Customer Response and Outreach Co-op Student

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process

Looking for an exciting job opportunity that will launch your career? Halton Region’s co-op program provides a paid professional opportunity that allows you to gain valuable experience and develop the skill set you need to build a successful career.

We engage great people who contribute to meaningful work that makes a positive difference in our community. As a co-op at Halton, you will gain professional growth and development working alongside your mentors. You will be part of a progressive, service-focused and award winning employer.

Posting ID: 5525

Department: Public Works

Division: Water & Wastewater System Services

Pay Range: $20.61 - $23.86

Job Type: Co-op Student

Contract Duration: Up to 4 months (January 2027 - April 2027)

Hours of Work: 35 hours per week

Work Location: Woodlands Operation Centre - 1179 Bronte Road, Oakville

Employee Group: OCT

Posting Date: October 20, 2026

Application Deadline: November 10, 2026

To be eligible to apply for a co-op student position, you must meet the following criteria:

• Legally entitled to work in Canada as a student.
• In possession of a Social Insurance Number (card) at time of hire.
• Currently enrolled in a post-secondary educational institution on a full-time basis and returning to school upon completion of the co-op work term(s).
  
  

This position will require the successful incumbent to provide proof of co-op eligibility, a transcript and tax credit form(s) from their school’s co-op department.

Job Summary

Reporting to the Supervisor, Customer Response and Outreach, this role is responsible for completing analytical and administrative tasks to support the Customer and Response Outreach team , as it relates to the delivery of Halton's Public Works Water and Wastewater program and services.

Duties & Responsibilities

• Collect information from internal and external stakeholders to help analyze existing Water and Wastewater Services’ processes and programs to support continuous improvement initiatives
• Monitor and analyze customer data from multiple data sources to identify correlations and patterns and to make recommendations to improve customer communications and water and wastewater processes, programs or services
• Assist with business process mapping of internal Customer Response and Outreach processes
• Prepare presentations and graphs
• Support Water and Wastewater program content updates for website as required
• Attend and support Halton’s Annual Children’s Water Festival and other community-based initiatives
• Conduct outbound calls and receive inbound calls, as it relates to residents and businesses water and wastewater services
• Close Service Requests and Work Orders as required
• Prepare letters and other printed materials for residents and businesses
• Prepare meeting agendas, and record meeting minutes as required
• Supporting attendance tracking
• Supporting invoice processing
• Supporting Data collection and verification of data
  
  

Essential

Skills & Qualifications

• Analytical skills with the ability to monitor and analyze data and identify correlation and patterns
• Ability to manage changing priorities and multi-task
• Strong interpersonal and customer service skills
• Ability to work independently and as member of a team
  
  

Preferred

• Experience with MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Visio, MS OneNote, MS Teams.
• Experience with Docusign & SAP
  
  

Working/ Employment Conditions

Employment Conditions

The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Record Check with Vulnerable Sector Check by the first day of employment.

Important Information About Your Application

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
• Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
• Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
  
  

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community.

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