saint-Paul, NB · St.-Paul, NB
Full-time
Zachary Piper Solutions is seeking a hands-on Field Service RF Technician to support the installation, programming, troubleshooting, and repair of two-way radio communications systems…
Added 18 mins ago
System Support Analyst II CAN
TekWissen ®
MB · Saint-Laurent, MB
$25 USD / hour
Contract
…related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Diagnose,…
Added 20 mins ago
Drug Product Technician - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
Full-time
The Drug Product Technician position in Drug Product Operations will be responsible for a variety of Drug Product specific activities related to GMP clinical manufacturing operations…
Added 33 mins ago
Customer Support Services Supervisor - RRP Program
General Dynamics Land Systems–Canada
London, ON
Full-time
Responsible for the application of ISO procedures and standard templates for processes, metrics and lessons learned from previous programs
Added 33 mins ago
Technician II – Vehicle Maintenance
Ryder System, Inc.
Toronto, ON · Scarborough, ON
Full-time
Under limited supervision, the Technician II performs routine maintenance, inspections, diagnostics, and minor to intermediate repairs on various types of vehicles. Works with senior…
Added 33 mins ago
Diesel Technician Trainee
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The Technician Trainee (TT) role is a developmental position intended to familiarize a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's…
Added 1 hour ago
Library Technician - St. Leonard 0.5 FTE
Ottawa Catholic School Board
Ottawa, ON · Manotick, ON
Contract
The OCSB is currently seeking a Library Technician - St. Leonard . The possible work addresses for this position can be found in our .
Added 1 hour ago
Master Maintenance Technician (T & I) (On-site)
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Added 1 hour ago
Senior Audio Visual Technician
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Added 1 hour ago
Heavy Equipment Technician (Temporary)
ATCO
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Added 1 hour ago
Sr. Mech and Robotics Tech
JLL
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Maintain and troubleshoot all conveyor systems in the building
Added 1 hour ago
Senior Laboratory Technician
LCBO
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Understanding of Quality Management Systems in accordance with relevant quality standards and/or regulatory/compliance requirements and their application in laboratory settings
Added 1 hour ago
Facilities Maintenance Technician (FAC) - Permanent
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Sherwood Park, AB
Full-time
The Facilities Maintenance Technician is responsible for helping to ensure optimal systems and equipment functionality at Elk Island Public Schools (EIPS) facilities. The position conducts…
Added 1 hour ago
IT School Technician (1.0 FTE permanent)
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Under the direction of the Manager of Information Technology, the IT School Technician is responsible for supporting the effective operation and reliability of IT systems and services…
Added 1 hour ago
Analyst - PC Support, Information Technology - JWS (35hrs)
Halton District School Board
Burlington, ON
Full-time
Communicates any failures to appropriate area ( Network Operations, Systems Operations Development) or reroute incoming school board technician
Added 1 hour ago
Tier One Technical Support
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We are seeking a dedicated Tier One Technician to join our team. The ideal candidate will be passionate about customer service, proactive in resolving technical issues, experienced in…
Added 1 hour ago
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Added 2 hours ago
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Added 2 hours ago
Environmental Field Technician
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Added 2 hours ago
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Added 2 hours ago
CARPENTER/CONSTRUCTION/GLAZIER- MEDICINE HAT, AB
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Job Summary: Do you really, really know building construction? We need an experienced technician to diagnose problems, adjust, install, maintain, inspect & test a large variety of door…
Added 3 hours ago
High Voltage Electrical Technician
Spark Power
Hamilton, ON
$50 to $60 CAD / hour
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Spark Power, a trusted partner in power in North America, is looking for a High Voltage (NETA) Technician within the GTA area. As a High Voltage (NETA) Technician, you will be performing a…
Added 3 hours ago
IT Support Technician - 3 month contract
Modern Niagara
ON · Nepean, ON
Full-time
…employees by maintaining end‑user devices, applications, and systems. This role supports Tier 1 requests, resolves technical issues efficiently, and ensures employees can work productively…

