Service Desk Technician

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

Through our digital strategy, the Region will deliver on its mission to be a Digital First organization, committed to delivering modern, accessible, high quality digital services to the residents of Halton and our employees.

Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to build a strong digital culture. There is no better time to join Halton Region.

As an employer of choice, working for Halton Region offer many great rewards:

• Defined benefit pension plan (OMERS).
• Comprehensive compensation and benefits package.
• Employee Recognition Program.
• Supportive culture with ongoing wellness program promoting health, fitness and well-being.
• As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of four (4) days per week onsite.

Posting ID: 5594
Department: Digital & Information Services
Division: Digital Operations
Pay Range: $79,432 - $99,290
Job Type: Contract > 1 Year
Contract Duration: 12 months  
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre
Employee Group: OCT
Vacancy Status: This posting is for an existing vacancy
Posting Date: November 4, 2026
Application Deadline: November 11, 2026

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months. 

If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.

Job Summary

Reporting to the Supervisor - Service Desk, the position would provide first level technical support, including troubleshooting hardware and software computer issues.

Duties & Responsibilities

• Provide first level support for all software and hardware problems via phone, email, and walk-in. 
• Log, monitor, resolve and escalate calls using the Service Desk software application (HEAT) Ivanti.
• Provide expertise in the Microsoft Office 365 Suite. Support corporate applications including Web-based applications, VPN and Citrix services.
• Troubleshoot hardware and software problems.
• Connect remotely through SCCM to customers PC to resolve issues.
• Maintain network accounts and email accounts using Active Directory and Exchange online.
• Respond to microcomputer support requests from staff on and off-site throughout the Region.
• Support all mobile hardware, software, and associated wireless infrastructure.
• Repair microcomputer hardware, printers and peripherals.
• Set up, configure, install software on and tests new and reallocated computers.
• Perform hardware moves and roll-outs, ensuring that proper inventory control procedures are followed.
• Perform other duties as assigned.

Skills & Qualifications

Essential

• Community college diploma in Computer Science Technology.
• Two (2) years previous service desk experience and five (5) years’ experience supporting various hardware and software in a networked environment.
• In-depth knowledge of Windows 10 & Windows 11 as well as Microsoft 365 Suite.
• Call tracking systems such as HEAT, Ivanti.
• Knowledge of Microsoft SCCM, Active Directory, Azure AD, Entra, and Microsoft Exchange

Preferred

• Knowledge of Microsoft Teams.
• Knowledge of mobile hardware and wireless technologies. 
• Knowledge of ITIL best practices or ITIL certification. 
• Experience with mobile hardware and wireless technologies.

Important information about your application:

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process.  If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.  
• Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.  
• Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.