Halton District School Board

Analyst - PC Support, Information Technology - JWS (35hrs)

Burlington, ON, Canada

Pay: Salary Range: Band 4- $70,880.00 - $84,522.00
Job type: Full-time
Apply by: Oct 22, 2026
Working hours: 35 hours/week
Posting language: English
Posted: Sep 22, 2026

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Original job description

NOTICE OF PERMANENT M.A.S.S. VACANCY

Position: Analyst - PC Support

Salary Range: Band 4- $70,880.00 - $84,522.00

Location: J.W. Singleton Education Centre- Information Technology Department

Work Schedule: 35 hours/week, 12 months/year

Effective Date: ASAP

Position Summary

The Technical Support Specialist is the face of customer service for the entire IT department in schools. Responsible for the installation, configuration, and ongoing support of all end user computing technology, AV equipment, and cellular phones. Forecasts issues with hardware and software components, and provides proactive solutions to avoid service interruption. The Technical Support Specialist also liaises with School Programs and SPED to deliver training, and support of new and specialized software and hardware. The Technical Support Specialist also must possess strong interpersonal skills for dealing with challenging situations, and regularly deals with upset, and frustrated clients.

The HDSB follows a . In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. Work from Home arrangements may change based on the future needs of the Board. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.

Key Responsibilities

Provides exceptional customer service
Communicates effectively with peers, department, and sites to ensure clear understanding of issues, and resolutions
Documents all issues completely, with clarity using board software for issue tracking
Works with all areas to develop software/hardware support, and training plans.
Diffuses conflict with users experiencing technology challenges.
Escalates issues to appropriate teams, with supporting documentation when required.
Support of IT and AV equipment
Services computers and AV equipment, software, ‘Customer Replaceable Unit’ (hardware)
Prepares, delivers and sets up new and repaired equipment
Works with sites to resolve technology challenges
Consistently improves reliability of board systems to improve user experience
Monitor critical board systems to ensure systems are ready and available for daily operations
In event of a system failure, performs documented steps to return system to a running state
Documents any failures and resolution steps taken
Communicates any failures to appropriate area ( Network Operations, Systems Operations Development) or reroute incoming school board technician
Assists in defining potential solutions or additional troubleshooting steps
Advises those dependant on a service when a problem cannot be resolved
Second level support
Applies technical expertise to calls passed from first level support, and other IT departments
Identifies call trends, and develops documentation for other departments, and end users (where appropriate)
On site information gathering and troubleshooting for various areas within the IT Department (Network Operations, Aspen, Development, etc.)
Training and Documentation
Create ‘script’ documentation for first level to step users through problem solving common issues via phone
Works in collaboration with other departments to design and deliver training on board systems, software, and hardware to teachers and administrators
Identifies training needs around software, hardware (IT/AV) and works with direct supervisor and IT manager to develop and make training available

Qualifications

2 year College Diploma in Computer Science or related Program
Preferred: 2 year College Diploma in Computer Science or related program with Co-Op Placement
3 years in a customer service related role
Preferred: Minimum 3 years related work experience including a minimum of one to two years’ practical experience in the support of multiple technology platforms and Familiarity with Windows Server, and basic functions like DHCP, print services, Event Viewer
A+ Course
ITIL course
Preferred: Certification or credit achievements towards Microsoft Certified Product Specialist (MCPS), Microsoft Certified Systems Engineer (MCSE), A+ Certification, ITIL Certification
Knowledge of current telecommunication technology and Microsoft Server
Excellent interpersonal and communication skills, both written and verbal
Attention to detail
Excellent self-motivation skills with a focus on result
Proficient time management skills
Excellent self-motivation skills with a focus on result
Superior scheduling abilities
Preferred: Computer application skills and proven methodology for staying aware of industry trends, especially as it relates to security/virus issues
Must have a car
Must be able to lift 30 Lbs

Applications, along with your resume and other supporting documents must be submitted through Apply to Education – by 4:00 pm on Monday, September 28, 2026

Job Category: Management & Professionals - Job Code # 4068659

We thank all applicants for their interest in opportunities with the Halton District School Board. Contact will be made with applicants whose experience and qualifications most closely match the requirements of the position. Communication with short-listed applicants will be made through the email address provided on the applicants’ Apply To Education profile page.

First consideration for posted vacancies will be given to qualified applicants from the employee group in which the vacancy occurs.

Applicant Self Identification Questions

As part of the recruitment and selection function, the HDSB will collect voluntary self identification data from applicants in accordance with the Ontario Human Rights Code, HDSB’s Teacher Hiring Practices Administrative Procedure, HDSB’s Employment Equity Policy and Ontario’s Anti Racism Data Standards:

Personal information on this form is collected under the authority of the Anti-Racism Act, 2017, S.O. 2017, c. 15, in compliance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. In accordance with HDSB’s Employment Equity Policy, personal information collected on this form will aim to achieve an inclusive, diverse and representative workforce. It works to intentionally identify and remove barriers for equity-deserving communities at each stage of the hiring process. Encouraging diversity of the workforce in the school board is vital because the workforce should be reflective and representative of the community.

Requirements

Although hiring policies must adhere to the qualification requirements set out in applicable Regulations (eg. Regulation 298, “Operation of Schools – General”) and any applicable collective agreement provisions, the Board recognizes the importance of the following when developing its selection and evaluation criteria:

valuing applicants’ additional experience, lived experience, skills, backgrounds and perspectives; and
granting first consideration, where the skills, ability, and qualifications of the applicants are relatively equal, to applicants who self-identify as members of historically under-represented communities.

We encourage you to respond to our voluntary applicant self-identification questions. This data will inform our understanding of the diversity of our applicant pool as well as the progress of applicants throughout the hiring process. This data will inform our goals, strategies and actions and our progress towards creating and sustaining an inclusive and equitable workforce. Any information that you provide in response to these questions will be referred to during the hiring process for this position, and will be shared with the hiring manager and/or committee members responsible for the hiring process.

The section includes questions from Ontario’s Anti-Racism Data Standards (Standards, 2017). The Standards were established to help identify and monitor systemic racism and racial disparities within the public sector. The Standards establish consistent, effective practices for producing reliable information to support evidence-based decision-making and public accountability to help eliminate systemic racism and promote racial equity (adapted from Ontario’s Anti-Racism Data Standards, 2017). Questions about this collection may be directed to Dixon Mohammed - Manager, Recruitment, Selection and Staffing at .

Accommodation

Upon request, we will provide reasonable accommodations for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process.

Wellness

The HDSB is committed to providing a respectful and healthy work environment.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for the installation, configuration, and ongoing support of end-user computing technology, AV equipment, and cellular phones. They also liaise with school programs to deliver training and provide proactive solutions to avoid service interruptions.

Requirements

Candidates must possess a 2-year College Diploma in Computer Science or a related program and at least 3 years of experience in a customer service-related role. Proficiency in Windows Server, basic network functions, and strong interpersonal skills are required.

Skills

Customer service
Hardware installation
Software configuration
AV equipment support
Troubleshooting
Technical documentation
Conflict resolution
Windows Server
DHCP
Print services
Event Viewer
Time management
Communication skills
Telecommunication technology

Benefits

Professional development funding
Work from home flexibility

Visa sponsorship

Not detected in the job text

Hiring contact

Dixon Mohammed

Keywords

Information Technology
PC Support
Hardware
Software
AV Equipment
Windows Server
DHCP
Print Services
Event Viewer
A+ Certification
ITIL
MCPS
MCSE
Telecommunication
Technical Support
Customer Service
Troubleshooting
Network Operations
Aspen
System Operations

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